Trending Food: Rice dumpling season gets inspired by Asian flavours, local dishes
In 2025 , trending Asian ingredients spice up the bamboo leaf-wrapped rice parcels – think kimchi, Sichuan peppercorns and sambal pork floss.
Other newfangled creations pay homage to local dishes such as chicken satay, chilli crab and chicken rice.
For those who like dessert-style dumplings, tuck into pyramids of sweetened purple rice dumplings, as well as kee chang (alkaline rice dumplings cooked in lye water) paired with kaya.
Here is where to get the best of 2025's wild and wonderful offerings.
Heritage of Asia rice dumpling gift set
What: Enjoy a medley of Asian flavours in Shang Palace's special bazhang gift set ($72.90 fo r six 130g dumpling s) , inspired by various Shangri-La properties.
The new Thai green curry chicken rice dumpling is one for the adventurous, while the Hainanese chicken rice dumpling is a nod to the familiarity of home.
Other savoury parcels include the luxurious Hometown Fujian-style rice dumpling with abalone, roasted pork, sea cucumber and dried shrimp, and sambal pork floss rice dumpling with salted egg yolk.
On the sweet side, the set features an alkaline rice dumpling with rose petal and lychee, and sweetened purple rice dumpling with a lava-like custard centre.
Where: Dragon Boat Festival booth, Tower Wing Lobby, Shangri-La Si ngapore, 22 Orange Grove Road
When: Till May 31
Info: Call 6213-4511 or order two days in advance by May 29 at bit.ly/DBF-2025 for delivery
Kimchi rice dumpling
Man Fu Yuan's kimchi rice dumpling with Kurobuta cured meat and mushroom.
PHOTO: INTERCONTINENTAL SINGAPORE
What: The star dumpling in 2025 at Cantonese restaurant Man Fu Yuan gets a South Korean twist.
The kimchi rice dumpling ($23.80 nett) includes aged kimchi, Kurobuta cured meat and mushrooms.
It is also part of two sets of five dumplings – perfect for gifting – priced at $129.80 nett (including Man Fu Yuan's exclusive tea blend) or $189.80 nett (including a 375ml bottle of Taittinger Brut Champagne).
Where: Man Fu Yuan, Level 2 InterContinental Singapore, 80 Middle Road
When: Till May 31
Info: Call 6825-1008 or order by May 28 at str.sg/3yZDw
Chicken satay rice dumpling
The Fullerton Hotel Singapore's chicken satay rice dumpling.
PHOTO: THE FULLERTON HOTEL SINGAPORE
What: In honour of SG60, Jade's Chinese executive chef Leong Chee Yeng draws inspiration from good old chicken satay for his new offering.
Consider the chicken satay rice dumpling ($22 nett) a reimagined wrap of satay with ketupat. It includes chicken thigh, king oyster mushroom and peanuts coated in a housemade satay sauce , and encased in glutinous rice.
The dumpling is part of the six-piece Jade Harmony Gift Basket ($158 nett), which showcases the restaurant's full rice dumpling selectio n in a reusable woven basket. The set includes a jar of premium XO chilli sauce, to add a touch of heat.
Where: The Fullerton Cake Boutique, Lobby, The Fullerton Hotel Singapore, 1 Fullerton Square
When: Till May 31
Info: Order three days in advance by May 28 at str.sg/aSYz
Pork trotter and peanut with Sichuan green peppercorn rice dumpling
Wan Hao Chinese Restaurant's Sichuan green peppercorn with pork trotter and peanut.
PHOTO: SINGAPORE MARRIOTT TANG PLAZA HOTEL
What: This is for all mala lovers.
Wan Hao Chinese Restaurant's pork trotter and peanut with Sichuan green peppercorn rice dumpling ($25 nett) makes its bold debut in 2025 .
The pork trotter is braised with Chinese herbs for about 90 minutes, then marinated overnight in a green peppercorn sauce that gives a good numbing kick.
Peanuts and black fungus are added for extra texture.
Where: Wan Hao Chinese Restaurant, Level 3 Singapore Marriott Tang Plaza Hotel, 320 Orchard Road
When: Till May 31
Info: Call 6831-4605 or order three days in advance at bit.ly/whricedumplings
Kung pao chicken and morel mushroom rice dumpling
Li Bai Cantonese Restaurant's new kung pao chicken and morel mushroom rice dumpling.
