The Hype Gap: Why Most Organisations Aren't Ready For AI At Scale
This feels weird because the AI hype is loud. While the headlines promise transformation, inside many organisations, there is little more than isolated sparks of innovation
Recently, I spoke to a senior leader at a global manufacturer with cutting-edge capabilities and a generous R&D budget. On paper, this was precisely the kind of organisation you'd expect to be leading the AI charge. In reality: no strategy, no governance, no roadmap. AI activity was fragmented, driven by curious employees running unsanctioned experiments in corners of the business. Top leadership was interested in the benefits, but ROI was unclear, and it wasn't a priority.
Even industries in AI's direct line of fire are holding back. Take the law. Legal work runs on words - drafting, reviewing, interpreting - exactly what generative AI does best. Yet uptake is slow. Recent research shows 47% of private practice lawyers say their firm is slow or very slow to adopt new tech, with only 18% calling themselves fast movers. A quarter of law firm employees believe failing to embrace AI could harm their career; 1 in 10 would consider leaving over it.
Restraint is understandable. Powerful technologies have always taken time to transform the economy. James Watt patented his steam engine in 1769, but steam didn't overtake water power until the 1830s. Electricity took decades to replace steam in factories. I suspect leaders are waitng for others to blaze a trail they might follow more easily.
But AI is moving far faster. It's advancing at speed and organisational readiness - strategy, governance, skills, culture - is lagging badly. Market leadership can be built in this gap, while laggards are left behind.
Hype vs. reality
Like a badly dubbed movie, Silicon Valley's instant-value promises don't match the real story on the ground (that AI will take time, effort and skilled change leadership):
The hidden revolution: shadow adoption
A Gallup poll shows 33% of senior leaders use AI frequently, compared to 16% of individual contributors.
But McKinsey's data tells the other side of the story: employees are using AI far more than their bosses know. Microsoft and LinkedIn report that 75% of knowledge workers now use AI daily - half starting in the past six months - many without telling their managers. Some even pay for premium tools out of their pocket: BYOAI (Bring Your Own AI).
Without leadership recognition and guidance, much of that learning stays locked in individuals. Worse, it creates compliance, security, and reputational risks.
That's why I urge leaders I'm working with, especially mid-career ones who may feel a confidence gap, to experiment personally. Using AI yourself builds credibility, gives you a tangible example of change, and offers first-hand insight into how teams can use the technology.
The real bottleneck: trust, not tech
As with much digital transformation, the most significant friction isn't the technology. It's trust. Even the most accurate AI will be ignored if its outputs aren't understood or believed. Employees hesitate because they distrust the black box, lack transparency on data, or fear for their jobs. Without trust, adoption stalls.
Why boldness wins
History favours the early movers:
• Retail: Tesco's Clubcard launched in 1995, locking in loyalty before Sainsbury's and others caught up.
• E-commerce: Amazon went online in 1995; established retailers hesitated and fell away.
• Cloud computing: Netflix moved to the cloud in 2008; Blockbuster stayed tied to physical infrastructure and collapsed.
The LEAD framework: from hype to value
Here is a simple checklist for moving from pilots to scaled impact:
L — Locate the Power Users
Find the people already experimenting with AI. Learn what's working.E — Experiment Yourself
Use the tools personally. Run small pilots with clear measures. Learn alongside your team.A — Acknowledge and Reward AI Talent
Recognise those driving results. Promote them, learn from them, and make them role models.D — Define New Performance Measures
Shift metrics from volume and speed to quality, originality, and strategic value.
Right now, most organisations are still at the AI starting line. Those who adopt early - with strategy, governance, skills, and trust - will build compounding advantages in productivity, innovation, and market insight.
The leaders who close the hype gap will be the ones who treat AI not as a plug-in technology, but as a culture shift they lead from the front.
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