Data breach involving Cycle & Carriage Singapore customer details under probe
In response to queries, the Personal Data Protection Commission (PDPC) said it is aware of the data breach and investigations are ongoing.
C&C, in a note sent to affected customers on July 31, said it is still investigating the full scope of the breach. It is unclear how many customers were affected.
The note said: 'We were alerted on 14 July 2025 to the unauthorised access into our customer relationship management system, and the threat actor downloaded some customer information.
'Your information is within the affected data records.'
Information that was compromised can include customer names and contact information such as e-mail addresses, phone numbers, and mailing addresses, but not banking or credit card information, it added.
C&C also made a police report after it discovered the data breach.
The note said: 'Once we became aware of the incident, we took measures to prevent further unauthorised access to the system. A thorough investigation was carried out to establish the facts and it is still ongoing.'
It added that forensic investigators were activated to look into the possible causes of the hack, and it had informed the PDPC as well.
C&C advised affected customers to keep an eye out for phishing activities or suspicious requests for personal information following the incident.
Those who have enquiries or wish to report any suspicious activity can contact C&C customer care officers at 6471 9111 or via e-mail at customerassistancecentre@cyclecarriage.com.sg.
Anyone who needs more information on the protection of personal data can refer to the PDPC website.
The Straits Times has contacted C&C and the police for more information.
Source: The Straits Times © SPH Media Limited. Permission required for reproduction
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