PHOTO: SHERATON TOWERS SINGAPORE
What: Li Bai Cantonese Restaurant's new creations, weighing 500g each, can doub le as hefty meals on their own.
Taking the spice route is its kung pao chicken and morel mushroom rice dumpling ($38), which packs in chicken, morel mushroom, conpoy, dried shrimp, cashew nuts, cous cous, Sichuan peppercorn and dried chilli.
The other option is the oblong Teochew beef rice dumpling ($48) stuffed with tender beef short ribs, salted egg, Chinese mushroom, braised peanut, barley and preserved winter melon.
Li Bai Cantonese Restaurant's Teochew beef rice dumpling.
PHOTO: SHERATON TOWERS SINGAPORE
Where: Li Bai Cantonese Restaurant, Sheraton Towers Singapore, 39 Scotts Road
When: Till May 31
Info: Order at shopatsheratonfestive.com
Singapore-style chilli crab rice dumpling
Madame Fan's range of dumplings includes its Singapore-style chilli crab rice version (front).
PHOTO: MADAME FAN
What: Singapore's chilli crab g ets a dumpling do-over at Cantonese restaurant Madame Fan.
Executive Chinese chef Pak Chee Yit's Singapore-style chilli crab rice dumpling ($22) features crab meat enriched in a housemade sweet and tangy sauce.
The other standout is the black char siew, salted egg yolk and chestnut rice dumpling ($28), chock-full of chunks of unctuous blackened roast pork.
Where: Madame Fan, Level 2 The NCO Club, 32 Beach Road
When: Till May 31
Info: Call 6818-1921 or go to madamefan.sg/specials
Mini sweet red bean purple rice mung bean dumpling
Crystal Jade Group's mini sweet red bean purple rice mung bean dumpling.
PHOTO: CRYSTAL JADE GROUP
What: This is for sweet lovers who prefer their dumplings as dessert.
Chinese restaurant group Crystal Jade's mini dumplings ($7.80 for three pieces) combine purple rice with glutinous rice, as well as mung beans and sweet red beans.
Where: Selected Crystal Jade restaurants, go to crystaljade.com for the full list
When: Till June 1
Info: Order three days in advance by May 28 at estore.crystaljade.com
Lemongrass kee chang rice dumpling with Raffles signature kaya
Yi by Jereme Leung's lemongrass kee chang rice dumpling with Raffles signature kaya.
PHOTO: RAFFLES HOTEL SINGAPORE
What: Chinese restaurant Yi by Jereme Leung reprises its kee chang rice dumpling with a new spin – aromatic and citrusy lemongrass.
Priced at $28+ for five pieces, the dumplings come with a jar of Raffles signature kaya (200g) for a sweet and savoury pairing.
Where: Yi by Jereme Leung, 03-02 Raffles Arcade, 328 North Bridge Road
When: Till May 31
Info: Call 6412-1816 or order two days in advance at rafflesgrabandgo.com
Eunice Quek is STFood online editor at The Straits Times. She covers all things trending in the food and beverage scene.
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Straits Times
22 minutes ago
- Straits Times
Newcomers, online flower retailers clinch top spots in Singapore's best customer service list
Sign up now: Get ST's newsletters delivered to your inbox SINGAPORE – Luxury hotel Dusit Thani Laguna Singapore has been crowned Singapore's best customer service provider, dethroning Shangri-La, a five-star hotel near Orchard Road, which topped the list in the last two years. Hotel brands occupied half of the top 10 spots in the 2024/2025 edition of Singapore's Best Customer Service survey, but the 2025 list features a broader mix of industries, including online florists, wedding planners, eyewear retailers and furniture stores. A Dusit Thani Laguna Singapore spokeswoman said the property's service philosophy is inspired by 'gracious Thai hospitality', where a combination of warmth, attentiveness and respect makes every guest feel truly cared for. 'What sets us apart is our ability to create a personalised, resort-like experience in Singapore, ensuring every interaction feels sincere, intuitive and memorable,' she said. Beyond receiving standardised technical training, the hotel's staff attend workshops on anticipating unspoken needs, cross-cultural awareness and mindfulness. Guests receive the Thai 'wai', a traditional greeting where palms are pressed together in a prayer-like manner. 'It is about creating little moments of delight that go beyond the expected, whether that's remembering a returning guest's favourite drink or recommending experiences to suit a family with young children,' the spokeswoman said. The fourth edition of the survey, conducted by The Straits Times and global data company Statista in March and April, identified Singapore's best customer service retailers and service providers from among 1,800 companies across 102 categories. More than 10,000 respondents rated brands that provide customer experiences in traditional retail, online and services segments. The survey results were released on Aug 20. Flower power Online flower retailers bloomed in the top 10 spots, with Ask a French – Flowers placing second, Fav Florist clinching sixth place and BloomBack ranking seventh. Statista analyst Inez Angelixa said that having three online retailers in the top 10 in 2025 marks a significant shift, as the previous three editions featured only bricks-and-mortar establishments. 