Latest news with #MohammadAl-Marshed
Daily Tribune
11-05-2025
- Business
- Daily Tribune
Zain Showcases AI Innovation
TDT| Manama Zain Group has strengthened its position as a digital innovation leader by hosting a three-day 'Data and AI' workshop in Amman, Jordan, in partnership with Cloudera and ZainTECH. The event brought together technology and data experts from across Zain's eight markets in the Middle East and Africa to explore the vast potential of artificial intelligence and data strategies. The workshop aligns with Zain's '4WARD-Progress with Purpose' corporate strategy, aimed at expanding digital capabilities and driving sustainable growth. It particularly focused on the 'Customer Delight' and 'Digital Zain' pillars to enhance customer experience and operational efficiency. Focus on collaboration Mohammad Al-Marshed, Zain Group Chief Technology Officer, emphasised the transformative impact of AI. 'AI's ability to rapidly and accurately analyse massive amounts of data has emerged as a driving force across industries. This Forum allowed our teams to understand AI's potential and strategise with Cloudera and ZainTECH on its deployment and monetisation,' he said. The first day of the event featured keynotes and insights into the latest industry trends, including demonstrations of Cloudera's advanced AI tools and models. The second day included a Datathon, where teams collaborated to create practical use cases under real-world conditions. Practical innovation showcased The Datathon concluded with presentations to a judging panel. The winning team delivered a full business use case, from concept to demonstration and deployment, within just 48 hours using Cloudera Agent Studio. Zain Group Strategy executives also used the occasion to present the company's Data and AI strategy, which forms a key pillar of the '4WARD-Progress with Purpose' approach. Driving customer excellence Cloudera's hybrid platform plays a central role across Zain's operations, providing data, analytics, and AI capabilities with strong security and scalability. Zain uses AI to optimise network performance, predict equipment failures, and personalise customer experiences, leading to cost savings and reduced downtime. The Data Office at Zain, working closely with ZainTECH, has advanced data governance and standardised frameworks to drive data literacy and customer-focused services across the organisation.
Kuwait Times
10-05-2025
- Business
- Kuwait Times
Zain Group's Data Office holds workshop on AI strategies across mobile and ICT industry
Workshop helps accelerate Zain's '4WARD-Progress with Purpose' strategy AMMAN: Zain Group, a leading provider of innovative ICT and digital lifestyle services operating in eight markets across the Middle East and Africa, concluded a captivating 'Data and AI' three-day workshop, organized by Zain Group Technology's Data Office team in partnership with Cloudera and ZainTECH, Zain's digital enterprise arm, held last week in Amman, Jordan. A key element of Zain's Group Technology department, the Data Office team has firmly established itself as an AI and Digital Innovation leader by embedding world-class data governance practices and analytics to the heart of Zain's business across the organization. The Forum represented a unique opportunity for Zain's data-focused talent group-wide to collaboratively discuss and elevate innovation and deployment issues related to digital data and AI capabilities, given the growing importance of these technological advancements across all industries, globally. The intention of the workshop was to accelerate the adoption of data and AI in accordance with Zain's '4WARD-Progress with Purpose' strategy, with a particular emphasis on the 'Customer Delight' and 'Digital Zain' pillars. Participants interacted with industry experts and thought leaders, gaining valuable insights into current trends and best practices in data and AI implementation that enhance innovation and improve customer experiences throughout Zain's digital ecosystem. This is set to be achieved through the further development of artificial intelligence (AI) and emerging technologies, and building out digital infrastructure further. The Datathon winning team. Mohammad Al-Marshed, Zain Group Chief Technology Officer commented, 'AI's ability to rapidly and accurately analyze massive amounts of data has resulted as the latest driving force in many industries, transforming and increasing efficiency on how tasks are undertaken, and decisions are made. This Forum provided our Data Office focused teams at Group and operations the opportunity to understand the true potential of AI across industries and jointly devise strategies with Cloudera and ZainTECH on how to best deploy and monetize it. Zain is serious on driving innovation, improving customer experience and helping business users make the right decisions.' The first day of the Forum focused on theoretical and strategic insights, featuring keynotes, industry trends, and platform overviews, notably learnings of Cloudera's latest advanced AI tools and models. The second day involved hands-on collaboration Datathon exercise, with teams working in breakout groups to develop real-world use cases. The third day was dedicated to showcasing outcomes, as teams presented their solutions to industrial challenges to a judging panel, reinforcing the forum's emphasis on practical application, innovation, and cross-regional synergy. The winning team of the Datathon completed the entire process, from brainstorming a business use case to demonstrating its value and deploying it, incredibly under 48 hours, all while utilizing Cloudera Agent Studio. The occasion also saw Zain Group Strategy executives present the groupwide Data and AI strategy to attendees which forms a key pillar of the company's '4WARD-Progress with Purpose' strategy. Cloudera is the only truly hybrid platform for data, analytics, and AI, and is deployed across all Zain's operations. With 100x more data under management than other cloud-only vendors, Cloudera empowers global enterprises to transform data of all types, on any public or private cloud, into valuable, trusted insights. The company's open data lakehouse delivers scalable and secure data management with portable cloud-native analytics, enabling customers to bring GenAI models to their data while maintaining privacy and ensuring responsible, reliable AI deployments. Within Zain, AI is being used to optimize network performance, personalize customer experiences, and predict equipment failures before they occur, among other things. This has led to higher service quality, less downtime, and overall cost savings for Zain, contributing to business growth and enhancing competitiveness in an ever-changing market. Through its strategic partnership with Cloudera, Zain's Data Office in collaboration with ZainTECH, has been able to eliminate data silos and is taking a holistic approach to analysis across the organization. By standardizing a Data Management framework, facilitating data literacy initiatives, and enforcing data stewardship, Zain's Data Office team fosters a data culture throughout the company that effectively drives innovation, business efficiency and utilization of customer-centric services across Zain.
