Latest news with #AIHub
Yahoo
2 days ago
- Business
- Yahoo
CMS AI Implementer Skyward Launches SkyAI Hub, Pioneering Government-Ready Agentic AI to Boost Federal Efficiency
WASHINGTON, May 29, 2025 (GLOBE NEWSWIRE) -- Skyward, a leader in AI infrastructure for the public sector, today announced the launch of its SkyAI Hub, a first-of-its-kind ecosystem of intelligent agents designed to transform government operations. In partnership with the Centers for Medicare & Medicaid Services (CMS), Skyward is deploying AI agents that are delivering significant operational cost savings across critical federal services. The SkyAI Hub provides federal agencies with secure, modular, and audit-ready AI Control Center and Agents that automate complex workflows, reduce manual workload, and improve service delivery at scale. Through its pilot integration with CMS, Skyward's AI assistants have demonstrated a reduction in administrative processing time by over 70%, directly translating into millions of dollars in cost savings and enhanced efficiency. 'This partnership marks a pivotal step toward modernizing public service through AI,' said Dmitry Yun, CEO of Skyward. 'The Skyward AI Hub is not just about automation—it's about rethinking how the government works for the people by deploying intelligent systems that are fast, compliant, and cost-effective.' SkyAI agents are purpose-built to meet federal compliance and security standards while offering seamless integration with existing government systems. The marketplace offers a growing catalog of AI modules covering procurement, claims processing, research and data analytics, fraud detection, compliance auditing, and real-time customer support. 'We're proving that ethical, scalable AI can solve real administrative pain points and generate tangible value for taxpayers not only at CMS but across the Federal government,' added Vitaly Baklikov, CTO of SkywardFounded in 2013, Skyward is a Maryland-based digital services company and trusted federal partner specializing in AI/ML, Agile DevSecOps, Data Science, and Customer Experience. As an 8(a) small business and proud member of the Digital Services Coalition, Skyward is committed to delivering secure, scalable, and user-centered technology solutions that serve the American people. For over a decade, Skyward has worked shoulder-to-shoulder with U.S. federal agencies to modernize mission-critical systems and improve public service delivery. Our clients include the Centers for Medicare & Medicaid Services (CMS), the U.S. Small Business Administration, Department of Transportation and the Department of Homeland Security.. With a deep focus on outcomes, transparency, and agility, Skyward is redefining how the government leverages next-generation technology to operate smarter, faster, and more cost-effectively. Contact:-Ksenia Kapoor PR Lead kkapoor@ This is a paid post and is provided by Skyward. The statements, views, and opinions expressed in this content are solely those of the content provider and do not necessarily reflect the views of this media platform or its publisher. We do not endorse, verify, or guarantee the accuracy, completeness, or reliability of any information presented. This content is for informational purposes only and should not be considered financial, investment, or business advice. All investments carry inherent risks, including the potential loss of capital. Readers are strongly encouraged to conduct their own due diligence and consult with a qualified financial advisor before making any investment decisions. Neither the media platform nor the publisher shall be held responsible for any inaccuracies, misrepresentations, or financial losses resulting from the use or reliance on the information in this press release. Speculate only with funds you can afford to lose. In the event of any legal claims or concerns regarding this article, we accept no liability or responsibility. Legal Disclaimer: This media platform provides the content of this article on an "as-is" basis, without warranties or representations of any kind, express or implied. We assume no responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained herein. Any complaints, copyright issues, or inquiries regarding this article should be directed to the content provider listed above. Photos accompanying this announcement are available at:
Martechvibe
20-05-2025
- Business
- Martechvibe
IntelePeer Introduces Next Generation Agentic AI
IntelePeer's next-generation agentic AI builds on the company's full-stack platform and proprietary voice network, linking AI systems with live agents. IntelePeer has introduced next-generation agentic AI capabilities that can be delivered from the IntelePeer AI Hub. With conversational capabilities, IntelePeer's new release of its AI Hub lets users build, test and implement agentic AI solutions, reducing time-to-market and simplifying deployment with an enterprise-grade voice AI solution. IntelePeer's next-generation agentic AI is capable of completing complex tasks and achieving self-serve rates of 90%+ with no to minimal human intervention. Coupled with IntelePeer's next-generation voice capabilities and SmartAnalytics, the AI Hub sets a new standard for how organisations can deploy voice-enabled agentic AI at scale. 'The incorporation of next-generation agentic AI into our AI Hub marks a major step forward for how IntelePeer delivers engaging and life-like conversational AI agents to our customers,' said Frank Fawzi, IntelePeer CEO. 'As the market seeks solutions that go beyond basic informational requests and limited FAQs, the AI Hub addresses the growing demand for robust, flexible conversational AI agents that deliver tangible business outcomes and reduce operational costs while improving customer satisfaction. 'When creating this improved version of agentic AI, our team took a holistic approach to ensure we stand apart from the fragmented solutions on the market today with integrated voice capabilities and end-to-end analytics that other providers can't deliver on.' ALSO READ: Twilio Segment Expands Integration with AWS IntelePeer's next-generation agentic AI builds on the company's full-stack platform and proprietary voice network, linking AI systems with live agents. When used alongside IntelePeer's SmartAnalytics solution, it provides visibility into customer interactions, helping businesses identify issues, streamline communication, and enhance overall performance. IntelePeer's conversational AI Hub handles complex customer queries with minimal human involvement. It uses advanced workflows and policy guardrails to engage callers and resolve issues efficiently. New features include improved context handling and AI-driven task management with decision logic. 'IntelePeer's AI Hub is raising the bar with its ability to rapidly deploy agentic AI solutions that are both scalable and deeply integrated. The addition of autonomous task management and SmartAnalytics provides brands with the tools to understand, optimise, and continually refine customer interactions—delivering real, and real-time, business value,' said Ian Jacobs, Vice President and Lead Analyst, Opus Research. 