Latest news with #Aounkom
Gulf Business
42 minutes ago
- Business
- Gulf Business
New initiative: How UAE is enhancing the quality of life for senior citizens, expats
Image: Getty Images/ For illustrative purposes The UAE's Ministry of Energy and Infrastructure ( The initiative introduces a suite of innovative and integrated services designed to enhance the well-being, dignity, and independence of elderly citizens and long-time residents. Key components include the National Housing Specifications Guide for Senior Citizens, free housing design options via the 'Darak' platform, and voluntary engineering consultations in energy, electricity, and construction through the 'Aounkom' initiative. Dedicated advisors with experience in social services and fluency in local dialects have been appointed at MoEI service centres in Dubai, Sharjah, Ras Al Khaimah, and Fujairah. They are tasked with delivering tailored assistance and managing exceptional cases with sensitivity. Gender-specific services The initiative also introduces gender-specific enhancements. For elderly women, the 'Leen Babek' service enables home-based transaction processing to ensure privacy and comfort. For men, increased mobility support includes reserved parking, smart service desks, and personalised assistance through to the completion of services. A 'Golden Counter' has also been launched at service centres to prioritise senior citizens' transactions, alongside workshops aimed at increasing digital literacy among the elderly and offering direct support with digital services when needed. We Are Your Support to empower senior citizens and residents Sharif Al Olama, Under-Secretary for Energy and Petroleum Affairs at MoEI, said the initiative aligns with the leadership's commitment to providing personalised, human-centred public services. 'We believe that serving the elderly is not just a duty, but a privilege and a gesture of gratitude toward a generation that contributed to building the nation,' Al Olama said. 'The 'We Are Your Support' initiative was designed to be a model of empowerment and care, delivering an exceptional service experience that reflects the appreciation they deserve.' He added that the initiative is part of a broader government strategy to eliminate bureaucracy and deliver proactive, seamless, and smart services that reflect the values of inclusion and respect for all community segments.
Al Etihad
18 hours ago
- Business
- Al Etihad
MoEI launches ‘We Are Your Support' initiative to serve senior citizens, residents
15 June 2025 13:26 ABU DHABI (WAM)As part of the Year of the Community initiatives and in line with its commitment to enhancing the quality of life for senior citizens and residents, the Ministry of Energy and Infrastructure (MoEI) announced the launch of a package of innovative initiatives under the title 'We Are Your Support'.These initiatives aim to deliver exceptional and integrated services that reinforce the status, stability, and well-being of this important initiative includes a range of essential services, most notably the launch of the National Housing Specifications Guide for Senior Citizens, free housing design options through the Darak platform, and voluntary engineering consultations in energy, electricity, design, and construction under the Aounkom Ministry has appointed a group of highly qualified and experienced employees as dedicated advisors for senior citizens and residents at service centres in Dubai, Sharjah, Ras Al Khaimah, and Fujairah. These advisors are known for their strong interpersonal communication skills, fluency in local dialects, and professional handling of exceptional cases with care and initiative also respects the diverse lifestyles of elderly men and women by providing flexible and personalised solutions. For women, it includes the launch of the Leen Babek service, allowing them to complete their transactions from the comfort of their homes — ensuring privacy and men, mobility has been enhanced through dedicated nearby parking, smart service desks, and personalised support that follows up until service the initiative introduced the 'Golden Counter', a priority service desk at service centres exclusively for senior citizens and residents, ensuring top priority for processing their transactions. It also includes awareness workshops to familiarise the elderly with digital services and direct support whenever Al Olama, Under-Secretary for Energy and Petroleum Affairs at MoEI, emphasised that this initiative reflects the directives of the UAE leadership to improve quality of life for all segments of society, especially senior citizens and said, 'We believe that serving the elderly is not just a duty, but a privilege and a gesture of gratitude toward a generation that contributed to building the nation. The 'We Are Your Support' initiative was designed to be a model of empowerment and care, delivering an exceptional service experience that reflects the appreciation they deserve and aligns with the UAE Government's principles of providing human-centred, personalised, and proactive services.'He added, 'At the Ministry of Energy and Infrastructure, we continue to develop our services according to the highest standards, placing at the forefront the goal of eliminating bureaucracy and delivering a smart, seamless, and human service experience. This supports the government's goal of offering proactive, personalised services that enhance quality of life and meet the aspirations of all community members — especially our senior citizens and residents.' Year of Community Continue full coverage
