Dubai taxi drivers honoured for professional conduct
This step comes as part of the Authority's efforts to encourage drivers to enhance corporate reputation and motivate them to deliver outstanding customer service.
The gesture also echoes appreciation for their conduct and efforts, whether related to cleanliness or courteous behaviour towards customers, which is viewed as a source of motivation and a role model for all RTA drivers.
Providing further details, Ahmed Bahrozyan, CEO of RTA's Public Transport Agency, said: 'The recognition covered 2,172 drivers in 2024 and up to the first half of this year.
The initiative has fostered a spirit of healthy competition among drivers and operating companies to achieve the highest standards of service quality and excellence.
It has also contributed to enhancing customer satisfaction and improving the commuting experience.
As a result, it has helped elevate the overall quality of life across the emirate by providing a safer, more comfortable travel experience and promoting greater traffic safety and awareness.'
Bahrozyan praised the strong sense of competition among drivers in upholding exemplary standards and commended their collective efforts, which have contributed to a record growth of the public transport sector.
Fulfilling these goals reflects RTA's commitment to delivering reliable and efficient mobility solutions that meet the increasing demand for mass transit across the emirate.
The honoured drivers expressed their appreciation and delight at the thoughtful gesture, which reflects RTA's care for drivers and reinforces the shared commitment to sustaining customer happiness while upholding RTA's regulations and traffic laws.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Khaleej Times
3 hours ago
- Khaleej Times
Dubai: Smart Nol card top-ups see 20% rise as less commuters rely on ticket machines
Dubai's Roads and Transport Authority (RTA) announced a 20 per cent increase in nol card top-up transactions through digital channels during the first half of 2025, compared to the same period in 2024. This reflects ongoing efforts to advance digital transformation in public transport services and enhance customer satisfaction. The authority explained that the improvements included the provision of digital machines for ticket sales and top-ups, public awareness initiatives encouraging the use of digital channels such as the website and mobile payment applications, in addition to raising the minimum top-up amount for nol cards through machines and ticket sales offices. Statistics showed a 28 per cent decrease in the total number of top-up transactions via ticket vending machines, while digital transactions via these machines increased by 20 per cent. Meanwhile, cash transactions at ticket sales offices declined by 37 per cent, and digital transactions by six per cent, resulting in an overall 26 per cent drop in transactions at ticket offices. The RTA affirmed that this shift contributed to shorter queues and lower operating costs related to cash handling, along with an 80 per cent decrease in vending machine malfunctions due to fewer cash-based transactions.
Arabian Business
8 hours ago
- Arabian Business
Dubai's RTA revolutionises driver training with AI-powered smart monitoring
Dubai's Roads and Transport Authority (RTA) has unveiled a cutting-edge Smart Monitoring System that leverages AI-powered cameras installed in driving school vehicles to monitor instructors and trainees in real-time. Operated via the Licensing Intelligent Operations Centre and inspectors' smart tablets, the new platform has reduced inspection times from 20 minutes to just one minute, while simultaneously boosting detected violations by fivefold. This dual triumph of speed and vigilance positions the system as a comprehensive tool for elevating training standards and enforcing safety protocols. View this post on Instagram A post shared by هيئة الطرق والمواصلات، دبي (@rta_dubai) In just seven months, the system has recorded 1,734,790 training sessions involving 245,764 trainees, a staggering 14‑fold increase over last year's figures. This meteoric rise underscores RTA's steadfast push toward its vision of becoming a world leader in seamless and sustainable mobility, and its commitment to digital transformation in monitoring practices. Smart surveillance Each driving‑school vehicle is outfitted with smart cameras powered by machine learning and computer vision. These tools automatically flag infractions such as: Use of a mobile phone by an instructor or a trainee Absence of a seatbelt Driving outside permitted training zones Failure to wear the prescribed uniform or maintain a professional appearance Distractions such as eating, drinking, or dozing off behind the wheel According to the RTA, this level of oversight ensures that every lesson adheres to the highest safety and professional standards. Educating the driver The Smart Monitoring System signals a profound shift in how field monitoring is conceptualised. More than an enforcement tool, it fosters a structured, professional training environment that aligns with Dubai's strategic vision for digital transformation and institutional innovation. RTA plans to roll out even more advanced features later this year, including predictive analytics and tight integration of instructor performance with licensing and permit systems. These upgrades promise to deepen the system's capabilities and create a more cohesive, data‑driven regulatory framework.
