Latest news with #Pendo
Finextra
10 hours ago
- Business
- Finextra
Pendo releases AI agent performance measurement tool
Pendo, the world's first software experience management platform, today announced Pendo Agent Analytics, a first-of-its-kind solution that gives companies visibility into how AI agents are performing. 0 Companies can leverage Pendo Agent Analytics in two powerful ways: To measure the performance of their digital workers like they would their employees and to measure adoption of their agentic software like they would their SaaS applications. As agents join org charts and product roadmaps across the enterprise, companies require systems to understand how agents work and to optimise their performance. IT teams need confidence that agents will act in compliance and improve productivity, and R&D teams must ensure that agents drive business outcomes for customers. According to the Forrester report Agentic AI Agents Are A Rare Sighting: 'We need transparency, data security and protection, controls and guardrails, and advanced monitoring before we see broad adoption of agentic systems.' Pendo Agent Analytics supports these functions with metrics and reports that track homegrown and third-party agent behaviour alongside usage of traditional software. With Pendo Agent Analytics, companies can answer questions like: 'Are people using my agents and how frequently?' What prompts are they using?' 'What do users do on my platform after an AI interaction?' And ultimately, 'Is this agent delivering value?' Pendo Agent Analytics includes functionality that: Tracks user behaviour across agents and traditional software to understand how workflows are changing; Provides insight into what people do before and after they interact with an agent; Analyses conversations with agents to determine prompt trends; Highlights non-compliant behaviour; Maps agent usage to task completion, helping companies measure the ROI of agentic AI; and Ensures safety, trust, and governance at every step - so companies can innovate confidently, knowing they have enterprise-grade monitoring and controls in place. 'The shift to intelligent software is happening faster than we could ever imagine, and enterprises are faced with improving their SaaS applications, while accelerating agent and AI innovation,' said Todd Olson, CEO and co-founder of Pendo. 'I'm proud that we are supporting customers wherever they are on their transformation journey.' Pendo announced the new offering during its inaugural Pendomonium X event in New York City, along with numerous product updates that help teams improve user onboarding, accelerate user success and cut support costs, increase upsell revenue, and drive team productivity.
Yahoo
16 hours ago
- Business
- Yahoo
Pendo Introduces First-of-its-Kind Solution to Measure AI Agent Performance
Groundbreaking analytics solution empowers companies to measure agents as they would their employees RALEIGH, N.C. and NEW YORK, June 17, 2025 /PRNewswire/ -- Pendo, the world's first software experience management platform, today announced Pendo Agent Analytics, a first-of-its-kind solution that gives companies visibility into how AI agents are performing. Companies can leverage Pendo Agent Analytics in two powerful ways: To measure the performance of their digital workers like they would their employees and to measure adoption of their agentic software like they would their SaaS applications. As agents join org charts and product roadmaps across the enterprise, companies require systems to understand how agents work and to optimize their performance. IT teams need confidence that agents will act in compliance and improve productivity, and R&D teams must ensure that agents drive business outcomes for customers. According to the Forrester report Agentic AI Agents Are A Rare Sighting: "We need transparency, data security and protection, controls and guardrails, and advanced monitoring before we see broad adoption of agentic systems." Pendo Agent Analytics supports these functions with metrics and reports that track homegrown and third-party agent behavior alongside usage of traditional software. With Pendo Agent Analytics, companies can answer questions like: "Are people using my agents and how frequently?" What prompts are they using?" "What do users do on my platform after an AI interaction?" And ultimately, "Is this agent delivering value?" Pendo Agent Analytics includes functionality that: Tracks user behavior across agents and traditional software to understand how workflows are changing; Provides insight into what people do before and after they interact with an agent; Analyzes conversations with agents to determine prompt trends; Highlights non-compliant behavior; Maps agent usage to task completion, helping companies measure the ROI of agentic AI; and Ensures safety, trust, and governance at every step – so companies can innovate confidently, knowing they have enterprise-grade monitoring and controls in place. "The shift to intelligent software is happening faster than we could ever imagine, and enterprises are faced with improving their SaaS applications, while accelerating agent and AI innovation," said Todd Olson, CEO and co-founder of Pendo. "I'm proud that we are supporting customers wherever they are on their transformation journey." Pendo announced the new offering during its inaugural Pendomonium X event in New York City, along with numerous product updates that help teams improve user onboarding, accelerate user success and cut support costs, increase upsell revenue, and drive team productivity. About Pendo:At Pendo, we're on a mission to improve the world's experience with software. Thousands of global companies use Pendo to provide better software experiences for 900 million people every month. Pendo improves business outcomes by enabling non-engineers to analyze, assess, and act on software issues. Our integrated Software Experience Management (SXM) platform manages the entire enterprise software asset: Customer- and employee-facing applications; desktop and mobile platforms; and SaaS, AI and Agentic software. Find out more at View original content: SOURCE Pendo
BBC News
05-05-2025
- Politics
- BBC News
Baby Samantha Pendo: Four Kenyan police officers charged over killing as others freed
