Newgen recognised as a leader in IDC MarketScape reports for its intelligent CCM and automated document generation CCM
The Newgen AI-powered platform delivers highly personalised user journeys and real-time conversational support
Dubai, United Arab Emirates,February 2025 : Newgen Software, a global provider of AI-enabled digital transformation platform , has been recognised as a 'Leader' in two IDC MarketScape reports – IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (doc #US51359124, December 2024) and IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024 Vendor Assessment (doc #US52111324, December 2024).
Newgen's product is the NewgenONE OmniOMS platform , also known as customer communications management (CCM). The platform has enabled leading organisations to manage complex communications and operate smarter and faster. The IDC MarketScape for Automated Document Generation CCM noted, 'Newgen Generative AI capabilities empower users to easily create highly customised forms with a variety of components, including rich text areas, grids, image carousels, and navigational elements while also supporting custom CSS for branding and survey-based form building.' The report said, 'Newgen delivers highly personalised user journeys and real-time conversational support, leveraging advanced algorithms to understand individual preferences, generate forms, and derive language translations.'
The IDC MarketScape for Intelligent CCM noted, 'With a commitment to responsible AI, the Newgen AI-powered platform delivers highly personalised user journeys and real-time conversational support, leveraging advanced algorithms to understand individual preferences, generate forms, and derive language translations.'
'Modern customers expect timely, relevant, and accurate communication through their preferred channels. One flawed experience can undermine their loyalty. With NewgenONE OmniOMS, integrated with the power of GenAI, we empower our customers to design effective, customer-friendly, and relevant communication. We believe being recognised as a leader in the IDC MarketScape report further validates our commitment to driving continuous innovation and making a meaningful impact on customer success,' said Runki Goswami, Global Head of Marketing, Newgen Software.
According to the IDC MarketScape for Intelligent CCM, 'Midmarket or enterprise organisations that seek a robust and scalable solution with strong native AI features and intelligent forms for managing complex communication networks and journeys should consider Newgen.'
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
About Newgen Software:
Newgen is a leading provider of an AI-enabled unified digital transformation platform with native process automation, content services, and communication management capabilities. Globally, successful enterprises rely on Newgen's industry-recognised, low-code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud. From onboarding and service requests to lending and underwriting, and various other use cases across industries, Newgen unlocks simple with speed and agility.
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