Dubai Municipality launches first phase of virtual appointment system to enhance customer experience
First phase covers over 50% of Dubai Municipality services.
Aligned with Dubai Government's '360-Degree Services Policy' to deliver integrated, proactive, and seamless services.
Development of second phase underway to expand service coverage.
Dubai, United Arab Emirates: Dubai Municipality has announced the launch of the first phase of its Virtual Appointment System, designed to improve the customer experience by allowing users to enquire about services and follow up on requests remotely, without the need to visit a service centre. The initiative aims to simplify access to municipal services, enhance service efficiency, and streamline communication through a user-friendly digital platform.
The launch supports the objectives of the Dubai Government's 360-Degree Services Policy, which seeks to provide seamless, proactive, and integrated government services through unified channels. The policy also sets a target of delivering 100% of services without requiring customers to be physically present, while reducing government service centre visits and saving over 300,000 working hours annually.
Manal Bin Yaroof, Director of the Customer Happiness Department at Dubai Municipality, stated:
'The Virtual Appointment System is a major step forward in our commitment to improving customer experience. It allows residents and businesses to engage with our services more efficiently and conveniently, in ways that suit their schedules and needs. This first phase already covers more than 50% of the services Dubai Municipality provides with a total of 65 services, across the wide range of areas we oversee.'
She added: 'We continue to monitor customer feedback to develop the system further and ensure it evolves to meet expectations. The next phases, currently under development, will expand service coverage, and build on our goal of delivering fully integrated, proactive services that contribute to a happier, more efficient and customer-centric experience.'
Dubai Municipality continues to evaluate the needs of its diverse customer base, using these insights to improve and innovate its service offerings in line with international best practices. These efforts underscore the Municipality's commitment to achieving excellence in government services and improving quality of life for all residents.
For media inquiries, please contact:
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Sharjah 24
5 days ago
- Sharjah 24
Sharjah Municipality bans Zamzam Water sale and trade
The municipality called on all establishments, regardless of their activity, to refrain from displaying or selling Zamzam water in local markets. It also urged consumers to refrain from purchasing it from any unofficial source and to report any violations via the 993 call centre. Public health, a priority The move aims to limit commercial fraud, product tampering, and public deception. This is in line with its goal of making public health a priority and providing safe and healthy food to the public in accordance with applicable health requirements and standards. Combating fraud In this context, Khalid Al Hammadi, Head of the Food Control Section, confirmed that the Municipality is closely monitoring markets and conducting periodic and surprise inspection campaigns to detect any food products that do not meet health requirements and standards. The campaign aims to curb fraud and public deception, particularly in certain products such as Zamzam water, which can be difficult to distinguish from other waters. Therefore, the Municipality is constantly updating requirements and permits in line with its objectives and strategy for regulating commercial and food establishments. Al Hammadi explained that the Municipality has begun circulating circulars to commercial establishments prohibiting the sale, trade, and display of Zamzam water, especially after inspection teams succeeded in apprehending an individual who had used deception and commercial fraud to make illicit gain. He had converted a house into a site for filling water tanks in plastic containers with labels indicating that the water was Zamzam water. He then sold and promoted the containers on social media, selling them for large sums of money. Public cooperation is key Al Hammadi pointed out that the municipality urges the public to cooperate with it by refraining from purchasing Zamzam water from local markets. In the event of any violation, report it to the call centre on 993, and refrain from dealing with any unlicensed food establishments or purchasing any products through social media sites unless they have verified their source and have been licensed by the relevant authorities in the emirate.
