
Swiss village cashes in as tourists pay to visit dock featured in hit K-drama
Local leaders in Iseltwald and tourism officials insist the village's 406 inhabitants aren't getting rich off the influx of visitors who pay 5 Swiss francs ($6.30) to access the dock.
'In 2024, entries brought in nearly 245,000 francs ($307,000), while a one-franc public pay toilet collected about 58,000 francs more,' said village clerk Gabriela Blatter.
'Proceeds have gone mostly to garbage disposal, restroom cleaning, additional work hours, and custodial staff hires,' she said.
Titia Weiland, manager of the Bönigen-Iseltwald Tourism agency, said the funds go right back to village upkeep: 'It's not correct to read it as the community gets rich,' alluding to some comments along those lines in the media and online.
The village, situated along a small peninsula that juts out into Lake Brienz, features majestic views of Alpine peaks over the water. An episode in early 2020 of the cross-border Korean love story spotlighted the dock as a romantic getaway. That sparked online hype among fans of the series across Asia and beyond, which hasn't let up, fueling the rush of tourism to Iseltwald.
The continued influx has exposed growing pains for the Swiss village like those faced by other tourist hotspots that get too much of a good thing. Part of the problem is infrastructure: Iseltwald has three hotels and four restaurants – not enough for about 1,000 visitors who arrive by tour bus, public bus, and car each day on average, according to Blatter. The village is revamping a parking lot to help cope with the strain, and the only village store now operates seven days a week. Previously, it was open Monday to Friday.
'There were always tourists in Iseltwald. We are happy with them. The problem is that the tourists don't understand what's private and what's public,' Blatter said, adding that some traipse through private yards and gardens. 'They go everywhere.'
For months, fans of the series could visit the dock for free until the turnstile was put up in 2023 to help offset costs incurred by the local government. 'Not long ago,' Weiland said, 'we were wishing for more tourists in Iseltwald: In some ways we are thankful … but it can be extreme.' Villagers who hosted the crews for on-site filming at the dock had no idea the series would become such a runaway success, she said.
The village has a website devoted to the filming location of the series that lists transportation options and entreats visitors to respect the dock, refrain from littering, and consider the quiet atmosphere of this authentic Swiss village by keeping noise down and avoiding private property. 'Enjoy your stay in beautiful Iseltwald and take with you memories to your home country!' the site says.
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Arab News
5 days ago
- Arab News
Saudi Arabia taps AI and immersive tech to drive tourism growth
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Little, said Saudi Arabia is intelligently integrating smart technologies into its tourist destinations, helping the Kingdom emerge as one of the most sought-after tourism hubs. 'In Saudi Arabia, smart tourism, while not always explicitly referenced or promoted as such across its portfolio of tourism developments, is subtly being integrated as a strategic enabler of the country's broader economic shift to diversifying its economy,' said Nahas. He added: 'It includes artificial intelligence for personalized trip planning, biometric systems to streamline travel and immigration, IoT-enabled controls in accommodations, and AR/VR to create immersive storytelling at cultural and entertainment sites.' Nahas further said that smart technologies are being planned as enablers to manage growth, enhance quality, and differentiate the visitor experience. Smart tourism refers to the use of advanced digital technologies across the tourism value chain to enhance visitor experiences, improve operations, and support sustainable destination management. The concept also aligns with the idea of a Smart Destination — a location that leverages technology and innovation to create more immersive and sustainable experiences. Julio De Salvo, Globant's chief solution officer for the Middle East and North Africa and the Asia Pacific region, echoed similar views. He said Saudi Arabia is well-positioned to become a global tourism hub, and this journey could be further accelerated by adopting smart technologies across the sector. Salvo added that some of the key drivers of smart tourism in the Kingdom include massive investments in smart infrastructure — such as AI-enhanced airports and digital visa platforms — a young, tech-savvy population, and a strong commitment to sustainability through regenerative models that prioritize environmental and cultural preservation. The Globant executive also commented on the global post-pandemic recovery of the tourism sector and said the industry is accelerating toward a projected $11.7 trillion in economic contribution by the end of 2025. 'Saudi Arabia isn't riding the wave of global tourism recovery; it's creating its own momentum, using smart tourism as a catalyst for economic diversification, innovation leadership, and long-term global relevance,' said Salvo. Creating personalized experience Salvo told Arab News that the tourism industry is witnessing a rapid shift, where digital tourism is slowly giving way to cognitive tourism — with advanced technologies used to deliver personalized services to travelers. 