Pothole City: Mumbai Suburbs Cry For Smooth Roads, Over 7,100 Complaints This Season So Far
Mumbai's annual battle with potholes continues, and this year is no different. As the monsoon pours relentlessly, roads across the city are crumbling once again. The Brihanmumbai Municipal Corporation (BMC) has already received more than 7,100 complaints about potholes, with most of them coming from the suburbs.
The eastern suburbs are suffering the most. Areas like Bhandup, Mulund, Ghatkopar, Andheri, and Malad have reported the highest number of potholes. Bhandup alone has logged a shocking 1,555 complaints so far. Ghatkopar follows with 874, Andheri East with 658, Malad with 645, and Mulund with 635 potholes reported. These numbers were collected through the BMC's dedicated pothole tracking system, which includes a mobile app and online portal. Once a complaint is filed, the BMC's roads department is expected to act quickly to fill the potholes. Officials say they are working round the clock, but with rains continuing, it's a never-ending task.
BMC's system allows citizens to upload photos and pin exact locations of potholes. This data is then used to alert relevant contractors and road workers. According to officials, this tech-driven system has helped speed up the response time in many cases.
However, it's not just the BMC roads that are suffering. Several key stretches of roads in Mumbai fall under other government agencies such as MMRDA, MHADA, MSRDC, CIDCO, and the Police Department. While the BMC is addressing its own roads, pothole complaints from these other departments are forwarded to the respective authorities.
So far, over 7,100 potholes have been addressed by the BMC since the start of the monsoon. But with heavy rain continuing and traffic worsening the road conditions, new potholes keep appearing almost daily. Civic officials are urging Mumbaikars to continue using the online portal and mobile app to report potholes. They say citizen involvement plays a crucial role in identifying damaged roads faster and ensuring quicker repairs.
When News18 contacted BMC's PRO office, there was no response on the report. When asked about any measures which have been undertaken by BMC to address this issue, no response was received.
As Mumbai continues to navigate its monsoon season, one thing remains clear: potholes are not just a nuisance, but a serious threat to road safety. And unless long-term solutions are found, this bumpy ride is far from over.
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First Published:
August 05, 2025, 13:45 IST
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