'IntelePeer has a rich legacy of innovation and our commitment to harness the latest AI technologies ensures that we're delivering outcomes-based solutions that deliver immediate and measurable ROI for our customers.' ALSO READ: 3 Customer Trends For Application Owners The Martechvibe team works with a staff of in-house writers and industry experts. View More Agentic AIAI Hubconversational AIIntelePeerSmartAnalyticsVoice AI Locala's omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers plan, activate, and measure campaigns that are personalised to the local consumer. It specialises in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies. VISIT WEBSITE Blue Prism is a global software provider, offering ROM 2, an intelligent automation implementation methodology that empowers teams to scale their digital workflow. One of its use cases is sales and marketing solutions, which is powered by artificial intelligence (AI) and machine learning (ML) algorithms. VISIT WEBSITE Pega is a combined business process management and robotic process automation (RPA) platform that comes with workforce analytics features. It offers a wide variety of tools such as Pega Email Bot to automate repetitive tasks with personalised customer replies at scale. VISIT WEBSITE EdgeVerve, a subsidiary of India-based IT company Infosys Technologies, offers RPA software for major enterprise companies. Its AssistEdge Robotic Process Automation provides machine learning and AI tools called Infosys Nia. Its AssistEdge RPA enables global marketing and distribution companies to automate 970+ manual tasks at scale. VISIT WEBSITE Clevertap is a comprehensive platform that allows global marketers to get unified customer data analytics and omnichannel engagement in one place. VISIT WEBSITE UseResponse is a fully customisable customer support and feedback software, helping companies to better understand the needs of their customers. It provides the capabilities of multichannel ticketing, live chat with messengers aggregator, chatbot, feedback community portal, and knowledge base. VISIT WEBSITE Survicate is a drag-and-drop, multichannel survey builder, helping brands effortlessly collect and analyse customer feedback. It offers 23+ one-click, native integrations, enabling advertisers and marketers to create follow-up campaigns based on real-time customer feedback. VISIT WEBSITE SAP Sales Cloud comes with end-to-end solutions and offers AI-fueled insights for understanding customers' preferences. It helps build customer profiles at scale. It also empowers users to automatically manage contact information, which streamlines clients' journeys. VISIT WEBSITE Freshsales by Freshworks is an AI-powered software that streamlines the sales cycle by automating mundane tasks and personalising customer engagement. It generates quality leads and nurtures relationships by understanding visitor intent in real-time. VISIT WEBSITE Developed for midsize enterprises and large organisations, Creatio offers end-to-end CRM software solutions, allowing users to manage sales, marketing, and services all in one place. For marketing professionals, it provides Marketing Creatio, an omnichannel marketing platform to orchestrate customer journeys and accelerate lead-to-revenue. VISIT WEBSITE Salesforce is a global technology provider, offering low code/no-code, AI-powered capabilities. Marketers and advertisers can harness its technologies for multiple use cases like B2B strategies, cross-channel personalisation, real-time analytics, and more. VISIT WEBSITE SAS offers embedded CDP capabilities, letting marketers unify customer data, understand digital activity and enable analytically driven, real-time activation. It comes with data activation facility that enables marketers to pull only the data they want, further reducing data migration costs. VISIT WEBSITE Blueshift is a scalable CDP platform that offers AI-driven capabilities for clubbing real-time events with related data from various sources. It streamlines these insights into unified customer profiles, enabling marketers to automatically personalise their targeting goals. VISIT WEBSITE Wotnot is a genAI-powered , no-code chatbot platform, helping the sales and marketing team to engage with visitors on their website via personalised conversations, catering to their lead-generation goals. It offers platform-based solutions, such as AI Studio, a GPT chatbot builder, and an analytics dashboard. VISIT WEBSITE Aisera is a generative AI platform provider that offers AI Copilot, AiseraGPT, and AiseraLLM for various domains. With Aisera, enterprises can accelerate the development of their LLMs or purchase ready-to-use generative AI solutions with pre-trained LLMs using customer data to reduce hallucinations. VISIT WEBSITE Deliotte offers Ncyte, an all-in-one analytics solution. Utilising patented algorithms, proprietary data models and predictive analytics, Ncyte delivers actionable insights for various marketing functions. With Nycte, data and marketing teams can pre-define events such as attributed campaign performance to evaluate their efforts with live notifications. VISIT WEBSITE CleverTap is a customer engagement and retention platform that offers the functionality to integrate app analytics and marketing. Powered by TesseractDB, a purpose-built database for engagement & retention, it combines the features of audience analytics, omnichannel engagement, and product A/B testing for marketing functions. VISIT WEBSITE Oracle Advertising and Customer Experience (CX), lets advertisers personalise their campaigns. Its flagship product, Oracle Moat, a comprehensive analytics and measurement platform, provides a suite of solutions across marketing and ad intelligence. Moat helps reach prospective customers, capture consumer attention, and measure the outcomes to unlock business potential. VISIT WEBSITE Meta Ads is a social media advertising platform leveraging the user base from Facebook, Instagram and Whatsapp to deliver personalised ads at scale. It offers Meta Business Suite and Meta Business Manager for managing and tracking ad performance. Utilising its AI-powered tools, advertisers can partially or fully automate with complete control over their ads. VISIT WEBSITE WebEngage is an end-to-end customer data platform, helping brands to strategise their customer engagement and retention functions. It supports third-party integration for use cases including customer segmentation, omnichannel engagement, and survey & feedback. VISIT WEBSITE ServiceNow features Robotic Process Automation Hub (RPA Hub), a scalable genAI-powered platform for orchestrating and managing a robotic workforce to execute various business processes. Its workflow automation enables tasks like lead management and campaign execution and supports integration with popular marketing tools to streamline processes. VISIT WEBSITE Tealium is a comprehesive customer data platform helping brands orchestrate and manage their data activation from a marketing standpoint. Its AudienceStream CDP functionality enables marketers to create custom campaigns via 1300+ integration options for several use cases. VISIT WEBSITE Qualaroo is a saas-based online survey creator offering Qualaroo Nudge, a proprietary technology for uploading custom properties for airtight targeting. It enables marketers to 'nudge' when user clicks on a page element, helping them to target visitors on their real-time activity. VISIT WEBSITE Zendesk is a Danish-American company that offers software-as-a-service products with the capabilities of omnichannel integrations. Its omnichannel messaging platform enables sales and marketing teams to easily track