An $80 job goes awry as plumber allegedly worsens choked toilets
The company quoted "$80 or onwards" on WhatsApp.
But after making it worse, the plumber said it would cost $850.
Stomper JD, who had contacted the plumber, later found out the choke could've been easily cleared with some store-bought chemicals and hot water.
He has since filed a complaint with the Consumers Association of Singapore (Case).
The Stomper works at a wine bar in Dempsey.
"On July 14, our toilets got clogged and choked as some customer had tried to flush down paper towels," recounted JD.
"My boss was away so I didn't have the contact of the previous plumber he called to clear the choke and he told me to find a plumber online.
"So I did a Google search for one. I picked one from the sponsored ads and it brought me to a website called www.24hrsplumber.com.sg."
The website said the starting price for clearing chokes was $40.
"My boss had paid $80 for the previous plumber, so I contacted the number on the website via WhatsApp," said the Stomper.
The company messaged back that the charge for clearing a choke toilet was at least $80.
"Since $80 was what we paid before, I was like fine," explained JD.
"A youngish guy probably around 23 or 24 years of age showed up. He proceeded to flush both toilets, which revealed the choke as the water rose.
"He asked if this had happened before. I said yes and the previous plumber used some machine, which took him 30 to 40 minutes and it was fixed. He asked why not just call back the previous plumber and I said I didn't have his contact.
"So he proceeded to flush the toilets again, now causing the choked water to overflow from the bowl down to the toilet floors, making it a bigger problem.
"A few minutes into this, he told me the only way he could fix this was to hack the toilet pipes and remove them before running his machine in and then refixing the toilet by plastering it back. It sounded like reno works and not plumbing.
"I asked him how much that would be and he said it would cost about $850."
The Stomper rejected this and just paid the $30 transport fee to the plumber, who gave JD a receipt from a company called Ivory Plumbing.
"Let's not forget the guy basically came in and created a flood instead of doing anything to remedy the situation. I had to physically wring out all the overflowed water from the bowls," said the Stomper.
"Fast forward three days later, my boss was back from overseas. He bought two large bottles of chemical to clear choked drains from some industrial store, poured it down the toilets, poured down two kettles of hot water, used a plunger and 30 minutes later, the choke was gone."
This made JD angry with the plumber.
"I decided that I would write to them asking for an explanation. Hours later, still no reply," said the Stomper, who added that his number was later blocked.
"So I decided to head to Google and leave them a Google review and that was when I realise how this company scams people.
"First, when you find them through the sponsored ads, their website name does not openly reveal their actual company name. It's from the receipt that I found out and checking on that company name, you will realise that they have been rated 1½ stars."
On the website at www.24hrsplumber.com.sg, there is no mention of Ivory Plumbing.
In a Google search for Ivory Plumbing, Stomp found two warnings about the company in the Complaint Singapore Facebook group, one posted in October 2024 and the other in June 2025.
When contacted by Stomp, Case president Melvin Yong said Case has received five complaints regarding Ivory Plumbing this year.
"The complaints were generally about overcharging and the ineffective servicing of plumbing parts," added Mr Yong, who is also the MP for Radin Mas.
"Consumers are advised to obtain clear quotations before agreeing to any plumbing services, and to verify the credibility and track record of the service provider. Where possible, compare prices and reviews across different companies before making a decision."
The Stomper claimed Ivory Plumbing uses sponsored Google ads to circumvent their company name and ratings, leaving desperate people with plumbing issues to engage them unknowingly.
"This company needs to be stopped," he said.
"I'm very surprised that they have been able to stay in business for as long as they have."
Stomp has contacted Ivory Plumbing for more info.
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The website said choke repair cost "from $40". The company quoted "$80 or onwards" on WhatsApp. But after making it worse, the plumber said it would cost $850. Stomper JD, who had contacted the plumber, later found out the choke could've been easily cleared with some store-bought chemicals and hot water. He has since filed a complaint with the Consumers Association of Singapore (Case). The Stomper works at a wine bar in Dempsey. "On July 14, our toilets got clogged and choked as some customer had tried to flush down paper towels," recounted JD. "My boss was away so I didn't have the contact of the previous plumber he called to clear the choke and he told me to find a plumber online. "So I did a Google search for one. I picked one from the sponsored ads and it brought me to a website called The website said the starting price for clearing chokes was $40. "My boss had paid $80 for the previous plumber, so I contacted the number on the website via WhatsApp," said the Stomper. The company messaged back that the charge for clearing a choke toilet was at least $80. "Since $80 was what we paid before, I was like fine," explained JD. "A youngish guy probably around 23 or 24 years of age showed up. He proceeded to flush both toilets, which revealed the choke as the water rose. "He asked if this had happened before. I said yes and the previous plumber used some machine, which took him 30 to 40 minutes and it was fixed. He asked why not just call back the previous plumber and I said I didn't have his contact. "So he proceeded to flush the toilets again, now causing the choked water to overflow from the bowl down to the toilet floors, making it a bigger problem. "A few minutes into this, he told me the only way he could fix this was to hack the toilet pipes and remove them before running his machine in and then refixing the toilet by plastering it back. It sounded like reno works and not plumbing. "I asked him how much that would be and he said it would cost about $850." The Stomper rejected this and just paid the $30 transport fee to the plumber, who gave JD a receipt from a company called Ivory Plumbing. "Let's not forget the guy basically came in and created a flood instead of doing anything to remedy the situation. I had to physically wring out all the overflowed water from the bowls," said the Stomper. "Fast forward three days later, my boss was back from overseas. He bought two large bottles of chemical to clear choked drains from some industrial store, poured it down the toilets, poured down two kettles of hot water, used a plunger and 30 minutes later, the choke was gone." This made JD angry with the plumber. "I decided that I would write to them asking for an explanation. Hours later, still no reply," said the Stomper, who added that his number was later blocked. "So I decided to head to Google and leave them a Google review and that was when I realise how this company scams people. "First, when you find them through the sponsored ads, their website name does not openly reveal their actual company name. It's from the receipt that I found out and checking on that company name, you will realise that they have been rated 1½ stars." On the website at there is no mention of Ivory Plumbing. In a Google search for Ivory Plumbing, Stomp found two warnings about the company in the Complaint Singapore Facebook group, one posted in October 2024 and the other in June 2025. When contacted by Stomp, Case president Melvin Yong said Case has received five complaints regarding Ivory Plumbing this year. "The complaints were generally about overcharging and the ineffective servicing of plumbing parts," added Mr Yong, who is also the MP for Radin Mas. "Consumers are advised to obtain clear quotations before agreeing to any plumbing services, and to verify the credibility and track record of the service provider. Where possible, compare prices and reviews across different companies before making a decision." The Stomper claimed Ivory Plumbing uses sponsored Google ads to circumvent their company name and ratings, leaving desperate people with plumbing issues to engage them unknowingly. "This company needs to be stopped," he said. "I'm very surprised that they have been able to stay in business for as long as they have." Stomp has contacted Ivory Plumbing for more info.
