DEWA's virtual employee powered by ChatGPT handles two million inquiries in 2024
'In line with the UAE Strategy for Artificial Intelligence 2031, we employ the latest artificial intelligence technologies to support the digital transformation, develop government work in Dubai and increase productivity and efficiency. This streamlines procedures for customers and enhances their quality of life. We have an advanced and secure digital infrastructure, and a highly efficient technical environment, supported by advanced grids, data centres and smart systems. This contributes to consolidating Dubai's position as a world-leading digital city,' said Al Tayer.
Rammas ensures a safe and seamless digital experience. With its ability to learn, it offers 11 procedural services, including EasyPay and exclusive DEWA Store offers. Rammas also provides detailed information about 200 services and features, serving all stakeholders, including customers, developers, suppliers and partners.
DEWA became the world's first utility and first government organisation in the UAE to integrate generative AI into customer service operations. Rammas is available through DEWA's website, smart app, Facebook, Amazon's Alexa, Google Assistant, DEWA's service robots and WhatsApp Business at (04) 601 9999.
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