and consolidate customer tickets from various sources, ensuring enhanced customer experiences. VISIT WEBSITE WebEngage is an all-in-one marketing platform that integrates omnichannel engagement with live analytics features. It offers AI/ML-driven product recommendations engine that enables marketers to boost conversion for all channels, including the web and mobile apps. VISIT WEBSITE Sprinklr is a comprehensive enterprise software company offering omnichannel support capabilities for all customer-focused marketing functions. It provides no-code, easy-to-build API integrations to access real-time customer data from multiple sources — such as CRM, CDP and ecommerce platforms. VISIT WEBSITE SAP provides omnichannel marketing capabilities through its flagship product: SAP Emarsys. By accessing its purpose-built reports, teams can determine the effectiveness of their marketing campaigns, segments, and channels in achieving sales goals. Its B2B account engagement features let brands deliver predictable and personalised marketing-led B2B insights at scale. VISIT WEBSITE MoEngage is a global AI-driven marketing platform that enables brands to orchestrate omnichannel campaigns from a single intuitive interface. Utilising MoEngage's User Path Analysis capabilities, marketing teams can target customers across 10+ channels, depending on their purchase behaviour. VISIT WEBSITE Intuit Mailchimp is an AI-powered omnichannel platform that offers email and marketing automation functions. With its customised pre-built audience segments, marketers can scale their campaigns based on individual contacts' demographic information and shopping behaviour. VISIT WEBSITE Hubspot is a cloud-based, scalable customer platform that offers various marketing automation solutions with omnichannel support capabilities. It enables marketers to create omnichannel campaigns to connect and interact with customers across multiple channels in real-time. VISIT WEBSITE Bloomreach is an all-inclusive marketing automation platform that comes with omnichannel orchestration supports for various use cases, such as marketing campaign personalisation, and headless CMS commerce platform experience. VISIT WEBSITE Agillic specialises in offering global brands a comprehensive Omnichannel Marketing Automation Platform that enables them to create personalised marketing campaigns. Its multichannel marketing capabilities support multiple integrations, such as Playable and Sleeknote for lead generation, Zapier for automating routine processes, among others. VISIT WEBSITE Adobe Experience Cloud features Adobe Campaign, enabling marketers to synchronise their customer data from various channels for omnichannel marketing. By leveraging its omnichannel integration with Adobe Journey Optimiser, brands can build multi-step journeys, campaigns, and personalised real-time moments that follow their customers across channels. VISIT WEBSITE ActiveCampaign is an intelligent multichannel marketing automation platform that enables marketers to seamlessly connect campaigns across the channels that matter most to them. It helps enterprises streamline personalised marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. VISIT WEBSITE UiPath offers a comprehensive AI-powered robotic automation platform, enabling marketers to streamline recurring functions, such as lead automation and customer engagement. Utilising its capabilities, marketers can personalise and automate customer interactions, depending on their needs and preferences. VISIT WEBSITE SAP is a composable marketing automation technology provider, offering SAP Intelligent RPA solutions to automate repetitive, rules-based business processes, including marketing and sales. Using its tech stack, marketers can automatically extract product data from manufacturers' websites, update online inventory and import website and email sales. VISIT WEBSITE Microsoft offers Power Automate, a low-code and AI-powered RPA software that helps marketers streamline tasks like lead management, email campaigns, social media management, data analysis, content publishing, and customer feedback. Leveraging its capabilities, businesses can automate repetitive tasks, such as lead capture and email marketing workflows. VISIT WEBSITE IBM offers AI-powered Robotic Process Automation capabilities for CRM and marketing functions. It enables users to automate workflows with integrated OCR and intelligent chatbots, distribute work across multiple bots without human interventions and manage emails via low-code authoring tools. VISIT WEBSITE Hyland offers an AI-powered comprehensive robotic automation software suite, enabling marketers' teams to automate their campaigns. Its Natural Language Processing (NLP) technology allows businesses to automate repetitive marketing functions, such as execution of targeted and personalised strategies in near real-time. VISIT WEBSITE Datamatics is an intelligent automation platform, offering TruBot RPA designer, a low-code bot design tool for marketing teams to create customised bots quickly. It provides 500 pre-built components, enabling low-code design and rapid deployment capabilities with drag-and-drop options. VISIT WEBSITE Automation Anywhere offers Automation Success Platform powered by Vertex AI, enabling enterprises to develop a cloud-based digital workforce at scale. Leveraging its bots, ML, and AI technologies, marketers can automate their marketing and sales processes. One of its popular offerings is Automation Co-Pilot, a genAI-powered assistant that empowers businesses to create and summarise content. VISIT WEBSITE Appian is a global technology provider, delivering end-to-end process automation with RPA, AI, IDP and API integrations. Utilising the readily available APIs of this low-code platform, teams can create a series of connected digital business applications including customer management and marketing. VISIT WEBSITE Powered by Zoho Corporation, Zoho Analytics enables marketers to track all critical metrics in a single platform to enhance marketing outcomes. The company offers 75 pre-built data visualisation reports and dashboards on marketing performance for collaborative analysis. With its AI-powered assistant, marketers can generate automated insights, predict future trends, and configure smart alerts. VISIT WEBSITE Semrush is an online visibility management and content marketing SaaS platform, offering marketing analytics tools to global businesses. Its open-source analytical tools include Market Explorer and Traffic Analytics for understanding market trends and website traffic respectively. VISIT WEBSITE Nielsen is a global audience insights, data and analytics solution provider, helping marketers measure what people listen to and watch. It offers a comprehensive, AI-powered Nielsen Marketing Cloud platform with sub-products such as Audience Segments, Scarborough, and Advanced Audiences to understand audiences for different targeting initiatives. VISIT WEBSITE MoEngage is a full-stack marketing automation platform, offering consumer insights and analytics solutions for marketers to understand customer LTV. With MoEngage Analytics, they can measure user engagement, spot behavioural patterns, and act on retention to prevent app uninstalls. VISIT WEBSITE Microsoft Clarity is a behavioural analysis tool that helps marketers understand user interaction with their website. It supports features like Session