Update on Renfrewshire Council's antisocial behaviour app
Evidence could be used to strengthen investigations but the council has stressed it is not a replacement for the agencies that are available to tackle the problem.
A report to next Tuesday's communities and housing policy board provided an update on the initiative and explained how it is likely to be used.
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It said: 'The ASB App is a digital method of reporting and recording antisocial behaviour in real time and offers an additional means of reporting, particularly outwith office hours.
'This is not a standalone tool but is intended to complement existing resources and appropriate evidence can be used to strengthen investigations nor is it a replacement for agencies that are available to witness and tackle antisocial behaviour in the communities; e.g. Police Scotland, community safety wardens, noise enforcement officers.
'Housing services, following the initial pilot, can now offer use of the antisocial behaviour app (the ASB app) to our tenants across Renfrewshire.
'Cases are assessed on an individual basis with strict criteria applied for use of the app.
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'Housing officers will consider whether there are ongoing issues that have been slow to resolve, whether the layout of the building would restrict the number of potential witnesses and if neighbours are unwilling to offer corroboration, for a variety of reasons.'
Each of the area housing teams has a trained 'super-user' who will support council officers using the app.
Guidance has been issued on criteria, managing expectations and handling audio and visual images.
The report added: 'As the local housing area teams are now using the ASB app at an operational level, the council's website has been updated to reflect this, thus ensuring we are being transparent and using the system overtly.
'A demonstration of the ASB app for elected members will be conducted … on September 8.'
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