Four Kenyan police officers have been charged with the murder of a six-month-old baby nearly eight years other officers who had originally also been accused alongside the four have had the charges against them dropped by the public prosecutor, sparking case relates to baby Samatha Pendo, who was fatally hit in 2017 as police were deployed to quell violence linked to post-election protests in the western city of Monday, the four officers who are still accused denied multiple charges including murder as a crime against humanity. They also pleaded not guilty to other charges of torture and rape committed against a number of human rights groups, including Amnesty International, say the charge sheet "omits senior officers who held overall command responsibility during the operations that saw the deaths, rape and injuries of no less than 60 Kenyans".They have also expressed concern over the prosecutors' office move to name the victims and witnesses which it said could expose them to harm and Pendo - as she became known - died after being hit on the head, which caused a national outrage and became a symbol of the police brutality during the 2017 public prosecutor at the time initiated a public the inquest found the police culpable, the prosecutor ordered further investigations into other cases resulting from the police none of the accused had until now entered a plea amid repeated delays in court, which sparked calls for justice and Pendo's mum, Lensa Achieng, has told the BBC that she is hopeful for justice and is pleased that "we have a case now".She said the journey had not been easy "but as the family of Baby Pendo at least we are going somewhere... they are taking a bold step to take the case to another level."It's just our prayer for us to find justice for our daughter so that whatever happened to us does not happen to another parent."Rights groups have continued to criticise the delays, blaming numerous attempts to defer or stall court say the charges were amended without the involvement of the investigating agency, the Independent Policing Oversight Authority (Ipoa). Ipoa has said it does not know the rationale used by the has been little movement since a new prosecutor took over in 2023, and this year the head of Amnesty Kenya, Irungu Houghton, told the BBC that there seemed to be "an unwillingness to try to prosecute this case".Amnesty and other rights groups are now calling on the judiciary to ensure the cases against the four officers are not reporting by Gladys Kigo You may also be interested in: Pressure mounts to probe Kenya police and army after BBC exposéBBC identifies security forces who shot Kenya anti-tax protestersBatons, tear gas, live fire - Kenyans face police brutalityWATCH: Inside the world of Kenya's 'killer cop' Go to for more news from the African us on Twitter @BBCAfrica, on Facebook at BBC Africa or on Instagram at bbcafrica
Reuters
05-05-2025
- Politics
- Reuters
Kenyan court charges four police officers over baby's death after 2017 elections
NAIROBI, May 5 (Reuters) - A Kenyan court on Monday charged four police officers with crimes against humanity over accusations of killing a baby during a crackdown on protests after a disputed election in 2017, according to court documents, media and rights groups. Charges against eight other officers were dropped due to what the prosecutor's office said was insufficient evidence, Citizen Television reported, in a move that was condemned by rights campaigners including Amnesty's Kenya chapter. The four officers pleaded not guilty to the charges, according to local media reports. Police in the East African nation frequently face accusations of brutality and extrajudicial killings from civilians and rights groups, but officers are rarely charged and almost never convicted. Six-month-old Samantha Pendo died in August 2017 in the western city of Kisumu after officers threw tear gas into her home, suffocating and beating her, according to her mother's testimony at the time, opens new tab. An inquest into the incident was opened in November that year. The prosecutor's office recommended that 12 officers be charged with the deaths of Pendo and 39 other protesters during countrywide protests challenging the outcome of the 2017 presidential vote. Thirty Kenyan rights groups, including Amnesty, condemned the prosecutor's decision to drop the charges against eight of the officers, saying it was done without the involvement of the Independent Policing Oversight Authority, which investigated the case.
Business Wire
22-04-2025
- Business
- Business Wire
Monarch Reports Strong Q1 2025 Momentum, Driven by Strategic Partnerships and Client Growth
FRANKLIN, Tenn.--(BUSINESS WIRE)-- Monarch, a provider of implementation and customer success services for leading financial service CRM and SaaS platforms, today announced a strong Q1 2025, building on two consecutive years of increased revenue, extended client relationships, and team expansion. The organization continues to deepen its impact across the private capital markets ecosystem with key partnerships and sustained customer growth. Monarch reports strong Q1 2025 momentum that was driven by Strategic Partnerships and Client Growth Share Monarch has doubled its client base and increased revenue by 120% over the past two years, reflecting a rise in demand for software implementation services, consulting, and managed administrative support for financial firms. Employee headcount also rose by 16% during the same period, reinforcing Monarch's capacity to scale alongside its growing client portfolio. 'Monarch's momentum is a direct reflection of our team's ability to deliver measurable impact through thoughtful collaboration and impactful implementation services delivery,' said Anthony Alexander, Vice President of Monarch. 'Our team's deep understanding of the unique business dynamics and challenges faced by private capital firms and their software providers enables us to jump in, accelerate time to value, and help firms adapt faster.' Key Q1 2025 Milestones: Expanded Pendo Partnership: Monarch renewed and expanded its partnership with Pendo through a new 12-month contract, which includes a referral agreement and an expanded scope of project work to support Pendo's accelerated growth. Deepened Intapp DealCloud Collaboration: Monarch began working directly with Intapp DealCloud's mid-market clients to support its platform's growth across all segments of the private capital markets. Strategic Team Growth: The firm added five new consultants to its team in Q1, including dedicated marketing and business development talent to support ongoing expansion efforts. 'Our mission has always been to help our clients go beyond implementation and unlock the full potential of their technology,' said Lee Farabaugh, President of Monarch. 'We've built a strong foundation by staying focused on what we do best – aligning software to the real-world workflows of private capital firms. As more firms look to scale and differentiate through technology, Monarch is ready to provide support with the experience and agility they will need to drive lasting operational impact.' About Monarch Monarch specializes in implementation, configuration, and consulting services for firms and SaaS providers in the private capital markets space. Through platform admin support and strategic, project-based consulting, the company helps firms seamlessly adopt and maximize ROI on their technology stack. Monarch also serves as a trusted delivery partner for scaling SaaS platforms, helping them grow without compromising service quality. For more information, visit and connect with us on LinkedIn.
