Indian Railways passenger beaten up after complaining about caterer. Video goes viral
According to the Reddit post, the altercation followed the passenger's complaint on Railway Seva about being overcharged. The complainant's PNR and seat details were allegedly shared with IRCTC, which then informed the contractor. The contractor reportedly sent men to confront the passenger.The 19-second footage shows a sleeper coach where several men, including some in catering uniforms, surround a passenger as he is assaulted. Other travellers are seen watching the incident happen without intervening.Take a look at the viral Reddit post here:
Watch the viral video here: An X user who shared the video alleged the incident took place on Somnath Jabalpur Express (Train No. 11463) and criticised the current grievance redressal system: 'Sharing passenger details with the very people the complaint is against makes no sense. Complaints should be verified by a third party and refunds processed directly without putting passengers at risk.'Another user pointed out a systemic flaw: 'You can't make the customer deal with the contractor directly. IRCTC avoids accountability while contractors behave like thugs.'Several others recounted similar experiences, alleging they were pressured to withdraw complaints or falsely confirm issue resolution.See the comments here:At the time of writing this article, Indian Railways has not issued an official statement on the matter. This story will be updated as more details emerge.- EndsMust Watch
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