'This indicates a growing strength and recognition for online retail in delivering high-quality customer experiences,' she said. Mrs Aude Giraud, owner of Ask a French – Flowers, said she made a conscious decision to operate from her home studio at East Coast and not have a physical store. 'It gives me more freedom. I don't have to pay rent or hire employees,' said the Singapore permanent resident who moved here from Paris in 2015. Mrs Aude Giraud, owner of Ask a French – Flowers, making a bouquet in her home studio on Aug 15. ST PHOTO: CHONG JUN LIANG Her business fills a niche for European freestyle arrangements rather than providing typical structured bouquets. She told The Straits Times that she has never repeated a bouquet style in the last 10 years. Each creation is unique. 'My customers can't see what bouquet they will get until it is delivered. That's why it's called a surprise bouquet... If you look at the website, you cannot choose a bouquet. You just choose the size,' she said, adding that customers can also choose between fresh and dried flowers, and if they prefer a vase. Mrs Giraud said she has never repeated a bouquet style in the last 10 years. ST PHOTO: CHONG JUN LIANG When asked about her approach to customer service, Mrs Giraud said communication and problem-solving are key, adding that she ensures all queries are answered promptly. 'It's a very soulful business. Sending flowers is very intimate, it's not just decorative. It's a message that people want to send, be it condolences, love or congratulations, so they need to trust the person that's behind it,' she said. Ms Hazel Kweh, who founded BloomBack – an online retailer for preserved flowers – with her husband in 2017, said service excellence was something she learnt during the five years she worked with Singapore Airlines. 'As SQ cabin crew, I was used to providing that level of service – it was my lifestyle already. So naturally, when I founded this company, I wanted to similarly 'walk the talk',' she said. BloomBack, started by Ms Hazel Kweh, specialises in preserved flower arrangements. PHOTO: COURTESY OF HAZEL KWEH Ms Kweh added that being in this business requires understanding that flower gifting is usually a last-minute affair, and she takes pride in how promptly her company responds to requests. 'We need to make our customers feel understood, we are there for them on important occasions... So we do express and same-day delivery because gifting is always very last minute. We need to understand our customers' pain points and then translate that into words and actions,' she said. Associate Professor Joicey Wei, from the Singapore University of Social Sciences' School of Business, said online flower retailers have an advantage over hotels due to how customers form and measure their expectations. 'Flowers are usually bought as gifts, not for one's own consumption. Plus, as a once-off transaction, as long as they are delivered to the right person, at the right time, with a touch of personalisation, it is very easy to exceed your previously formed expectations,' she said, adding that flowers carry strong emotional value. Hotel experiences, however, involve multiple touchpoints from check-in to room service and even dining. Thus, any small lapse can lower the overall experience, Prof Wei added. 'For big-brand hotels, customers already have very high expectations that they will get excellent levels of service. It's very hard to surprise them,' she said, adding that this may explain why newer hotels such as Dusit Thani Laguna Singapore sometimes rank higher than longstanding luxury brands like Shangri-La. Statista's Ms Angelixa said luxury hotels dropping in the rankings was not due to a decline in their performance, as they maintained a similar likelihood of recommendation as in 2024 . 'However, competitors improved their scores, with other industries placing greater emphasis on customer service,' she said, adding that this heightened competition in the premium segment made it more challenging for luxury hotels to remain among the top 10 brands. Only two hotels made the cut in 2025 . While newcomer Dusit Thani Laguna Singapore clinched the top spot, returning entrant Marina Bay Sands placed 10th on the list, down from third place in 2024 . Other new faces in 2025 include eyewear retailer Paris Miki in third place, perfume and cosmetics brand Jo Malone in fourth, wedding planner Rosette Designs and Co in fifth, furniture retailer Nitori in eighth, and moving company Assalaamualaikum Enterprise, which ranked ninth. Online stores to grow in presence Ms Felicia Wee, marketing course chair at Temasek Polytechnic, said online retailers are likely to feature more in future rankings as companies invest in user-friendly platforms to improve customer experience. 