recordings, Heatmaps, and ML insights in real time. Processing more than a petabyte of data from over 100 million users per month, Clarity accommodates limitless traffic for various marketing measurements at scale. VISIT WEBSITE Powered by AI-led insights, Merkle offers scalable marketing analytics and CX technology solutions, helping brands to optimise their campaigns. Some of its flagship solutions are Measurement & Media analytics, Consumer & Experience insights, and Product & Market intelligence. VISIT WEBSITE Hubspot offers marketing analytics and dashboard software, enabling businesses to make data-backed decisions for use cases, such as revenue generation, site analytics and detailed reporting. Leveraging the capabilities of its multi-touch revenue attribution model, marketers can monitor real-time website traffic via unique tracking codes. VISIT WEBSITE Google Analytics is an open-source analytics tool by Google, enabling marketing teams within organisations to better understand their customers via valuable insights. Consequently, businesses can use those insights to take action, such as website improvement and tailored audience list creation. VISIT WEBSITE Adverity is an integrated data analytics platform, enabling marketers to automate their customer's data integration and visualisation functions. It offers 600+ pre-built data connectors to popular marketing platforms, social media networks, SEO tools, and marketing automation solutions. The platform also provides pre-build dashboards to generate tailored reports. VISIT WEBSITE Adobe Experience Cloud offers Adobe Analytics and Adobe Target within its analytics tools solutions, enabling marketers to execute in-depth analysis of their customer data. Adobe Analytics allows the sales and marketing teams to mix, match, and analyse data from any digital point in the customer journey. VISIT WEBSITE Ahrefs features a suite of analytics tools under its Ahref Enterprise offering. It offers API and Looker Studio connectors, enabling marketing teams to elevate their SEO strategy with enterprise-grade and insights. Some of the criteria for its API endpoints include Backlinks, Organic & Paid Traffic, SERPs, Website health score and more. VISIT WEBSITE StackAdapt is a multi-channel programmatic advertising platform, enabling digital marketers to customise their strategy. It offers open and flexible DSP (Digital Signal Processing) capabilities for executing tailored ad campaigns. Furthermore, its ad previewer lets marketing teams preview video, display and native ads on desktop or mobile across 500+ publishers, covering 23 verticals. VISIT WEBSITE Rakuten is a global affiliate ad technology company, enabling advertisers to optimise their marketing strategies with data-driven insights. It offers AI-powered forecasting and benchmarking capabilities and dynamic multi-touch commissioning tools, allowing advertisers to customise their campaigns. It also supports first-party data collection integrations for both B2B and B2C marketers. VISIT WEBSITE Nielsen offers Nielsen Ad Intel, a cross-platform advertising intelligence platform with actionable insights to identify prospects, analyse brand strategies and learn from past advertising campaigns. It offers various advertising intelligence features such as ad spend monitoring, competitive benchmarking, global competitive insights and expert data harmonisation. VISIT WEBSITE Magnite is an independent sell-side advertising technology provider, enabling publishers to monetise their content across all screens and formats. It offers Magnite Streaming, a singular supply-side platform that merges technology from the Magnite CTV and SpotX platforms. Utilising this functionality, marketers can identify their potential audiences to restructure their targeting strategies. VISIT WEBSITE IBM offers a comprehensive suite of Watson Advertising to agencies and marketers. With Watson Advertising's AI-powered assistant, advertisers can customise their advertisements, based on real-time ad results. It also supports functionalities of cookieless advertising, ad fraud management and brand safety measurements. VISIT WEBSITE Google features a comprehensive list of AI-powered Ad tools under its Google Ads offering. Some of its popular tools include Keywords Planner, Ads Editor, Reach Planner, Ads Mobile App, Insights Finder, Ads API, and Recommendations Page. Additionally, it offers Google AdMob to help businesses plan their in-app revenue generation strategy. VISIT WEBSITE Criteo is an all-in-one connected commerce media platform, enabling marketers and agencies to scale their digital and physical assets. Leveraging the capabilities of its AI-powered technology, brands can develop strategies for intent-based product recommendations, multi-prolonged accessibility, contextual advertising, and more. VISIT WEBSITE Basis Tecnologies (formerly known as Centro), is a programmatic advertising platform, offering ad management tools for search, social and site direct via a single interface. Its flagship products are Basis Assistant and Basis Automate+. Basis Assistant is a Chrome extension, connecting 20+ platforms and tools, and Basis Automate+ is a digital advertising automation tool for simplifying campaign process. VISIT WEBSITE AppsFlyer is a mobile attribution company, helping mobile advertisers to identify their ad network. It offers a measurement suite, giving app marketers full visibility into their customer journeys while preserving their privacy. Utilising its AI-powered Creative Optimisation platform, marketers can formulate their creative strategy. VISIT WEBSITE Adtriba is a cross-channel digital marketing management platform based on data-driven attribution modelling. Its solutions include Adtriba Triangulation, enabling advertisers to witness the integration of diverse measurement methods, such as Marketing Mix Modelling (MMM), Multi-Touch Attribution (MTA) and Incrementality Testing. VISIT WEBSITE Adobe Experience Cloud offers connected advertising solutions with its natively integrated Adobe Advertising platform. Its consultancy-based reporting options come with AI-powered optimisation features, helping advertisers analyse their ad performance via 200+ measurement metrics. Utilising its connected TV (CTV) and search, social, and commerce tools, marketers can optimise their customer acquisition strategy. VISIT WEBSITE specialises in Conversational AI, generating autonomous conversations that appear human-like. These conversations form the foundation of brand engagement. Their AI-powered, no-code Dynamic Automation Platform manages around two billion conversations from a multitude of channels in numerous languages. VISIT WEBSITE Sprinklr offers a comprehensive suite of 250+ AI-intent bot templates for various industry verticals to accelerate bot development. Its specialised AI and compliant rule engine enables marketers to modify and automate their promotional campaigns for better engagement via suggestion-based personalised bots. VISIT WEBSITE Meta's new class of generative AI features and creative tools allow users to create and share custom stickers or update the visual style of their photos with a simple text prompt. They can also chat with 28 different AIs and get unique perspectives on topics like travel, games and food. VISIT WEBSITE is a UI-based platform that allows marketers to create a chatbot quickly and deploy it easily on multiple