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Railway Clerk Caught On Phone While Passengers Wait In Long Queue: ‘Terminate Such People'
Railway Clerk Caught On Phone While Passengers Wait In Long Queue: ‘Terminate Such People'

News18

time19 hours ago

  • News18

Railway Clerk Caught On Phone While Passengers Wait In Long Queue: ‘Terminate Such People'

Last Updated: Video shows a ticket staff member sitting comfortably and talking on his phone, ignoring a long line of passengers waiting to buy tickets. A video from Karnataka's Yadgir Railway Station is drawing widespread attention online. It captures a ticket clerk casually ignoring a long queue of passengers while talking on his phone. Despite the growing crowd, the staffer remains seated, appearing indifferent and disengaged from his duties. The scene has sparked frustration not only among commuters but also across social media, with users slamming the clerk's unprofessional behaviour. Following the backlash, the RailSeva team responded, stating that action has been taken against the employee. According to the video, one frustrated passenger finally raises his voice at the ticket clerk, who calmly tells him to wait for a minute. However, the passenger, clearly irritated, points out that he's been hearing the same excuse for the past 15 minutes while the clerk continues to ignore the line. Others in the queue also appear visibly upset. It's only after sensing the growing anger from the crowd that the staff member finally ends his phone call and begins issuing tickets. The video posted on X came with the caption, 'Rude Yadgir Railway Ticket Clerk Ignores Passengers, Busy on Call While Crowd Shouts for Help, No Apology, No Courtesy. Immediate Dismissal Demanded. What kind of action will be taken against him? See his arrogance, please update about the action." Soon after the video started circulating on the internet, RailwaySeva replied to the video, 'This complaint is already registered in RailMadad and concerned officials are looking into it." Reacting to the post, a user wrote, 'Please terminate such people on the spot without any explanation. He has no respect or discipline for the work he is doing." Another shared, 'Very bad attitude and behaviour during business hours. Outside, more than 10 people are in the queue, but this gentleman is having fun over the phone." 'There are better people who are unemployed and willing to work hard," a comment read. An individual stated, 'Kannadigas must protest at the station master's office and get him removed." One more added, 'This is done to create panic at the counter when the train arrives. These people take this opportunity to loot Rs 10- 20 from each passenger. I have witnessed this many times at many places. Now, even with this video proof, nothing will happen to this guy." As of now, it is still unclear whether the railway staff has removed the man from his position or not. First Published: Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.

Indian Railways passenger beaten up after complaining about caterer. Video goes viral
Indian Railways passenger beaten up after complaining about caterer. Video goes viral

India Today

time18-07-2025

  • India Today

Indian Railways passenger beaten up after complaining about caterer. Video goes viral

A disturbing video of a passenger being assaulted onboard a train for allegedly complaining about a caterer overcharging him has gone viral on social clip, first posted on Reddit's 'r/indianrailways' community, has since resurfaced across X and Instagram, triggering widespread post was titled: 'Passenger complained to RailSeva about the caterer overcharging. RailSeva takes the PNR and seat number, passes them to IRCTC, which informs the contractor, who then sends his men to beat the passenger.'advertisement According to the Reddit post, the altercation followed the passenger's complaint on Railway Seva about being overcharged. The complainant's PNR and seat details were allegedly shared with IRCTC, which then informed the contractor. The contractor reportedly sent men to confront the 19-second footage shows a sleeper coach where several men, including some in catering uniforms, surround a passenger as he is assaulted. Other travellers are seen watching the incident happen without a look at the viral Reddit post here: Watch the viral video here: An X user who shared the video alleged the incident took place on Somnath Jabalpur Express (Train No. 11463) and criticised the current grievance redressal system: 'Sharing passenger details with the very people the complaint is against makes no sense. Complaints should be verified by a third party and refunds processed directly without putting passengers at risk.'Another user pointed out a systemic flaw: 'You can't make the customer deal with the contractor directly. IRCTC avoids accountability while contractors behave like thugs.'Several others recounted similar experiences, alleging they were pressured to withdraw complaints or falsely confirm issue the comments here:At the time of writing this article, Indian Railways has not issued an official statement on the matter. This story will be updated as more details emerge.- EndsMust Watch

