Autogate system for foreign visitors partially restored at main entry points
The Malaysian Border Control and Protection Agency (MCBA) said the partial recovery is the result of continuous efforts by the technical teams from both MCBA and the Immigration Department.
The disruption had led to congestion and long queues at several key locations, including Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) Complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor.
In a statement, the agency said that although the system has started functioning, full recovery has yet to be achieved.
The agency said repair and system stabilisation work is still underway to ensure operations can return to full capacity.
"The situation at all affected major entry points, including KLIA Terminals 1 and 2, as well as the CIQ complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB), remains under control.
"Mitigation measures such as the activation of manual counters and the deployment of additional personnel will continue to ensure a smooth and orderly flow of foreign visitors.
"MCBA remains committed to restoring the system to ensure that daily immigration operations at the nation's main entry points remain safe and well-managed, and appreciates the patience and cooperation of all parties during this period."
The agency had earlier said that preliminary investigations indicate that the issue affecting the autogates stemmed from a data integration failure, which slowed down the cross-verification process in the Malaysian Immigration Integrated System (MyIMMS).
As a result of the technical glitch, the autogate system for foreign visitors was non-operational.
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