Zulekha Healthcare Group Adopt Salesforce for Digital Growth
Home » Smart Sectors » Healthcare » Zulekha Healthcare Group Adopts Salesforce for Digital Growth
UAE-based Zulekha Healthcare Group has announced its decision to adopt Salesforce Health Cloud and Marketing Cloud to support its digital transformation strategy.
The group operates two multidisciplinary hospitals in Dubai and Sharjah, along with two medical centres and five pharmacies. It offers specialized treatments across more than 30 medical disciplines.
Founded in 1964, Zulekha Healthcare Group is now one of the largest private healthcare networks in the UAE. It employs over 2,500 professionals, including 300+ qualified doctors, 600+ nurses, and a dedicated paramedical team. The group's two hospitals house 285 beds and offer both inpatient and outpatient services. It also manages a smart medical fitness centre that provides visa-related health services such as medical assessments, vaccinations, occupational health cards, and embassy fitness certifications.
The healthcare group confirmed that it selected Salesforce to help consolidate patient interactions across multiple channels. This includes in-person visits, messaging platforms, phone calls, and email. As reported, the unified CRM system will offer a complete 360-degree view of each patient.
Zulekha Healthcare Group stated that the new platform will: Improve operational efficiency and reduce missed appointments
Strengthen patient relationships and boost retention
Marketing Cloud will enable the group to deliver more personalized and scalable communication campaigns.
Taher Shams, Managing Director at Zulekha Healthcare Group, said the initiative aligns with their mission to improve healthcare accessibility through innovation. He added that by reducing no-shows, the organization aims to enhance patient adherence and overall health outcomes.
The integration of Salesforce with the group's existing ERP and EMR systems will also support its expansion plans. This step will help Zulekha Healthcare Group leverage cloud capabilities and AI-driven solutions to optimize care delivery.
Amit Khanna, SVP & GM, Salesforce Health, commented that the collaboration will allow for deeper patient insights and more customized care. He emphasized the role of AI in improving engagement and healthcare experiences.
Zulekha Healthcare Group's latest move highlights its ongoing efforts to scale operations while enhancing the quality of care across the UAE.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Zawya
an hour ago
- Zawya
Hong Kong-based Gaw Capital plans to step up Middle East investments
HONG KONG - Gaw Capital plans to bolster investments in the Middle East, its top executive said, as the Hong Kong-based multi-asset investment manager looks to tap into the post-COVID boom in the region's real estate and other industrial sectors. Christina Gaw, Gaw's managing principal and global head of capital markets, said the firm is looking at real estate and other businesses in the United Arab Emirates and Saudi Arabia as their population has a large demand for real assets. Gaw acquired a residential building in Abu Dhabi in May for more than $150 million, and signed a pact in November with Expo City Dubai and Lingang Group to explore creating the Expo Life Science Park in Dubai. The firm, which had $34.4 billion of assets under management as of the end of 2024, expects to close another deal in the region in the second half of the year, said Gaw, whose two elder brothers founded the company in 2005. Gaw's interest in the Middle East comes against the backdrop of a post-pandemic property boom there, fuelled by business demand and foreign investment. "(The Middle East) is very wealthy, what can you bring to them? It's the expertise ... they want to attract talents and different businesses," Gaw said in a May 29 interview. "And we have tenants and business who want to expand there, so we act as a bridge ... to provide them funding and local connections." The firm plans to set up a separate vehicle to build an investment track record in the Middle East first before using its main funds in the future. Gaw, whose main focus has been Greater China and in recent years in Japan and Australia, is also raising a $2 billion fund for private equity and private credit opportunities in Asia Pacific. The fund is receiving interest from Middle Eastern and Asian investors, as well as in North America, who are looking to diversify amid changing geopolitics. "Currently the U.S. has many uncertainties. Investors who have been overweighting the U.S. and have done well for many years now may say, 'I need a little level play'," Gaw said. "Asia, on the other hand, has underperformed in the past five years, creating relative value, and people feel they need a repositioning and add some positions in Asia." Besides the Middle East, Gaw this year also made investments including more than $1 billion in the Tokyu Plaza Ginza mall in Tokyo with a joint venture partner, and a 45% stake in Agility Asset Advisers, a real estate manager in Japan. In its home market, Gaw said that the firm was focusing on a private credit business linked to upper-middle class residential projects, and was in talks with developers with liquidity needs as well as banks that are selling their non-performing loans. (Reporting by Clare Jim; Editing by Christian Schmollinger)
Zawya
an hour ago
- Zawya
JAGGAER accelerates its Agentic AI vision with appointment of first Chief Digital & AI Officer
