Zain Showcases AI Innovation
TDT| Manama
Zain Group has strengthened its position as a digital innovation leader by hosting a three-day 'Data and AI' workshop in Amman, Jordan, in partnership with Cloudera and ZainTECH. The event brought together technology and data experts from across Zain's eight markets in the Middle East and Africa to explore the vast potential of artificial intelligence and data strategies.
The workshop aligns with Zain's '4WARD-Progress with Purpose' corporate strategy, aimed at expanding digital capabilities and driving sustainable growth. It particularly focused on the 'Customer Delight' and 'Digital Zain' pillars to enhance customer experience and operational efficiency.
Focus on collaboration
Mohammad Al-Marshed, Zain Group Chief Technology Officer, emphasised the transformative impact of AI. 'AI's ability to rapidly and accurately analyse massive amounts of data has emerged as a driving force across industries. This Forum allowed our teams to understand AI's potential and strategise with Cloudera and ZainTECH on its deployment and monetisation,' he said.
The first day of the event featured keynotes and insights into the latest industry trends, including demonstrations of Cloudera's advanced AI tools and models. The second day included a Datathon, where teams collaborated to create practical use cases under real-world conditions.
Practical innovation showcased
The Datathon concluded with presentations to a judging panel. The winning team delivered a full business use case, from concept to demonstration and deployment, within just 48 hours using Cloudera Agent Studio.
Zain Group Strategy executives also used the occasion to present the company's Data and AI strategy, which forms a key pillar of the '4WARD-Progress with Purpose' approach.
Driving customer excellence
Cloudera's hybrid platform plays a central role across Zain's operations, providing data, analytics, and AI capabilities with strong security and scalability. Zain uses AI to optimise network performance, predict equipment failures, and personalise customer experiences, leading to cost savings and reduced downtime.
The Data Office at Zain, working closely with ZainTECH, has advanced data governance and standardised frameworks to drive data literacy and customer-focused services across the organisation.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Daily Tribune
a day ago
- Daily Tribune
Zain Bahrain honours Loyalty Champion
TDT| Manama Aaya Ahmed Abdulla Mansoor Mahfoodh Hujair, a retail sales employee at Zain Bahrain, has become the company's first winner under the Kingdom's new national 'Loyalty Rewards' initiative, marking a milestone in Bahrain's drive to boost employee recognition and workplace belonging. Aaya, who has worked with Zain Bahrain for two years, was named among the first cohort of recipients in the programme and received a BD 300 reward. The award celebrates dedication and service, with Aaya expressing her gratitude and saying the recognition made her feel valued and encouraged. Recognition leadership Zain Bahrain is the first telecommunications company in the Kingdom to participate in the Loyalty Rewards programme, which was launched in partnership with Hope Talents. The company said the initiative aligns with its broader internal culture that prioritises appreciation, motivation, and talent development. The Loyalty Rewards programme is designed to promote a sense of purpose and belonging across Bahrain's workplaces by rewarding long-term commitment and performance. It complements Zain's existing employee recognition strategy, which includes regular internal acknowledgements of innovation, excellence, and service. Shaping culture The initiative reflects a growing trend among leading companies in Bahrain to create more engaging and human-centred work environments. Zain's participation underlines the role of the private sector in national efforts to improve workforce satisfaction and reduce turnover.
Daily Tribune
26-05-2025
- Daily Tribune
Zain Bahrain joins hands with Lumofy
Zain Bahrain, a leading technology and telecom provider in the Kingdom, has announced a strategic partnership with Lumofy, a Bahrain-based AI-powered talent management platform, to provide advanced learning opportunities for its employees. Zain Bahrain employees will gain access to an extensive digital library of more than 100,000 training courses through this initiative, covering a variety of topics such as Customer Excellence, Negotiation, Big Data Analytics, and Strategic Planning. The partnership reflects Zain Bahrain's commitment to empowering its employees and their growth by creating a culture of continuous development. By using Lumofy's AI-powered platform, Zain can understand what skills employees need and personalize training programs to improve the impact of its development initiatives. Mohammed Zainalabedin, Zain Bahrain's Managing Director, commented: 'It's part of our ongoing efforts to enhance employee capabilities and create a supportive environment for sustainable development, boosting performance and strengthening employees' efficiency and readiness to navigate the evolving digital market. We are proud to collaborate with a Bahrain-based platform specialized in learning and development, confident that this step will have positive impact on our teams.' Ahmed Faraj, Founder and CEO of Lumofy, said: 'We're proud to partner with Zain Bahrain to adopt a smarter, more strategic approach to upskilling employees. This collaboration aims to build a comprehensive training and development experience, powered by Lumofy's advanced tools and aligned with Zain's business goals and future talent needs.'
Daily Tribune
11-05-2025
- Daily Tribune
Zain Showcases AI Innovation
TDT| Manama Zain Group has strengthened its position as a digital innovation leader by hosting a three-day 'Data and AI' workshop in Amman, Jordan, in partnership with Cloudera and ZainTECH. The event brought together technology and data experts from across Zain's eight markets in the Middle East and Africa to explore the vast potential of artificial intelligence and data strategies. The workshop aligns with Zain's '4WARD-Progress with Purpose' corporate strategy, aimed at expanding digital capabilities and driving sustainable growth. It particularly focused on the 'Customer Delight' and 'Digital Zain' pillars to enhance customer experience and operational efficiency. Focus on collaboration Mohammad Al-Marshed, Zain Group Chief Technology Officer, emphasised the transformative impact of AI. 'AI's ability to rapidly and accurately analyse massive amounts of data has emerged as a driving force across industries. This Forum allowed our teams to understand AI's potential and strategise with Cloudera and ZainTECH on its deployment and monetisation,' he said. The first day of the event featured keynotes and insights into the latest industry trends, including demonstrations of Cloudera's advanced AI tools and models. The second day included a Datathon, where teams collaborated to create practical use cases under real-world conditions. Practical innovation showcased The Datathon concluded with presentations to a judging panel. The winning team delivered a full business use case, from concept to demonstration and deployment, within just 48 hours using Cloudera Agent Studio. Zain Group Strategy executives also used the occasion to present the company's Data and AI strategy, which forms a key pillar of the '4WARD-Progress with Purpose' approach. Driving customer excellence Cloudera's hybrid platform plays a central role across Zain's operations, providing data, analytics, and AI capabilities with strong security and scalability. Zain uses AI to optimise network performance, predict equipment failures, and personalise customer experiences, leading to cost savings and reduced downtime. The Data Office at Zain, working closely with ZainTECH, has advanced data governance and standardised frameworks to drive data literacy and customer-focused services across the organisation.
