Iraq advances digital transformation with the simplification of government procedures
A strategic shift in government services
The conference marked a major milestone in Iraq's administrative reforms, with the Council of Ministers approving the Strategic Management Guide for Services 2024. This guide, now circulated across all ministries and governorates, aims to modernize government services, streamline bureaucratic processes, and enhance efficiency.
During the opening session, Aqil Al-Khazaali, Advisor to the Prime Minister for Administrative Development Affairs and Head of the Procedures Simplification Committee, emphasized that public service is the foundation of the state's governance philosophy. He stressed the need for government employees to adopt a citizen-first approach in their work.
Ministry of Finance achieves 94% completion in service simplification
One of the highlights of the conference was the Ministry of Finance's presentation on its progress in streamlining services. The Government Procedures Simplification Team revealed that out of 38 identified government services, 36 have been fully optimized, achieving an impressive 94% completion rate.
Launch of the 'Service Platform' and digital transformation efforts
A key moment in the conference was the official launch of the 'Service Platform', a new digital initiative spearheaded by Deputy Prime Minister for Energy Affairs and Minister of Oil, Eng. Hayan Abdul-Ghani Al-Sawad. This platform is designed to facilitate easier access to government services, reduce paperwork, and accelerate Iraq's transition to e-governance.
Additionally, the conference featured specialized training sessions on 'Zero Paper' initiatives, highlighting the use of barcode technology and digital documentation to eliminate reliance on physical paperwork.
A vision for 2025: Full digital transformation
The Supreme Committee for Simplifying Government Procedures and Services also outlined its vision for 2025, focusing on achieving a comprehensive digital transformation across Iraq's public sector. This initiative aligns with the Iraqi government's broader strategy to modernize governance, improve transparency, and enhance service delivery for citizens.
By embracing digital innovation and administrative efficiency, Iraq is taking a crucial step toward a more transparent, responsive, and citizen-centric government.
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