channels. Leveraging the capabilities of its conversational builder, enterprises can build the Dialogflow using dialogue messages. Some of its popular offerings include XO: Experience Optimisation and GALE(Beta). VISIT WEBSITE IBM watsonx Assistant is an interactive virtual agent that utilises natural language and AI, enabling users to set it up on their app and website. It offers fast and accurate responses to customers, enhancing their overall experience and satisfaction with its adaptive learning capabilities. VISIT WEBSITE Haptik helps enterprises manage their customer lifecycle with generative AI-powered conversational solutions to boost marketing and sales. It offers Contakt and Interakt to enhance overall CX, where Interakt enables marketers to send hyper-targeted and personalised campaigns to drive customers to take action on WhatsApp. VISIT WEBSITE Dialogflow is an all-in-one platform for developing chatbots, voice bots, and virtual agents using natural language understanding and Google AI. It helps marketing teams create conversational agents that can handle common customer requests and issues, such as FAQs, and order status at scale. VISIT WEBSITE Dialpad is a fully integrated unified conversation intelligence platform that utilises ongoing ML(Machine Learning) algorithms and does not require coding to configure a chatbot. It offers real-time insights and tips, helping marketing teams customise their approach for every customer. VISIT WEBSITE is a low code-no code, enterprise-grade generative AI platform offering readily available LLMs for CX transformations. Its omnichannel reporting and analytics suite for marketing enables organisations to streamline their customer journeys. VISIT WEBSITE is a global conversational AI technology provider optimised for operational efficiency at scale. It offers self-learning AI capabilities that emphasise Natural Language Understanding (NLU) along with intent suggestions. VISIT WEBSITE Avaamo is an all-in-one conversational AI platform for enterprises offering a suite of industry-specific skills developed to automate and resolve common use cases. It offers Outreach, which enables marketers to educate and engage with customers across existing touchpoints through proactive and personalised communication. VISIT WEBSITE Amazon Lex offers fully managed conversational AI interfaces with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. It enables sales and marketing teams to automate user tasks in their applications like the CRM and across any digital channel. VISIT WEBSITE Zendesk is an AI-powered customer feedback software provider, offering customer satisfaction (CSAT) software to businesses across multiple industries. Its marketplace offers 1600+ apps and integrations, enabling marketers to create a complete customer feedback system. VISIT WEBSITE UserVoice provides product feedback management software for SaaS businesses. Its UserVoice Validation tool delivers actionable user insights to inform roadmap strategy. From testing ideas to ensuring satisfaction with released features, it helps research and marketing teams gather quick user feedback throughout the entire product lifecycle. VISIT WEBSITE Twilio provides integrated Mindful Feedback functionality within its Flex offering, enabling marketers to automatically take action based on real-time customer feedback. It automatically collects customer feedback after Flex interactions by capturing feedback over post-call voice IVR, outbound voice IVR, conversational SMS, Web SMS, email, and web surveys. VISIT WEBSITE Trustpilot offers ML and AI-powered feedback management tools, helping marketers build trust and loyalty through customer reviews. Its AI-driven Review Insights tool enables marketers to identify growth areas from negative feedback, whereas its Image Generator tool lets them enhance social media engagement. VISIT WEBSITE Survey Monkey is a global online survey and forms tech stack provider, offering AI-fueled market research solutions to businesses. Its enterprise feedback management program provides 250+ templates with the capabilities of customisation, allowing organisations to build tailored survey forms. VISIT WEBSITE Sprinklr is a unified customer experience platform (CXM), offering AI-powered feedback management capabilities with its flagship product: Sprinklr Surveys. It integrates solicited customer feedback with unified-CXM data, enabling brands to derive meaningful, actionable insights. Utilising its genAI-powered survey builder, marketers can create conversational surveys to streamline their NPS strategies. VISIT WEBSITE Salesforce is a comprehensive customer-oriented technology provider offering a feedback management suite. Salesforce's survey responses help marketers create personalised surveys based on their existing customers' data. Some of the supported applications of its feedback management platform are genAI-powered survey form development and sentiment-insights-based survey collections. VISIT WEBSITE QuestionPro is an online feedback software provider, offering ready-made survey templates to businesses across 40+ countries. Leveraging the capabilities of its customer satisfaction templates, advertisers and marketers can create and gather tailored questions. VISIT WEBSITE Qualtrics is an all-in-one customer experience solution provider, offering website & app feedback tools for organisations to collect customer feedback efficiently. Its digital experience analytics capabilities combined with DXA integrations, bring together verbal and behavioural data for in-depth analysis of user feedback. VISIT WEBSITE HubSpot is a one-stop marketing platform, providing customer feedback software under its Service Hub offerings. Its pre-built APIs include net promote score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys, allowing marketers to strengthen their customer loyalty strategy. VISIT WEBSITE Medallia is a comprehensive platform, enabling marketers to capture feedback from all customer touch points. Some of its popular feedback management software capabilities include Sense360 for analysing consumer spending, Medallia Video to automatically extract meaningful insights from customer's feedbacks and Agile Research for creating branded surveys in real-time. VISIT WEBSITE Zeotap lets brands integrate, unify, segment and orchestrate customer data, fostering a cookieless future. It offers a 'Non-Customer Entity Data' feature that helps marketers to integrate both customer and non-customer entity data. VISIT WEBSITE Twilio provides, Twilio Segment, an AI-powered CDP, enabling marketers to streamline their personalised customer engagement journeys. It brings together clean, consented customer data for real-time insights with 450+ pre-built connectors. VISIT WEBSITE Syntasa provides data-ready CDP capabilities, equipping marketers with essential tools to prepare their customer data. It offers real-time sentiment analytics capabilities, helping enterprises derive behavioural insights from unified user profiles to foster hyper-personalised experiences. VISIT WEBSITE SAP is a company-wide customer data management platform, helping marketers improve engagement, conversion, and retention. It offers a genAI-powered data model, enabling enterprises to unify their B2B and B2C customers' profiles to reach their personalisation goals. VISIT WEBSITE Oracle is a global database management company, providing