Arabian Business
29-05-2025
- Arabian Business
Dubai real estate developers look to parks to enhance project appeal
Dubai real estate developers could look to projects near parks as a way to boost investor interest. Proximity to a park can add up to 8 per cent of real estate value, studies say and developers are being invited to collaborate with public sector to enhance green space in the city. Dubai Municipality, in collaboration with the Dubai Land Department, hosted the Developers Parks Collaboration Workshop, a strategic gathering aimed at accelerating partnerships with the private sector to deliver inclusive and high-quality parks across the emirate. Dubai real estate near parks The initiative aims to strengthen the social, health, and recreational aspects of public spaces by integrating daily activities and needs as a core part of residents' lives. The workshop welcomed senior executives from prominent real estate development companies to review new operational models that aim to develop and activate green public spaces, while opening new avenues of collaboration with the private sector. The workshop reflects Dubai Municipality's broader commitment to expanding cooperation with the private sector to enhance well-being and quality of life in the city, in line with its strategic objectives to make Dubai more beautiful, sustainable, and liveable every day. It also reflects the Dubai Land Department's efforts to deepen private-sector partnerships in support of the Dubai Real Estate Strategy 2033, which aims to make Dubai more sustainable and develop high-quality projects that enhance quality of life. Bader Anwahi, CEO of the Public Facilities Agency at Dubai Municipality, said: 'Dubai Municipality's vision is to be a pioneering municipality for a global city. Realising that vision means creating public spaces that reflect our ambition and meet the needs of our people. 'Today's workshop marks an important step toward co-creating a new generation of parks that are accessible, inclusive, dynamic, and sustainable, contributing to an elevated experience of well-being for all. 'Developers are key to the future of Dubai's urban experience. We are here not to prescribe, but to listen, to build mutual understanding and form strong partnerships with developers in public spaces, including parks and beaches, in ways that serve the city and its residents and generate mutual value for the private sector.' Anwahi also noted that Dubai Municipality is launching a new partnership-driven operating model that places community needs at the centre, relies on smart technologies, and provides broad opportunities for private-sector engagement across all phases of park development, emphasising content and diverse activities. Mohammed Ali Al Badwawi, Acting CEO of the Real Estate Regulatory Agency (RERA), said: 'This initiative reflects the spirit of collaboration that defines Dubai's development journey. Developers are not only investors — they are strategic partners in shaping the city's future. 'Through this workshop, we aim to build a shared platform where public and private sectors can work together to advance the goals of the Dubai Urban Master Plan 2040. 'At RERA and Dubai Land Department, we are committed to enabling this partnership through clear frameworks, supportive policies, and a unified vision for a more sustainable, inclusive, and liveable Dubai.' Workshop participants explored a series of adaptable collaboration frameworks, including Operate and Maintain (OM) agreements, Design–Build–Operate–Transfer (DBOT) structures, and event-based activations. Each model is designed to align with private-sector capabilities while unlocking long-term public value. In addition, Dubai Municipality presented a new set of defined park archetypes tailored to various urban contexts and community uses. These include: Destination parks Beach parks Residential parks Nature parks Linear parks It looks to form a strategic blueprint for future green space development in line with the Dubai 2040 Urban Master Plan and the city's Greenery Strategy. Parks are an essential component of Dubai's long-term strategy to increase environmental sustainability, support biodiversity, and strengthen the city's public realm. Studies indicate that proximity to green space can increase real estate value by up to eight per cent, with the potential to generate more than AED400bn ($109bn) in long-term value appreciation. The workshop concluded with a panel discussion exploring areas of alignment between municipal goals and developer ambitions, laying the foundation for future co-investment opportunities that contribute to a thriving public realm.
Zawya
29-05-2025
- Zawya
Dubai Municipality promotes PPP models for developing public parks
Dubai Municipality is exploring Public-Private Partnership (PPP) framework to develop high-quality public parks across the emirate in line with the Dubai 2040 Urban Master Plan and the city's Greenery Strategy, according to a press statement issued by the entity. Officials showcased Operate and Maintain (OM) agreements, Design–Build–Operate–Transfer (DBOT) structures, and event-based activations during a recent workshop organised in collaboration with Dubai Land Department on Thursday. Park archetypes presented at the workshop included destination parks, beach parks, residential parks, nature parks, and linear parks. (Editing by Anoop Menon) ( Subscribe to our Projects' PULSE newsletter that brings you trustworthy news, updates and insights on project activities, developments, and partnerships across sectors in the Middle East and Africa.