'It's the convenience of it all, and the speed with which you can purchase something,' she said, adding that these features can sometimes outshine in-store service. But success also depends on seamless online and offline strategies, such as after-sales services and a willingness to invest in data-driven insights to understand and act on consumer feedback. Ms Wee said: 'If they are fully online companies, they must take note of customer feedback. That's critical to how they would function as an online business, about how they've been serving their customers online.' New categories introduced in the ranking in 2025 were language e-learning platforms, maid agencies, as well as wedding planning and entertainment. According to Statista, five categories saw their average score improve: moving services, eyewear retailers, men's apparel (online), dry cleaning services, and pharmacies and drug stores. Ms Angelixa said the improvement was mainly due to better accessibility. 'In Singapore, 76 per cent of people own a smartphone, enabling consumers to access product information any time via search engines and other online channels,' she said. She added that with widespread internet use, strong digital infrastructure and government support, brands are now more accessible round the clock. While this benefits all categories in the survey, these five saw the most notable improvement, compared with 2024 . How companies are chosen and ranked The ranking for Singapore's Best Customer Service 2025/2026 was based on the results of an anonymous online survey commissioned by The Straits Times in partnership with Statista. The survey covered more than 1,800 retailers and service providers in 102 categories, providing results for a broad spectrum of customer experiences in traditional retail, online and services segments. More than 10,000 respondents took part in the survey, and evaluations from the 2024/2025 edition were also considered with a smaller weightage, resulting in over 100,0000 evaluations of customer service being analysed. Those who were polled comprised customers in Singapore who had made purchases, used services or gathered information about products or services in the past three years. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share. Only companies that offer services in Singapore were taken into account. Calculation of scores The final ranking was based on how likely customers would recommend a company to others. This made up 50 per cent of the total score. The other half of the final score was based on five criteria, with respondents giving ratings on a scale of zero (worst) to 10 (best). The criteria were: Quality of communication, which considered whether the contact – via e-mail, phone or face to face – was friendly and polite; Professional competence, which measured the quality of information received and whether questions were answered correctly and in sufficient detail; Range of services, which considered the variety of solutions available to meet customers' expectations; Customer focus, which looked at whether the customer felt acknowledged and important; and Accessibility, which measured the availability of customer service in a shop or on a helpline. The top three or top five brands – based on category size – receiving the highest scores in each category were awarded the Singapore's Best Customer Service 2025/2026 title.


New Paper
an hour ago
- New Paper
Local indie theatre The Projector to cease operations on Aug 19
Local indie theatre The Projector announced on Aug 19 that it is winding down after a decade of operations. In an Instagram post, it said that it "will enter voluntary liquidation after a decade of championing alternative films, local creativity, and community-led programming". Its operations will cease on Aug 19 with immediate effect. In a press statement, it cited rising operational costs, shifting audience habits and the global decline in cinema attendance as reasons for its closure. These have made sustaining an independent cinema in Singapore an increasingly difficult endeavour, it said. Alongside these pressures are the broader realities of operating in the arts and culture sector in Singapore, "where independent ventures navigate limited resources while contributing to the country's evolving cultural landscape", it added. The Projector first opened its doors in 2014 at Golden Mile Tower, a historical building known for its Thai discos and eateries. It was started by three female co-founders: Ms Karen Tan, Ms Blaise Trigg-Smith and Ms Sharon Tan. In the past decade, it has played host to many film festivals, and screened countless indie films from across the globe. More than just a place to watch movies, it has also evolved into a cultural and events space where artists, filmmakers, and audiences gather to engage with diverse communities, it said in its statement. "It breaks our hearts to make this decision," said Ms Karen Tan. "We've fought to keep The Projector alive through every challenge - from breathing new life into a disused cinema at Golden Mile Tower, to weathering the pandemic, to expanding to new spaces." She added that she is immensely grateful to everyone who has been part of The Projector's journey, including its team, collaborators, partners and loyal audiences. "The Projector may be closing, but we hope its spirit will live on in the conversations, ideas, and communities we've nurtured," she said. The Straits Times has contacted The Projector for more information.