Dubai, United Arab Emirates: JAGGAER, a global leader in source-to-pay and supplier collaboration, is delighted to announce the appointment of Gopinath 'GP' Polavarapu to Chief Digital and AI Officer (CDAO). GP will now only guide but accelerate AI strategy delivering JAGGAER's objective to embed intelligence for a hyper-automated, conversational, and collaborative platform that enhances human decision-making and accelerates business outcomes. In the new role as CDAO, GP will contribute to JAGGAER's end-to-end AI roadmap, encompassing Agentic AI for Jaggaer One Platform and internal employee productivity while building AI capacity with talent acquisition, an AI Center of Excellence, and a hub for AI thought leadership. GP brings with him a wealth of experience in enterprise AI solutions, most recently as the Chief Solutions Officer at and will collaborate with the Chief Product Officer, Jon Lawrence, and Chief Strategic Officer, Pascal d'Arc, to lead the JAGGAER AI transformation initiative. With a passion for technology and innovation, GP also enjoys mentoring emerging AI talent and has a deep commitment to driving transformative business change through the power of artificial intelligence. 'I'm honored to join JAGGAER's exceptional team as Chief Digital and AI Officer,' said Gopinath Polavarapu, Chief Digital and AI Officer at JAGGAER. 'By embedding fine-tuned LLMs, AI Agents and Agentic workflows into the JAGGAER One platform, we will automate spend analysis, contract intelligence, and invoice processing, transforming data into real-time autonomous actions and process automation for spend management. I look forward to working with JAGGAER, our leadership team, and our customers to reinforce JAGGAER's position as the premier vertical AI spend management provider, delivering unmatched efficiency, compliance, and cost savings.' 'While JAGGAER has been leading with AI offerings in the procurement market for years, the addition of GP as our Chief Digital & AI Officer will foster even faster innovation through generational technological transformation. Each member of JAGGAER's leadership team was selected for their unique background and talent to contribute to customer success, and GP is no exception in this regard. The last five years will certainly not be the same as the next five years, and we welcome fresh perspectives to steward us through our next phase of growth with Agentic AI.' said Yancey Spruill, Interim JAGGAER CEO and Operating Managing Director at Vista Equity Partners. About JAGGAER: Procurement's intelligent source-to-pay and supplier collaboration platform JAGGAER is a global leader in enterprise procurement and supplier collaboration, and the catalyst for enhancing human decision-making to accelerate business outcomes. We help organizations to manage and automate complex processes while enabling their highly resilient, accountable, and integrated supplier base. Backed by 30 years of expertise, our proven AI-powered industry-specific solutions, services, and partnerships form JAGGAER One, serving direct and indirect, upstream, and downstream, in settings demanding an intelligent and comprehensive source-to-pay solution. Our 1,200 global employees are obsessed with helping customers create value, transform their businesses, and accelerate their journey to Autonomous Commerce. For more information, visit
Zawya
an hour ago
- Zawya
NMDC LTS concludes acquisition of 70% equity stake in Emdad
Successful deal reflects favorable market outlook for the energy sector in the MENA region Abu Dhabi, UAE: NMDC Group announced that NMDC LTS, a wholly owned subsidiary of the Group, completed the acquisition of a 70% stake of the share capital and voting rights in Emdad, an integrated service provider specializing in the oil and gas, utilities, and industrial sectors. The transaction was financed through debt and equity. This strategic acquisition enables NMDC Group to expand into the OPEX segment of recurring revenues in the oilfield services, further diversifying its portfolio and strengthening its competitive advantage. In parallel, this acquisition will provide NMDC Group with a broader range of services and additional avenues for revenue growth, with Emdad's offering spanning over an array of different services, including well intervention, waste management, shutdown/ turnaround, coil tubing, valves, among other services. Emdad reported revenues in excess of AED600 million in 2024 and its equity stood at AED217 million. Eng. Yasser Zaghloul, CEO of NMDC Group, commented: "We are happy to complete this landmark acquisition which marks the beginning of an exciting new chapter for both organizations. Emdad stands out as an industry leader with robust capabilities and deep sector expertise. By combining its strengths with NMDC's scale and commitment to innovation, we now have a powerful platform to unlock long-term value. With diversification at its core, this integration enhances our ability to deliver broader service offerings, create greater value, and drive sustainable growth for our clients, partners, and stakeholders across the dynamic energy landscape.' Mohammed Juma Al Bawardi, CEO of Emdad, commented: 'This milestone transaction underscores the sophistication and attractiveness of the UAE's energy sector as well as the trust that NMDC has in Emdad's position as a leading service provider in the market. We are confident that through this compelling partnership, where we are now plugged into the wider NMDC platform, we will be able to chart an exciting new journey of growth. Ultimately, this collaboration will unlock deeper value for our customers and help us to achieve our shared goals for sustainable success.' The update is another further step in NMDC's strategy to drive value creation, strengthen its regional presence, and support revenue growth. It marks a leap in NMDC Group's broader expansion and diversification goals, paving the way for future innovation and leadership in the energy sector. Advisory roles:
