BBC star brands easyJet a ‘total joke' as they take brutal swipe amid Glasgow flight chaos
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A BBC star has branded easyJet a "pure joke" after being caught up in flight chaos.
Dr Punam Krishan, 42, was travelling from London to Glasgow with her daughter when their plane was delayed by over FIVE HOURS.
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Dr Punam Krishan blasted easyJet after
Credit: Chris Eades
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They were waiting at Luton Airport
Credit: Alamy
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They were flying back to Glasgow
Credit: John Kirkby - The Sun Glasgow
The telly medic, who is the resident GP on BBC's Morning Live, was due to leave Luton at 9.10pm last night.
But she shared a picture of the departure board sayind the flight wasn't expected until 2.35am.
She shared the image on her Instagram story saying: "The worst night being had over here."
Dr Krishan went on to blast the airline for the lack of information being given to passengers.
She added there were no airline staff around to tell them what was going on, people couldn't get medicine from their cases and they couldn't even charge their phones.
Her anger was increased by the fact this wasn't the first time she had been delayed on one of the airline's flights.
She said: "This isn't the first time this has happened.
"I came down to London on easyJet two nights ago from Glasgow and the flight was delayed for over four hours. No explanation was given by any of the staff as to why that happened.
'Tonight, I've been at the airport for several hours, and our flight is again delayed by even more. We have nobody from easyJet who can speak to us and tell us what has happened.
'There are elderly people here who have got their medication in their cases, but we've got no way of getting those back. There's no electricity so none of us can charge anything.
Travel chaos as TWO flights have mid-air emergencies within A MINUTE at major UK airport
'I'm exasperated, I'm supposed to be at work tomorrow. I want to cry, but I'm going to hold it together as I don't want her to get a sense that I'm getting really furious.'
She added they were given a £6 voucher for food but this was no good to them, as nowhere was open for them to spend it.
They eventually were allowed to board the flight at 2.20am, over five hours after it was supposed to leave.
Passengers eventually landed back in Glasgow shortly before 4am.
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A BBC star has been caught up in flight chaos in Glasgow
Credit: PA:Press Association
Dr Krishan added: 'Never have I felt more grateful to land back home. A horrible night, especially with the little one, who was super but it did get too much.
'I've just about kept it together for her but I know I will be having a cry when I get home.
"Delays happen — I get that — but transparency and communication in these instances are what bring comfort, reassurance and clarity to passengers. That's all we want.
'However being left in the lurch for hours on end, with vulnerable people unable to access their medications, no food, reduced toilet access and electricity, was a total joke. I'm so disappointed in easyJet customer care.'
Easyjet confirmed the delay was caused by a pilot needing medical attention.
The delay was sparked as airline chiefs scrambled to find a replacement pilot so they didn't cancel the flight.
A spokesperson for easyJet said: "Flight EZY404 from London Luton to Glasgow was delayed due to a pilot on the previous flight requiring medical attention which meant they were unable to operate the flight.
"We are very sorry for the experience caused by the delay while we allocated a replacement pilot to avoid cancelling the flight.
"The safety and wellbeing of our passengers and crew is easyJet's highest priority and we did all possible to look after passengers during the delay and provided refreshment vouchers in the terminal but fully understand it was a difficult situation for them and would like to thank customers for their patience.
"We are contacting Dr Krishan directly to understand more about her experience and see if we can assist further."
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