What's On
9 hours ago
- What's On
Dubai road closures: what you need to know
From major highway expansions to inner city detours, Dubai road closures are in full effect as the city pushes forward with an ambitious wave of transport upgrades. Whether it's for the Etihad Rail, metro expansions, or neighbourhood access improvements, the goal is to ease congestion and future-proof the city, but in the meantime, drivers should brace for diversions, delays, and detours. Here's a breakdown of all the key roadworks happening right now, and what you need to know to stay ahead of the traffic. Al Barsha: Key Road Closures on Umm Suqeim Street If you regularly pass through Al Barsha South, expect delays. The RTA has closed the entry and exit points from Umm Suqeim Street as part of the ongoing Umm Suqeim Street Development Project, which is now over 70% complete. Until further notice, motorists will need to use alternative routes, including Street 31 (next to the ENOC Petrol Station), Dubai Science Complex Exit, Al Hadaeq Street, and Hessa Street. There's no official reopening date yet, so plan accordingly and follow diversion signs. This is all part of a larger Dhs332 million upgrade to the Umm Suqeim Al Qudra corridor, a 16km stretch from Jumeirah Street to Emirates Road. Once complete, it'll include six upgraded intersections, four new bridges, and a major 800m tunnel with four lanes in each direction. Dubai Harbour: New Diversions in Place Drivers heading to Dubai Harbour via King Salman bin Abdul Aziz Al Saud Street will face a temporary detour, with traffic now redirected through Al Marsa Street, Al Khayay Street, and Al Naseem Street. The reroute is part of ongoing bridge construction works in the area, aiming to ease congestion around the popular waterfront destination. Follow the signs, avoid peak hours where possible, and stay tuned for updates as the project progresses. In efforts to enhance the quality of life for residents and citizens of Dubai and to strengthen the road infrastructure network, #RTA, in partnership with Shamal Holding, has announced plans to construct direct entry/exit points for Dubai Harbour. The project also encompasses the… — RTA (@rta_dubai) June 30, 2024 Sharjah: Mleiha Road Closure for Etihad Rail Works Construction on the UAE-wide Etihad Rail project is moving full steam ahead and in Sharjah, that means temporary disruptions. Mleiha Road and connecting roads near University Bridge and Sharjah Ring Road will be closed for two months, with works expected to continue until August 30, 2025. Motorists should plan ahead and expect detours in the area as the emirate pushes forward on this transformative transport link. Once operational in 2026, Etihad Rail is expected to ease congestion across the UAE, especially for regular commuters between Sharjah and Dubai. Mirdif: Road Closures Near City Centre for Metro Works As part of the Dubai Metro Blue Line construction, set to launch by September 9, 2029, new road closures are in effect in Mirdif. The roundabout intersection between 5th and 8th Street, near City Centre Mirdif, is now closed. Vehicles will be diverted from 5th to 8th Street (and vice versa) toward Algeria Street. Mall goers should follow signage for alternative access to parking. Delays are expected, so allow extra travel time. Dubai Academic City: Street Closure in Front of German International School Another Metro related road diversion is underway in Dubai Academic City. 63 Street, directly in front of the German International School, is closed in both directions. Alternative entry and exit points have been arranged for school access, so parents and staff are advised to follow marked routes and allow extra time for school runs. Emirates Road: Major Dhs750 Million Expansion Announced A massive upgrade is coming to Emirates Road, with the Ministry of Energy and Infrastructure announcing a Dhs750 million development set to begin in September 2025. Spanning a 25km stretch between Al Badee Interchange in Sharjah and Umm Al Quwain, the project will expand the road from three to five lanes in each direction, boosting capacity to 9,000 vehicles per hour, a 65% increase. Interchange 7 will also undergo a full revamp with six new directional bridges and collector roads on both sides, together handling up to 13,200 vehicles per hour. The two-year construction project is expected to cut travel times by up to 45%for commuters between Ras Al Khaimah, Umm Al Quwain, Sharjah, and Dubai. This upgrade is part of the UAE's wider commitment to building a future-ready, sustainable transport network to support the country's growing population and economy. Dubai-Wide: RTA and Dubai Holding Launch Dhs6 Billion Megaproject A major new Dhs6 billion initiative by the RTA and Dubai Holding will overhaul traffic in multiple congested areas across Dubai. In Phase 1, expect upgrades in Dubai Islands, Jumeirah Village Triangle, Palm Gateway, Al Furjan, Jumeirah Park, Arjan, Majan, and Liwan. Phase 2 will focus on Nad Al Hamar, Villanova, and Serena, while Phase 3 will bring bridge and road upgrades to Jumeirah Village Circle, Business Bay, Dubai Production City, Palm Jumeirah, and International City. The project aims to slash traffic delays by 30% to 70%. New Access Points for Four Dubai Communities RTA has announced improved entry and exit points for Nadd Hessa, Al Awir 1, Al Barsha South, and Wadi Al Safa 3. The project will ease congestion along Sheikh Mohammed bin Zayed Road, Emirates Road, Sheikh Zayed bin Hamdan Al Nahyan Street, and Hessa Street, cutting travel time by up to 80% and increasing capacity by up to 80%. Trade Centre Roundabout: Five New Bridges Coming Due for completion in December 2026, five new bridges spanning 5,000 metres will link key arteries: Sheikh Khalifa bin Zayed Street, Sheikh Rashid Street, 2nd December Street, Zabeel Palace Street, and Al Mustaqbal Street. The goal: dramatically improve connectivity and flow around the busy Trade Centre zone. Hessa Street: Dhs689 Million Upgrade Underway Hessa Street is being widened from two to four lanes in each direction, with a new two-lane bridge connecting it directly to Al Khail Road. Four major intersections will also be upgraded, significantly reducing congestion for the area's 640,000 projected residents by 2030. Expected completion: Q4 2025. Sheikh Zayed Road: Merging Distances Extended Improvements between Umm Al Sheif Street and Al Manara Street (Abu Dhabi-bound) include extended merging zones and an added lane to ease flow. Other tweaks include modifications near Shangri-La Hotel and increased capacity near Al Marabi Street. Images: Archive