How Indian Railways puts its communication strategy on track: ICS 2025
How Indian Railways puts its communication strategy on track: ICS 2025

Time of India

time15-05-2025

  • Business
  • Time of India

How Indian Railways puts its communication strategy on track: ICS 2025

HighlightsDilip Kumar, Executive Director of Information and Publicity at the Railway Board, emphasized the evolution of Indian Railways' communication methods from rudimentary systems to advanced digital platforms, enhancing passenger information and internal coordination. The Indian Railways has implemented interactive services like the RailSeva portal and the 139 helpline, which address thousands of daily passenger suggestions and complaints, showcasing the organization's commitment to responsiveness and transparency. During a discussion on crisis management, Kumar highlighted the importance of immediate medical assistance through the 139 helpline and advocated for transparent communication, especially during emergencies to maintain public trust. At the inaugural address of the India Communication Summit'25, Dilip Kumar, executive director, information and publicity, Railway Board provided a comprehensive overview of the organisation's multifaceted communication strategies, emphasising its crucial role in serving millions of passengers across the nation every day. Kumar underscored the unique challenges faced by communication teams, often seen as an "ignored section" until a crisis emerges, highlighting their pivotal role in managing diverse issues stemming from operational glitches to social media storms. Kumar illuminated the sheer scale of Indian Railways, managing over 2.5 million passengers, a massive workforce and a vast network of trains. He traced the evolution of railway communication from rudimentary bell systems and flag signals in the 1850s to the sophisticated digital platforms and real-time information systems in use today. "From the very beginning, communication has been an integral part of railway operations," stated Kumar, emphasising the dual focus on informing passengers and coordinating internal activities. He detailed the transition to modern methods, including digital display boards, active engagement on social media platforms like X (formerly Twitter), YouTube, and Instagram, and the use of SMS alerts for critical updates like train cancellations and delays. A key highlight of Kumar's address was the emphasis on interactive passenger services like the RailSeva portal and the 139 helpline. These platforms receive and address thousands of daily suggestions and complaints, demonstrating the railway's commitment to responsiveness. "Even while traveling, if you encounter a problem or have a suggestion, 139 is a crucial resource," Kumar asserted, noting significant investments and dedicated teams working round-the-clock to resolve passenger issues. Kumar elaborated on the implementation of advanced tracking systems like the Freight Operations Information System (FOIS) and the Coaching Operations Information System (COIS), which empower passengers with real-time information about train locations and schedules. This data is shared not only with internal agencies like IRCTC but also with private partners, ensuring widespread access to crucial travel details. The commitment to transparency was a recurring theme in Kumar's presentation. He highlighted the process of analysing passenger feedback, with senior officials, including the Railway Minister. "Indian Railways is working in a transparent manner, and we are trying to make our communication system such that it gives on-time information to everybody, ensuring passengers do not suffer due to poor information management," Kumar affirmed. In a significant move towards inclusivity, Indian Railways now provides information in all regional languages through its 139 helpline, ensuring accessibility for passengers from diverse linguistic backgrounds, he added. During a subsequent fireside chat with Devesh Gupta, content lead, product and community at Kumar addressed the critical aspect of crisis management. He emphasised the importance of immediate first aid response by trained staff for medical emergencies and the swift deployment of medical assistance through the 139 helpline. He also stressed the principle of transparency and fact-based communication during crises, advocating for acknowledging issues and focusing on improvement. Responding to a question about the impact of social media, Kumar acknowledged its power in both disseminating information about new services and managing public perception during crises. He reiterated the railway's commitment to providing timely and accurate information across all available channels. Concluding the session, Kumar offered a key takeaway for communication leaders from other sectors: the paramount importance of consistent, transparent and accessible communication in building trust and serving stakeholders effectively without trying to sweep things under the carpet.

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