CDP solutions, under its flagship product: Oracle Unity. Its AI-powered models enable marketers to create hyper-personsalised campaigns with predictive insights by streamlining real-time customer data from heterogeneous sources. VISIT WEBSITE Growthloop is a composable CDP platform, allowing marketing and sales team to action their data at scale. It offers GrowthLoop Audience Builder, enabling marketers to initiate their lead generation functions. VISIT WEBSITE Adobe Experience Cloud offers a real-time CDP, letting users create high-value audience segments for B2C and B2B use cases across their marketing funnel. It follows a cookieless marketing approach to automatically unify customer data across various online and offline channels in real-time. VISIT WEBSITE ActionIQ is a composable CDP platform that offers audience segmentation, acquisition marketing, and Customer 360 capabilities. It integrates analytical tools, enabling marketers to collect and analyse their first-party customer data at scale. VISIT WEBSITE Zoho CRM leverages automation and comprehensive analytics to empower any sales team, fostering stronger customer loyalty. Ideal for both small businesses and enterprises, this software enables enhanced productivity and tailored solutions through predictive intelligence. VISIT WEBSITE Zendesk offers Zendesk Sell, an easy-to-deploy CRM platform that is simple to deploy and navigate, catering to businesses of any scale. Its mobile-friendly Sell app has the functionalities of geolocation, helping sales and marketing teams. Offering an all-in-one CRM platform, organisations can implement use cases like prospecting, engagement, lead generation and communication capabilities. VISIT WEBSITE SugarCRM is a global CRM software provider, helping marketing, sales, and service teams improve efficiency through automation, data, and intelligence in near real-time. It offers Sugar Market, an all-in-one marketing automation platform that helps marketers to automate their campaign with higher ROI. VISIT WEBSITE Salesforce is a one-stop sales and support CRM software that regularly updates customer records, tracks emails and calls, and creates organised support processes for quicker customer responses. Its simple and scalable infrastructure is ideal for businesses of all sizes. VISIT WEBSITE Pipedrive stands out with its emphasis on automation, tailorability, and seamless integration. Purposefully built to enhance the efficiency and productivity of sales professionals, this CRM solution has an intuitive setup and robust capabilities. It facilitates lead generation, comprehensive sales analytics, and seamless business expansion. VISIT WEBSITE Oracle NetSuite CRM, a component of Oracle's business software suite, is for all midsize and booming businesses that want a comprehensive, integrated CRM solution with ERP capabilities. Using it, customers and partners can directly interact with the platform, freeing the additional work load for their sales team. VISIT WEBSITE Microsoft Dynamics 365 Sales represents a robust cloud-based CRM solution brimming with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring and sentiment analysis. VISIT WEBSITE Less Annoying is a CRM software that utilises a straightforward search feature within its contact management system, making it easy to track contacts. It is ideal for small-sized businesses and offers a highly intuitive and user-friendly interface. VISIT WEBSITE Insightly offers CRM software solutions for enterprises looking to understand their audience data across various marketing functions. It integrates seamlessly with third-party apps, streamlining workflow automation, including bulk emailing and report generation. VISIT WEBSITE HubSpot's sleek dashboard with consolidated CRM tools simplify complex customer data, further transforming it into meaningful insights. Complementing typical CRM functionalities, HubSpot provides tailored options, including conversation intelligence and email monitoring. VISIT WEBSITE Apptivo delivers adaptable and web-based CRM solutions, enabling marketing and sales teams to streamline all customer service requirements across various devices and browsers. Despite its focused feature set, it encompasses over 65 interconnected applications alongside a robust sales pipeline management tool, ensuring efficient tracking of potential leads without any downtime. VISIT WEBSITE Sitecore offers composable cloud solutions with its flagship products, Sitecore Experience Platform(XP) and Sitecore Experience Manager (XM). They help marketers to overcome scalability challenges. Some of its features include intuitive visual editing, headless delivery, marketing automation, scalable personalisation, data and machine learning capabilities. VISIT WEBSITE Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce's DXP ensures seamless integration with any solution in the Salesforce ecosystem. VISIT WEBSITE Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform. VISIT WEBSITE Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle. VISIT WEBSITE OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences. VISIT WEBSITE Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale. VISIT WEBSITE Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases. VISIT WEBSITE Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market. VISIT WEBSITE Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle. VISIT WEBSITE HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals. VISIT WEBSITE Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales. VISIT WEBSITE Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics. VISIT WEBSITE Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage. VISIT WEBSITE Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio. VISIT WEBSITE
Yahoo
19-05-2025
- Business
- Yahoo
MediaTek Showcases AI Vision From Edge to Cloud at Computex 2025
Shaping the Future of AI with Cutting-Edge Connectivity, Computing, and Multimedia Tech TAIPEI, May 19, 2025 /PRNewswire/ -- At Computex 2025, MediaTek will present its latest advancements in AI computing under the theme "AI for Everyone: From Edge to Cloud". Dr. Rick Tsai, Vice Chairman and CEO of MediaTek, will deliver a keynote on May 20, the opening day of the exhibition, offering key insights into the roles of AI, 6G, edge and cloud computing in digital transformation and demonstrate how MediaTek's vision is empowering a connected, intelligent world – from edge to cloud -- for everyone. "We are looking forward to highlighting MediaTek's long-standing expertise in connectivity, computing, and multimedia products and technologies," said Joe Chen, President and COO of MediaTek. "These comprehensive solutions from edge to cloud demonstrate our cutting-edge portfolio and its collaborations with global ecosystem partners, aiming to offer AI-driven experiences across multiple applications and promote the broader adoption of generative AI." Hybrid Computing Integrates Computing and Connectivity, Empowering a New AI World To address the issue of information silos in the era of generative AI, MediaTek has proposed a hybrid computing concept that integrates both computing and communications. This approach fosters greater collaboration among various AI agents and facilitates smoother interaction throughout the AI ecosystem. In line with this vision, MediaTek will showcase the world's first 5G Generative AI Gateway as a conceptual hybrid