'In Saudi Arabia, it's no longer just about online bookings or mobile apps — it's about intelligent systems that understand, anticipate, and adapt to travelers' behavior in real-time,' said Salvo. A recent study by global consumer insights provider Toluna echoed this trend, noting that Saudi travelers are increasingly relying on smart technologies, with 87 percent using generative artificial intelligence tools like ChatGPT and Gemini to plan and manage their vacations. As part of Vision 2030, the Kingdom is positioning tourism as a key non-oil growth engine. Its National Tourism Strategy targets 150 million annual visitors by 2030 and aims to raise the sector's contribution to gross domestic product from 3 percent to 10 percent. The report further found that 46 percent of Saudi travelers use AI assistants to discover activities, while 31 percent rely on these tools to optimize their itineraries. Nahas said destinations powered by smart technologies are delivering more personalized, seamless, and immersive experiences — supporting higher satisfaction levels and encouraging repeat visitation. The Arthur D. Little official added that these technologies will also enable more sustainable operations, from energy use in hotels to mobility and waste systems in major destinations. 'Importantly, the Kingdom's flagship tourism projects — such as Neom, the Red Sea Project, Diriyah, Qiddiya, and New Murabba — are integrating smart systems as a core component of how tourism experiences are crafted, delivered, and continuously improved,' said Nahas. Neom aims to elevate the visitor experience through AI-led personalization and immersive digital engagement. The Red Sea Project similarly integrates smart infrastructure to enable seamless and sustainable guest experiences. The destination is deploying IoT sensors to monitor environmental indicators, utilities, and operational systems across its resorts and natural assets. Diriyah, while rooted in heritage, is incorporating digital heritage documentation and exploring interactive technologies to enhance cultural storytelling — aligning with broader trends in cultural tourism that use immersive tools to enrich historical engagement and visitor education. Nahas added: 'These systems could be equally used to monitor visitor needs, respond to requests, and elevate the visitor experience.' 'Plans also include autonomous electric vehicles, smart utility management, and a centralized digital platform that will allow guests to access accommodation, transportation, and experience bookings.' Salvo also emphasized the transformative role of data and AI. 'By integrating real-time data — from IoT sensors to traveler preferences and even biometric signals — we can deliver experiences that are not just personalized, but truly responsive,' said the Globant official. He added: 'This is how data becomes experience — and how destinations become intelligent, dynamic environments that adapt in real time. It's a win-win: travelers feel seen, and operators gain the insight and agility to manage resources, reduce friction, and elevate every journey.' Nahas said AI is also becoming increasingly prominent in trip planning and customer service, with chatbots offering timely support and tools generating personalized itineraries. According to the Arthur D. Little executive, service robots using AI could be deployed in budget accommodations to handle routine tasks such as cleaning and food delivery, boosting both efficiency and consistency. 'On the infrastructure side, IoT, cloud, and AI systems are being integrated into facilities to monitor and control environmental conditions in real time. This supports sustainability goals by optimizing resource use and maintaining comfort standards, particularly in large-scale developments,' said Nahas. Potential challenges Amid these promising developments, experts also highlighted challenges facing Saudi Arabia in implementing advanced technologies in its tourism sector — including localization gaps. 'Many of the most advanced solutions in areas such as AI, AR/VR, and IoT are currently developed outside the Kingdom. As Saudi Arabia integrates these tools into its tourism offering, collaboration with international partners will be important, alongside efforts to build local capabilities over time,' said Nahas. Highlighting the importance of regulation, the Arthur D. Little executive added that clear guidelines around data governance, cybersecurity, and system standards will be essential to support consistent implementation and long-term alignment with national priorities. Salvo shared similar concerns, emphasizing the need for talent development to support the growing smart tourism ecosystem. He said this requires upskilling programs and international partnerships to close expertise gaps. 'Major tech infrastructure, including nationwide 5G networks, smart airports, and cloud systems, is still rolling out, with delays in full deployment potentially hindering real-time applications like personalized AI tours and immersive experiences in mega-projects like The Red Sea and Neom,' added the Globant official. Despite these challenges, experts told Arab News that smart tourism can grow into a well-integrated part of Saudi Arabia's tourism strategy — provided there is the right coordination and policy framework. 'The pieces are steadily coming into place — with emerging tech adoption readiness jumping to nearly 75 percent in 2025 — and paint a bright future where smart tourism not only overcomes these obstacles but propels Saudi Arabia to lead in innovative, regenerative travel,' concluded Salvo.


Arab News
6 days ago
- Arab News
International tourists visiting Kingdom set to reach 70% of total
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Arab News
6 days ago
- Arab News
Sweltering Madinah residents driving summer surge to rural farms
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