Urgent tumble dryer safety alert issued as owners told 'stop using immediately'
The Commission for Communications Regulations (ComReg) announced this week that a safety hazard has been identified with certain Haier / Candy / Hoover heat pump tumble dryers as they called on customers to stop using these appliances with immediate effect.
According to ComReg, the product presents a risk of fire due to manufacturing variations "as it is possible for an internal short circuit to occur during use, causing the product to ignite".
"Haier Smart Home UK & I Ltd ('Haier') are carrying out a service intervention to rectify the issue," said the Irish Market Surveillance Authority.
"If you are the owner of an affected product, stop using it immediately and contact Haier to arrange for a modification to take place."
ComReg listed 15 model numbers that are affected by the issue. The affected models are:
Model
Brand
Brand Product Number
HDBI H7A2TBEX-80
HAIER
31900541
HDB4 H7A2TBERX80
HAIER
31900550
CBTD H7A1TE-80/
CANDY
31900011
CTDB H7A1TBE-80/
CANDY
31900013
BCTD H7A1TBE-80
CANDY
31900526 BCTD H7A1TE-80
CANDY
31900529
BCTDH7A1TCEB-80
CANDY
31900537
BKTDH7A1TCEB-80
CANDY
31900538
HTDBWH7A1TCE-80/
HOOVER
31900010
HBTDWH7A1TCE-80/
HOOVER
31900012
BHTD H7A1TCE-80
HOOVER
31900528
BHTDH7A1TCEB-80
HOOVER
31900530
BATDH7A1TCEB-80
HOOVER
31900531
BATD H7A1TCE-80
HOOVER
31900536
BATD H7A1TCER-80
HOOVER
31900542
Haier have said that they will send a service engineer to the homes of customers who have an affected product to rectify the issue.
A spokesperson for Haier said: "We have recently identified a variability in our production of built-in tumble dryers that, on rare occasions, can generate an internal short circuit to occur. In certain circumstances and under certain conditions, this short circuiting may result in the machine igniting.
"We take consumer safety very seriously and want to reduce any product safety risks to a minimum. Therefore, we would like to carry out an in-home modification to rectify the issue. This would require a service engineer to attend your home, free of charge.
"If you own one of the affected models, we strongly advise that you do NOT use the appliance until the engineer has completed the modification."
Owners can check whether they have an affected product by checking their model number and serial number and following the instructions here.
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