computing solution. This device merges MediaTek's leading 5G FWA platform with on-device generative AI capabilities in a single device, delivering high performance, robust privacy, substantial bandwidth, and low latency. Having completed proof-of-concept (PoC) trials with a leading telecommunications infrastructure provider, it was selected for this year's Computex Best Choice Award. Building on this concept, MediaTek will demonstrate a fully connected smart home vision through AI Hub to connect household devices, with on-device AI agents collaborating as customized personal assistants. MediaTek and NVIDIA will also co-present an "edge cloud" that consists of a "RAN-cloud" (combining Radio Access Network (RAN) nodes with computing resources) and a "device cloud" (consisting of device-based computing resources). The result is low latency, carrier-grade privacy, and personal data governance in agentic AI and dynamic resource allocation scenarios. Transforming AI for the Cloud: MediaTek's Impact and Innovation MediaTek is revolutionizing the AI and cloud technology ecosystem through its strategic collaboration with NVIDIA, resulting in the creation of the NVIDIA GB10 Grace Blackwell Superchip for NVIDIA DGX Spark. This partnership has led to the creation of the world's smallest AI supercomputer for cloud developers, delivering an unprecedented 1000 TOPS performance. DGX Spark is designed to run AI models with up to 200 billion parameters locally, bringing the power of NVIDIA AI directly to the desktop. MediaTek's custom ASIC solutions are tailored for AI accelerators and datacenters, addressing the evolving complexities of dense compute and high-speed networking in custom silicon design. Our world-class roadmap includes advanced solutions utilizing cutting edge process nodes and high-speed interconnects to meet demanding AI networking speeds, along with adopting modern packaging and custom HBM integrations. These advancements are driving significant enhancements in performance and efficiency, underscoring MediaTek's commitment to pushing the boundaries of technology and delivering leading-edge solutions for the most demanding applications. MediaTek Dimensity Auto Brings Together 5G and AI for Next-Gen Automotive Applications The MediaTek Dimensity Auto platform continues to push innovation forward in smart, connected, software-defined vehicles. The Dimensity Auto Cockpit solutions offer scalable hardware and software platforms with advanced AI capabilities. Its flagship Dimensity Auto Cockpit C-X1 chipset integrates the latest generative AI models with AI acoustic technologies for personalized virtual assistant service. The Dimensity Auto Cockpit platform also supports 8K and Dolby Vision HDR, alongside Dolby Atmos, for a truly exceptional in-vehicle entertainment experience. The flagship Dimensity Auto Connect MT2739 features the world's first in-vehicle 5G DSDA 3Tx technology, intelligent driving scene recognition, and AI-powered network optimization, automatically switching between connectivity modes based on real-time needs. This substantially improves connection speed and stability, enhancing the overall user experience. MediaTek will also demo a 5G NG eCall feature; in the event of a severe collision, the vehicle will automatically initiate a call for emergency assistance. MediaTek Genio Platform Opens a New Era of IoT AI Designed for a broad range of IoT devices spanning smart homes, smart retail, and industrial and commercial applications, MediaTek's Genio IoT platform supports the latest generative AI models, human-machine interfaces (HMI), multimedia, and connectivity technology. Together with various partners, MediaTek will showcase vertical applications including motorcycle control boards, robotic arms, retail, healthcare, and service robots. Addressing the fragmented IoT market, the Genio platform provides a one-stop development toolkit. It integrates NVIDIA TAO, a model training toolkit in MediaTek's NeuroPilot AI development tool, creating a comprehensive edge AI development environment that supports Android, Yocto Linux, and Ubuntu operating systems. The newly introduced Genio 720/520 platform features generative AI capabilities for added value in vertical applications. MediaTek has already engaged in co-development projects with major domestic and international IoT players, such as Advantech, ADLINK, and VIA. Connectivity Technology to Support Hybrid AI Computing Smartphones and wearables often suffer reduced antenna configurations due to size constraints, compromising connectivity performance. MediaTek's device collaborative multi-antenna technology allows a wearable to aggregate and receive 5G/6G signals through another device nearby, drastically boosting throughput—especially indoors where base station signals may be more prone to blockage—a boon for low-latency applications. Meanwhile, the MediaTek Filogic Wi-Fi optimizes user experiences with AI-enhanced features. It accurately detects interference sources, automatically adjusts settings, and identifies different applications across multiple devices to intelligently allocate bandwidth. These capabilities ensure smoother operation for low-latency scenarios. Additionally, MediaTek's industry-leading, next-generation 5G-Advanced LEO NR non-terrestrial network (NTN) over the Ku-band will be showcased in Taiwan for the first time. Multimedia Technologies That Elevate Smart Display Experiences MediaTek leverages extensive multimedia expertise to bolster edge computing. Highlights include its world's first 15,000+ zone RGB mini-LED local-dimming control SoC for large screens. It offers high brightness, a wide color gamut, low power consumption, and compatibility with large screen sizes. Compared to OLED, RGB mini-LED increases brightness by 276%, expands the color gamut by 18%, saves 20% power at the same size, and surpasses OLED's size limitations by 18%. Compared to White mini-LED, RGB mini-LED improves viewing angles by 14%, expands the color gamut by 16%, and reduces power consumption by 10%. In addition, MediaTek introduces the world's first 8K 60Hz AI-enhanced scaler, featuring pixel-based processing for zero-frame latency and intelligent scene-detection for ultra-realistic visuals, with no separate operating system required. This solution suits both consumer and commercial displays. For more information on MediaTek at Computex 2025, visit booth M0806 or visit: ### About MediaTek Inc. MediaTek Incorporated (TWSE: 2454) is a global fabless semiconductor company that enables nearly 2 billion connected devices a year. We are a market leader in developing innovative systems-on-chip (SoC) for mobile, home entertainment, connectivity and IoT products. Our dedication to innovation has positioned us as a driving market force in several key technology areas, including highly power-efficient mobile technologies, automotive solutions and a broad range of advanced multimedia products such as smartphones, tablets, digital televisions, 5G, Voice Assistant Devices (VAD) and wearables. MediaTek empowers and inspires people to expand their horizons and achieve their goals through smart technology, more easily and efficiently than ever before. We work with the brands you love to make great technology accessible to everyone, and it drives everything we do. Visit for more information. Media Enquiries: Kevin Keatingpr@ View original content: SOURCE MediaTek Inc.
