Cuepacs urges civil servants to use inclusive, people-friendly communication
Its president, Datuk Dr Adnan Mat, said the language used should be "people-friendly," easy to understand, and able to deliver clear messages to all segments of society.
Adnan made the call following a statement by Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar today, who urged civil servants to avoid using "Putrajaya language" when conveying government policies to the public.
"Civil servants are not merely policy implementers, but also the main facilitators between the government and the people.
"In this era of Malaysia Madani, effective communication is central to delivering inclusive and people-oriented services.
"Therefore, the language used should not be overly technical, bureaucratic, or exclusive to the point of causing confusion, ignorance, or a sense of detachment among the people towards the government's efforts," he said in a statement.
He added that every word spoken by civil servants must resonate with the public and reflect the realities of their daily lives, emphasising that the language used should unite the government's aspirations with the people's needs.
Adnan also stressed that training and the cultivation of effective communication skills should be strengthened so that every civil servant can become an effective facilitator in explaining policies, resolving complaints, and strengthening public trust in the civil service.
Earlier today, Shamsul Azri said civil servants must stop using overly complex language that leads to communication failures with the public.
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