Latest news with #Autism-Certified
Gulf Today
10-04-2025
- Business
- Gulf Today
Dubai Airports trains 45,000 employees in autism-inclusive practices
Dubai Airports has expanded its autism-inclusive training programme, equipping 45,000 employees - across the wider airport community, including partners and stakeholders - to better assist autistic and sensory-sensitive travellers navigating Dubai International (DXB) and Dubai World Central - Al Maktoum International (DWC). The initiative aligns with Dubai's broader ambition of becoming a Certified Autism Destination (CAD). DXB is the world's first international airport to earn the Certified Autism Centre (CAC) designation, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES) and is also Autism-Certified by the Dubai Autism Centre (DAC). The expanded training programme is part of Dubai Airports' wider strategy to ensure a supportive airport experience for guests with specific needs. Majed Al Joker, Chief Operating Officer at Dubai Airports, said, "True inclusion starts with people. By investing and increasing specialist training by 36 per cent year-on-year, we are embedding a culture of understanding and proactive support across our airports." He added that DXB and DWC are more than airports - they are Dubai's gateway to the world, shaping the first and last impressions of the city for millions of residents and visitors. "With this comes a responsibility: to ensure that every guest, regardless of their individual needs, feels supported and included." The comprehensive, IBCCES-accredited training has been rolled out across the two airports. Frontline teams from Dubai Airports and key partners including Dubai Police, the General Directorate of Identity and Foreigners Affairs, Dubai Customs, dnata, Dubai Duty Free, Dubai Corporation for Ambulance Services, and Dubai Taxi Company, Emirates, flydubai, in addition to other airlines and concessionaires operating from DXB have integrated the training into their operations, to create a consistent, supportive environment throughout the travel experience. Employees are taught sensory awareness, effective communication, and techniques to reduce anxiety to enable them to better support and connect with neurodiverse individuals. Trained Dubai Airports' Guest Experience Ambassadors, identifiable by Sunflower pins, are positioned at key touchpoints throughout DXB and DWC to provide specialised assistance and informed support to autistic guests and their families. Throughout Autism Acceptance Month, DXB's Smart Gates, operated by the General Directorate of Identity and Foreign Affairs (GDIFA), are illuminated in blue in solidarity with the autism community. Sunflowers, an international marque for hidden disabilities, are also displayed across DXB terminals to promote awareness. Dubai Airport's services include the DXB Travel Planner, an online visual guide that helps guests and families prepare for their journey in advance, and the Sunflower Lanyard, a discreet identifier for hidden disabilities that provides access to priority lanes and an autism-friendly route through check-in, passport control, security checkpoints, and boarding. Other key offerings include complimentary two-hour parking, dedicated taxis, and wheelchair services, along with the Assisted Travel Lounge in Terminal 2, a quiet, sensory-friendly space - all part of DXB's commitment to making travel accessible to everyone. WAM
Arabian Business
10-04-2025
- Business
- Arabian Business
Dubai Airports expands Autism training for 45,000 staff
Dubai Airports has expanded its autism-inclusive training programme to 45,000 employees across the airport community, including partners and stakeholders, to improve assistance for autistic and sensory-sensitive travellers at Dubai International (DXB) and Dubai World Central – Al Maktoum International (DWC). The initiative supports Dubai's goal of becoming a Certified Autism Destination™ (CAD). DXB holds the distinction of being the world's first international airport to receive the Certified Autism Centre™ (CAC) designation from the International Board of Credentialing and Continuing Education Standards (IBCCES) and is also Autism-Certified by the Dubai Autism Centre (DAC). The IBCCES-accredited training has been implemented across both airports, with frontline teams from Dubai Airports and key partners participating. These partners include Dubai Police, the General Directorate of Identity and Foreigners Affairs, Dubai Customs, dnata, Dubai Duty Free, Dubai Corporation for Ambulance Services, Dubai Taxi Company, Emirates, flydubai, and other airlines and concessionaires operating from DXB. Staff receive training in sensory awareness, effective communication, and techniques to reduce anxiety, enabling them to better support neurodiverse individuals. Dubai Airports' Sunflower Initiative Dubai Airports' Guest Experience Ambassadors, identifiable by Sunflower pins, are stationed at key points throughout both airports to provide specialised assistance. For Autism Acceptance Month, the Smart Gates at DXB are illuminated in blue, while sunflower symbols – an international marker for hidden disabilities – are displayed across the terminals to increase awareness. The airports offer several services for autistic travellers, including the DXB Travel Planner, an online visual guide to help guests prepare for their journey, and the Sunflower Lanyard, which identifies those with hidden disabilities and provides access to priority lanes and an autism-friendly route through the airport. Additional services include complimentary two-hour parking, dedicated taxis, wheelchair services, and the Assisted Travel Lounge in Terminal 2, which offers a quiet, sensory-friendly space.
Trade Arabia
10-04-2025
- Business
- Trade Arabia
Dubai Airports trains 45,000 staff in autism-inclusive practices
Dubai Airports has expanded its autism-inclusive training programme, equipping 45,000 employees - across the wider airport community, including partners and stakeholders - to better assist autistic and sensory-sensitive travellers navigating Dubai International (DXB) and Dubai World Central – Al Maktoum International (DWC), reported WAM. The initiative aligns with Dubai's broader ambition of becoming a Certified Autism Destination (CAD). DXB is the world's first international airport to earn the Certified Autism Centre (CAC) designation, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES) and is also Autism-Certified by the Dubai Autism Centre (DAC). The expanded training programme is part of Dubai Airports' wider strategy to ensure a supportive airport experience for guests with specific needs. Majed Al Joker, Chief Operating Officer at Dubai Airports, said, "True inclusion starts with people. By investing and increasing specialist training by 36 percent year-on-year, we are embedding a culture of understanding and proactive support across our airports." He added that DXB and DWC are more than airports – they are Dubai's gateway to the world, shaping the first and last impressions of the city for millions of residents and visitors. "With this comes a responsibility: to ensure that every guest, regardless of their individual needs, feels supported and included." The comprehensive, IBCCES-accredited training has been rolled out across the two airports. Frontline teams from Dubai Airports and key partners including Dubai Police, the General Directorate of Identity and Foreigners Affairs, Dubai Customs, dnata, Dubai Duty Free, Dubai Corporation for Ambulance Services, and Dubai Taxi Company, Emirates, flydubai, in addition to other airlines and concessionaires operating from DXB have integrated the training into their operations, to create a consistent, supportive environment throughout the travel experience. Employees are taught sensory awareness, effective communication, and techniques to reduce anxiety to enable them to better support and connect with neurodiverse individuals. Trained Dubai Airports' Guest Experience Ambassadors, identifiable by Sunflower pins, are positioned at key touchpoints throughout DXB and DWC to provide specialised assistance and informed support to autistic guests and their families. Throughout Autism Acceptance Month, DXB's Smart Gates, operated by the General Directorate of Identity and Foreign Affairs (GDIFA), are illuminated in blue in solidarity with the autism community. Sunflowers, an international marque for hidden disabilities, are also displayed across DXB terminals to promote awareness. Dubai Airport's services include the DXB Travel Planner, an online visual guide that helps guests and families prepare for their journey in advance, and the Sunflower Lanyard, a discreet identifier for hidden disabilities that provides access to priority lanes and an autism-friendly route through check-in, passport control, security checkpoints, and boarding. Other key offerings include complimentary two-hour parking, dedicated taxis, and wheelchair services, along with the Assisted Travel Lounge in Terminal 2, a quiet, sensory-friendly space – all part of DXB's commitment to making travel accessible to everyone.