Yahoo
19-05-2025
- Business
- Yahoo
IntelePeer Introduces Next Generation Agentic AI
-- It's now faster and easier to develop, test and deploy agentic AI solutions -- DANIA BEACH, Fla., May 19, 2025--(BUSINESS WIRE)--IntelePeer, a leading, end-to-end conversational AI platform provider, has introduced next generation agentic AI capabilities that can be delivered from the IntelePeer AI Hub. With advanced conversational capabilities, IntelePeer's new release of its AI Hub lets users quickly build, test and implement agentic AI solutions, reducing time-to-market and simplifying deployment with an enterprise-grade voice AI solution. IntelePeer's next generation agentic AI is capable of completing complex tasks and achieving self-serve rates of 90%+ with no to minimal human intervention. Coupled with IntelePeer's next generation voice capabilities and SmartAnalytics, the AI Hub sets a new standard for how organizations can deploy voice-enabled agentic AI at scale. "The incorporation of next generation agentic AI into our AI Hub marks a major step forward for how IntelePeer delivers engaging and life-like conversational AI agents to our customers," commented IntelePeer CEO, Frank Fawzi. "As the market seeks solutions that go beyond basic informational requests and limited FAQs, the AI Hub addresses the growing demand for robust, flexible conversational AI agents that deliver tangible business outcomes and reduce operational costs while improving customer satisfaction. When creating this improved version of agentic AI, our team took a holistic approach to ensure we stand apart from the fragmented solutions on the market today with integrated voice capabilities and end-to-end analytics that other providers can't deliver on." IntelePeer's next generation agentic AI taps into the power of the company's full-stack platform with its proprietary voice network seamlessly connecting AI and live agents. When working in tandem with IntelePeer's SmartAnalytics solution, customers have a comprehensive view of every interaction—letting businesses spot friction points, optimize conversations, and continuously improve outcomes. Other benefits include: Cost savings and efficiency: Automate repetitive customer interactions and support high volumes of inquiries, reducing overhead and wait times. Improved customer experience: Deliver intelligent, personalized interactions that adapt to each user's context. IntelePeer's conversational AI Hub is designed to handle complex customer queries with minimal human intervention. Leveraging advanced workflows with enforced policy guardrails, agentic AI engages with callers to address and resolve queries efficiently. New features include more sophisticated context handling and AI-driven task management and decision logic. Additional enhancements include: Faster to build and implement agentic AI agents: develop, test and deploy AI agents more quickly than previous generations, reducing time-to-market. Improved accuracy with interaction handling: advanced language and process understanding ensures AI agents can reliably interpret and resolve the most complex interactions. Dynamic, goal-oriented adaptation: AI agents continuously adapt to user behavior and steers the conversation to successful outcomes, delivering more effective, personalized experiences. "IntelePeer's AI Hub is raising the bar with its ability to rapidly deploy agentic AI solutions that are both scalable and deeply integrated. The addition of autonomous task management and SmartAnalytics provides brands with the tools to understand, optimize, and continually refine customer interactions—delivering real, and real-time, business value," commented Ian Jacobs, Vice President and Lead Analyst, Opus Research. "IntelePeer has a rich legacy of innovation and our commitment to harness the latest AI technologies ensures that we're delivering outcomes-based solutions that deliver immediate and measurable ROI for our customers. With customer expectations rapidly evolving, wanting quicker resolutions and more intuitive self-service capabilities and experiences, it's no wonder we're rapidly becoming the go-to platform for full stack enterprise-scale conversational AI solutions," concluded Fawzi. About IntelePeerIntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve the customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone. View source version on Contacts IntelePeer Contact: Paula RiveraSr. Director, Public (720) 889-9135privera@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
19-05-2025
- Business
- Business Wire
IntelePeer Introduces Next Generation Agentic AI
BUSINESS WIRE)-- IntelePeer, a leading, end-to-end conversational AI platform provider, has introduced next generation agentic AI capabilities that can be delivered from the IntelePeer AI Hub. With advanced conversational capabilities, IntelePeer's new release of its AI Hub lets users quickly build, test and implement agentic AI solutions, reducing time-to-market and simplifying deployment with an enterprise-grade voice AI solution. IntelePeer's next generation agentic AI is capable of completing complex tasks and achieving self-serve rates of 90%+ with no to minimal human intervention. Coupled with IntelePeer's next generation voice capabilities and SmartAnalytics, the AI Hub sets a new standard for how organizations can deploy voice-enabled agentic AI at scale. 'The incorporation of next generation agentic AI into our AI Hub marks a major step forward for how IntelePeer delivers engaging and life-like conversational AI agents to our customers,' commented IntelePeer CEO, Frank Fawzi. 'As the market seeks solutions that go beyond basic informational requests and limited FAQs, the AI Hub addresses the growing demand for robust, flexible conversational AI agents that deliver tangible business outcomes and reduce operational costs while improving customer satisfaction. When creating this improved version of agentic AI, our team took a holistic approach to ensure we stand apart from the fragmented solutions on the market today with integrated voice capabilities and end-to-end analytics that other providers can't deliver on.' IntelePeer's next generation agentic AI taps into the power of the company's full-stack platform with its proprietary voice network seamlessly connecting AI and live agents. When working in tandem with IntelePeer's SmartAnalytics solution, customers have a comprehensive view of every interaction—letting businesses spot friction points, optimize conversations, and continuously improve outcomes. Other benefits include: Cost savings and efficiency: Automate repetitive customer interactions and support high volumes of inquiries, reducing overhead and wait times. Improved customer experience: Deliver intelligent, personalized interactions that adapt to each user's context. IntelePeer's conversational AI Hub is designed to handle complex customer queries with minimal human intervention. Leveraging advanced workflows with enforced policy guardrails, agentic AI engages with callers to address and resolve queries efficiently. New features include more sophisticated context handling and AI-driven task management and decision logic. Additional enhancements include: Faster to build and implement agentic AI agents: develop, test and deploy AI agents more quickly than previous generations, reducing time-to-market. Improved accuracy with interaction handling: advanced language and process understanding ensures AI agents can reliably interpret and resolve the most complex interactions. Dynamic, goal-oriented adaptation: AI agents continuously adapt to user behavior and steers the conversation to successful outcomes, delivering more effective, personalized experiences. 'IntelePeer's AI Hub is raising the bar with its ability to rapidly deploy agentic AI solutions that are both scalable and deeply integrated. The addition of autonomous task management and SmartAnalytics provides brands with the tools to understand, optimize, and continually refine customer interactions—delivering real, and real-time, business value,' commented Ian Jacobs, Vice President and Lead Analyst, Opus Research. 'IntelePeer has a rich legacy of innovation and our commitment to harness the latest AI technologies ensures that we're delivering outcomes-based solutions that deliver immediate and measurable ROI for our customers. With customer expectations rapidly evolving, wanting quicker resolutions and more intuitive self-service capabilities and experiences, it's no wonder we're rapidly becoming the go-to platform for full stack enterprise-scale conversational AI solutions,' concluded Fawzi. About IntelePeer IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve the customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.
