Pendo releases AI agent performance measurement tool
Pendo, the world's first software experience management platform, today announced Pendo Agent Analytics, a first-of-its-kind solution that gives companies visibility into how AI agents are performing.
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Companies can leverage Pendo Agent Analytics in two powerful ways: To measure the performance of their digital workers like they would their employees and to measure adoption of their agentic software like they would their SaaS applications.
As agents join org charts and product roadmaps across the enterprise, companies require systems to understand how agents work and to optimise their performance. IT teams need confidence that agents will act in compliance and improve productivity, and R&D teams must ensure that agents drive business outcomes for customers. According to the Forrester report Agentic AI Agents Are A Rare Sighting: 'We need transparency, data security and protection, controls and guardrails, and advanced monitoring before we see broad adoption of agentic systems.'
Pendo Agent Analytics supports these functions with metrics and reports that track homegrown and third-party agent behaviour alongside usage of traditional software. With Pendo Agent Analytics, companies can answer questions like: 'Are people using my agents and how frequently?' What prompts are they using?' 'What do users do on my platform after an AI interaction?' And ultimately, 'Is this agent delivering value?'
Pendo Agent Analytics includes functionality that:
Tracks user behaviour across agents and traditional software to understand how workflows are changing;
Provides insight into what people do before and after they interact with an agent;
Analyses conversations with agents to determine prompt trends;
Highlights non-compliant behaviour;
Maps agent usage to task completion, helping companies measure the ROI of agentic AI; and
Ensures safety, trust, and governance at every step - so companies can innovate confidently, knowing they have enterprise-grade monitoring and controls in place.
'The shift to intelligent software is happening faster than we could ever imagine, and enterprises are faced with improving their SaaS applications, while accelerating agent and AI innovation,' said Todd Olson, CEO and co-founder of Pendo. 'I'm proud that we are supporting customers wherever they are on their transformation journey.'
Pendo announced the new offering during its inaugural Pendomonium X event in New York City, along with numerous product updates that help teams improve user onboarding, accelerate user success and cut support costs, increase upsell revenue, and drive team productivity.
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