Business Times
12 hours ago
- Business Times
From opening to final curtain call: A timeline of The Projector
[SINGAPORE] Art house cinema The Projector announced on Tuesday (Aug 19) that it would wind down operations immediately , citing industry challenges. Just this January, the indie picture house marked 10 years of business, having weathered the pandemic and the looming threat of a potential en-bloc sale of Golden Mile Tower, its original site. However, cost pressures, changing audience habits and falling cinema attendance have left it with 'no viable path forward', the indie cinema said in a media statement. The news follows the closure of several Cathay Cineplexes outlets, as the cinema chain's parent company mm2 Asia is considering shuttering the movie business entirely amid financial challenges. Known for its eclectic fare of movies, with screenings running the gamut from indie films to Marvel blockbusters, The Projector has gathered a cult following in Singapore's cinema scene since it first opened its doors to the public in 2015. The Business Times takes a look at its journey through the years. BT in your inbox Start and end each day with the latest news stories and analyses delivered straight to your inbox. Sign Up Sign Up 2014: Founders Karen Tan, Blaise Trigg-Smith, and Tan's sister Sharon – who stepped down in 2019 – conceived the idea of a cinema screening indie films in Golden Mile Tower on Beach Road. Karen, a 44-year-old former investment banker, had seen in the dusty halls of the old Golden Mile Tower cineplex a chance to recreate the voltaic energy of Shoreditch, London – a site of 'unexpected community' she had frequented while working in Britain. The vintage cinema opened its doors to the public with two halls that formerly belonged to Golden Theatre cinema – a picture house built in the 1970s known for screening adult films. 2017: The cinema expanded to include one additional hall. 2021: Projector X: Riverside, a pop-up cinema, launches at Riverside Point in the Clarke Quay area and operated till late 2022. Part of a series of planned pop-up cinemas, the outlet took over the space of an abandoned Chinese nightclub, transforming it into a 48-seater cinema and bar complete with stellar films in a neon-lit space, a bar with a 'siam diu' (Thai-themed disco) inspired menu and views of the Singapore River. Aug 19, 2022: Pop-up outlet Projector X: Picturehouse opens at The Cathay, taking over the space formerly occupied by Cathay Cineplexes, which closed at the Handy Road complex in June, 2022. June 2023: The indie cinema announces that it will open its second permanent branch at Cineleisure on Grange road in collaboration with Golden Village. The collaboration - titled Golden Village x The Projector - replaces Cathay Cineplexes, which exits the Cineleisure venue at the end of June. December 2023: Movie screenings commence under the collaboration, with the movie operators each running three theatres at the space formerly occupied by Cathay Cineplexes. Aug 7, 2024: Golden Mile Tower's collective sale committee applies to the Urban Redevelopment Authority (URA) for the complex to be redeveloped as a 46,253 sq m mixed-use development, hoping that an approved application would signal the property's redevelopment potential to prospective buyers. The proposal entails developing Golden Mile Tower into a 35-storey office and residential tower, a 32-storey office and hotel tower, and a five-storey retail podium. Dec 23, 2024: URA rejects the proposal and counter proposes two options. One option allows Golden Mile Tower to be entirely redeveloped but caps its gross floor area at the complex's existing 38,953.72 sq m, with a maximum building height of 145 m. The alternative is a redevelopment with a gross floor area of up to 48,871.2 sq m and a maximum height of 164 m, on condition that the cinema block is conserved. Golden Mile Tower currently comprises an 18-storey office tower on top of a six-storey retail and carpark podium which houses the cinema block, where The Projector is located, alongside another cinema, Carnival Cinemas. Jan 25, 2025: The Projector marks its tenth year of business. Apr 10, 2025: It stops daily screenings at Golden Mile Tower from May. Instead, it will focus on special events and curated experiences there, while screening movies daily at Cineleisure. Co-founder Karen Tan describes the move as a strategic pivot that will help the indie cinema plan for its future, as talks continue about the en-bloc sale of Golden Mile Tower. Aug 1, 2025: The Projector announces its exit from its tie-up with Golden Village Multiplex at Cineleisure mall on Grange Road. It says it will focus on its original Golden Mile space, a move described by founder Karen Tan as a 'return to (its) roots'. This comes after the latest en bloc sale exercise for Golden Mile Tower closed without a transaction. GV, which jointly managed the Cineleisure outlet with The Projector, announces it will fully manage operations of the space. Aug 3, 2025: The Projector has its final screening at Cineleisure. Aug 6, 2025: Operations resume at Golden Mile Tower. Aug 19, 2025: The Projector announces its closure with immediate effect and enter voluntary liquidation, citing industry challenges that make 'sustaining an independent model in Singapore especially challenging'.