'Attempted delivery': Australia Post's new way to ensure parcel delivery
Australia Post will photograph delivery attempts amid a backlash over parcel delivery and lost packages.
It comes after frustrated Aussies took to social media to vent their anger over misdeliveries and thwarted attempts to drop off packages.
One person claimed in a Reddit post that the postie didn't even knock on the door.
"I hear a bike stop outside my home and immediately ride away," they wrote.
Another social media user called for a class action against Australia Post after repeatedly losing parcels.
A third joked that she needed to "take annual leave" to ensure she was at home during the Australia Post delivery window.
Now, the postal service has announced that from May 19, its customers will be able to access a photo of a postie's attempted delivery via the AusPost app.
"When a postie is unable to deliver a parcel, they will take a photo of the front door of the property to confirm delivery has been attempted," a spokesperson told ACM.
"We're focused on improving the digital and delivery experience for our customers.
The spokesperson said the initiative would "enhance the transparency of when a delivery is attempted" and also provide an "assurance" when they can't leave the parcel at the address.
Customers could opt out of attempted delivery photos by calling customer service, the spokesperson said.
Australia Post will photograph delivery attempts amid a backlash over parcel delivery and lost packages.
It comes after frustrated Aussies took to social media to vent their anger over misdeliveries and thwarted attempts to drop off packages.
One person claimed in a Reddit post that the postie didn't even knock on the door.
"I hear a bike stop outside my home and immediately ride away," they wrote.
Another social media user called for a class action against Australia Post after repeatedly losing parcels.
A third joked that she needed to "take annual leave" to ensure she was at home during the Australia Post delivery window.
Now, the postal service has announced that from May 19, its customers will be able to access a photo of a postie's attempted delivery via the AusPost app.
"When a postie is unable to deliver a parcel, they will take a photo of the front door of the property to confirm delivery has been attempted," a spokesperson told ACM.
"We're focused on improving the digital and delivery experience for our customers.
The spokesperson said the initiative would "enhance the transparency of when a delivery is attempted" and also provide an "assurance" when they can't leave the parcel at the address.
Customers could opt out of attempted delivery photos by calling customer service, the spokesperson said.
Australia Post will photograph delivery attempts amid a backlash over parcel delivery and lost packages.
It comes after frustrated Aussies took to social media to vent their anger over misdeliveries and thwarted attempts to drop off packages.
One person claimed in a Reddit post that the postie didn't even knock on the door.
"I hear a bike stop outside my home and immediately ride away," they wrote.
Another social media user called for a class action against Australia Post after repeatedly losing parcels.
A third joked that she needed to "take annual leave" to ensure she was at home during the Australia Post delivery window.
Now, the postal service has announced that from May 19, its customers will be able to access a photo of a postie's attempted delivery via the AusPost app.
"When a postie is unable to deliver a parcel, they will take a photo of the front door of the property to confirm delivery has been attempted," a spokesperson told ACM.
"We're focused on improving the digital and delivery experience for our customers.
The spokesperson said the initiative would "enhance the transparency of when a delivery is attempted" and also provide an "assurance" when they can't leave the parcel at the address.
Customers could opt out of attempted delivery photos by calling customer service, the spokesperson said.
Australia Post will photograph delivery attempts amid a backlash over parcel delivery and lost packages.
It comes after frustrated Aussies took to social media to vent their anger over misdeliveries and thwarted attempts to drop off packages.
One person claimed in a Reddit post that the postie didn't even knock on the door.
"I hear a bike stop outside my home and immediately ride away," they wrote.
Another social media user called for a class action against Australia Post after repeatedly losing parcels.
A third joked that she needed to "take annual leave" to ensure she was at home during the Australia Post delivery window.
Now, the postal service has announced that from May 19, its customers will be able to access a photo of a postie's attempted delivery via the AusPost app.
"When a postie is unable to deliver a parcel, they will take a photo of the front door of the property to confirm delivery has been attempted," a spokesperson told ACM.
"We're focused on improving the digital and delivery experience for our customers.
The spokesperson said the initiative would "enhance the transparency of when a delivery is attempted" and also provide an "assurance" when they can't leave the parcel at the address.
Customers could opt out of attempted delivery photos by calling customer service, the spokesperson said.
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