Lost Your Luggage At The Airport? Follow These Simple Steps to Get It Back
Nishad Thaivalappil
Last Updated:
If your luggage goes missing, don't panic—airports follow a standard protocol to trace and return lost items.
Losing personal belongings while flying can be a stressful experience, but there are procedures in place to help you recover them. If your luggage goes missing, don't panic—airports follow a standard protocol to trace and return lost items.
Here's what you should know about the steps involved in reclaiming lost baggage, according to the Airport Authority of India (AAI). Following the right process promptly can greatly improve your chances of recovering your items.
Step 1: Check the Lost and Found Inventory Online
Instead of stressing out, head straight to the official AAI website and navigate to the Lost and Found section.
Select the relevant terminal and date—say, Terminal 3 for June 8, 2025—to browse a detailed list of recovered items like luggage, electronics, ID cards, and personal belongings. This is the quickest way to find out if your lost item has already been located.
Each item is listed with basic details such as colour, brand, or type, which makes it easier to spot something that might be yours. If you think you've found a possible match, be sure to note the reference number, terminal, and item description—you'll need them when filing a claim.
Step 2: Report the Loss Without Delay
Acting quickly can significantly improve your chances of recovering a misplaced item. If it's been less than 24 hours since you lost your belongings, contact the Duty Terminal Manager at the terminal where you last had the item. They can check current records and assist in tracking it down.
If more than 24 hours have passed, visit the AAI Lost & Found office located in the AAI Stores section. This office handles items moved from the terminal's temporary storage to long-term safekeeping. It operates Monday to Friday, from 9:30 AM to 6:00 PM, and is your next point of contact for reclaiming items that haven't been claimed promptly.
Step 3: Keep Your Documents Handy
When you're ready to claim your lost item, proper documentation is essential. Make sure to carry a valid government-issued ID, like an Aadhaar card for Indian nationals or a passport if you're a foreign traveller. You'll also need travel documents such as your boarding pass or baggage tag.
In addition, be ready to describe the item in detail. Share specifics like the brand, colour, size, or any unique features that distinguish your item. This helps airport staff verify ownership and ensures a smoother, quicker handover process.
Step 4: Understand Where Lost Items Are Stored
Initially, any lost item is kept at the terminal for up to 24 hours. After that, it is transferred to the central Lost & Found office maintained by the AAI, where it is securely stored for a few weeks based on airport policy.
If an item remains unclaimed for an extended period, it may be handed over to customs officials, local police, or donated to approved NGOs. In some cases, items may be discarded following formal procedures. To avoid losing your belongings permanently, it's best to initiate the claim process as soon as possible.
Step 5: Arrange a Courier Pickup if You Can't Go in Person
If you're unable to visit the airport personally, you can authorise a courier service to collect your lost item on your behalf. Several logistics companies at Delhi Airport offer this service for convenience.
To initiate the pickup, provide the courier with an authorisation letter, a photocopy of your valid ID, your boarding pass, and the reference ID mentioned in the AAI lost-and-found list. Ensure all documents are complete and accurate to avoid any hold-ups.
Once picked up, delivery typically takes between 1 to 3 business days, depending on your location and the courier's schedule.
Step 6: Follow Up and Stay Prepared for the Future
Once you have filed a request, be sure to follow up regularly. Keep a record of all interactions with airport staff, including dates, names, and contact numbers. If your item isn't listed online right away, don't lose hope—some recovered belongings are added to the system after a delay.
For future trips, consider using smart luggage tags or digital trackers like Apple AirTags. These devices can help you locate your belongings quickly and even send live updates to your phone, giving you peace of mind beyond the airport gates.
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tags :
airport authority of India baggage lifestyle lost luggage travel
Location :
Mumbai, India, India
First Published:
June 19, 2025, 09:25 IST
News lifestyle Lost Your Luggage At The Airport? Follow These Simple Steps to Get It Back
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