Shravasti tops grievance redressal index for May
Lucknow: Shravasti district emerged top among districts in the resolution of public grievances in May.
The rankings released by the CM Dashboard and the Integrated Grievance Redressal System (IGRS) show that Shahjahanpur is second, followed by Amethi in the third position.
"Govt receives complaints through various platforms like IGRS, CM Helpline, at tehsil and DM offices, etc. With Chief Minister
Yogi Adityanath
personally monitoring the system, there was a marked decline in the number of unresolved complaints, as reflected in the May 2025 rankings," said a govt spokesperson.
Shravasti district magistrate Ajay Kumar Dwivedi said that a structured strategy was adopted in the district to ensure timely redressal of complaints.
Public hearings are conducted every day at 10 am, followed by continuous monitoring of the complaint redressal throughout the day. Pending cases are reviewed at 5 pm and cases where the complainant was dissatisfied with the resolution are assessed at 9 pm.
"With all officials treating grievance redressal as a priority, Shravasti consistently ranked among the top five districts in timely and high-quality grievance resolution," he said, adding that the district scored 137 out of 140 points in the May IGRS report, with a resolution rate of 97.86%.
Other top performers include Shahjahanpur in the second spot with a 95.71% resolution, Amethi third with 94.29%, Hamirpur fourth with 94.29%, and Ambedkar Nagar fifth with 89.29%.
"These districts not only resolved complaints within the stipulated time but also ensured high standards in solution quality. The sixth to tenth ranks were secured by Hathras, Azamgarh, Chandauli, Mainpuri and Siddharthnagar, respectively," the official added.
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