Latest news with #DivyaGauravTripathi
News18
18-07-2025
- News18
Passenger Beaten On Train After Complaining About Food Overcharging; Video Sparks Outrage Online
The 19-second-long video shows a group of men—some wearing catering uniforms—surrounding a passenger and attacking him inside a sleeper coach. A shocking video has gone viral on social media showing a passenger being beaten up on a train after he reportedly complained about being overcharged for food. The incident was first shared on Reddit in the 'r/indianrailways' group and later spread across platforms like X (formerly Twitter) and Instagram, sparking anger among the public. The 19-second-long video shows a group of men—some wearing catering uniforms—surrounding a passenger and attacking him inside a sleeper coach. Other passengers can be seen watching, but no one steps in to help. वीडियो ट्रेन नंबर 11463 का है। खाने और पानी पर ओवर चार्जिंग की शिकायत ट्विटर के माध्यम से की गई तो @RailwaySeva वालों ने अपने गुंडों से यात्रियों को पिटवा दिया। @AshwiniVaishnaw जी ने रेलवे की मटिया पलीत कर दी है। @RailMinIndia बताए कि वीडियो में दिख रहे गुंडों पर क्या कार्रवाई… — Divya Gaurav Tripathi 🇮🇳 (@write2divya) July 16, 2025 According to the Reddit post, the passenger had filed a complaint on the Railway Seva platform after being overcharged by the train's catering staff. The post claims that after the complaint was made, the passenger's ticket details (PNR and seat number) were shared with IRCTC, which then informed the food contractor. The contractor allegedly sent his men to confront and beat up the passenger. The Divisional Railway Manager (DRM) of Jabalpur responded on social media, saying, 'We're sorry for the inconvenience. The complaint is from July 15, when the train was in the Baroda division. We're now in contact with IRCTC to cancel the pantry contract on this train." The train involved is said to be the Somnath-Jabalpur Express (Train No. 11463). People online are criticising the system for allowing such incidents to happen. One user wrote, 'How can you give the complainant's details to the same people the complaint is about? That's unsafe and irresponsible." Others said complaints should be handled by an independent team, and refunds should be given without putting passengers in danger. Several others came forward, sharing similar experiences where they were forced to take back complaints or pressured to say the issue was resolved, even when it wasn't. As of now, Indian Railways has not released an official statement. view comments First Published: Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
Mint
17-07-2025
- Mint
Train passenger shares video alleging assault by pantry staff after food complaint. Railways respond
A disturbing video from a recent train journey has reignited concerns over passenger safety and accountability on board Indian Railways. The clip, which is now circulating widely on social media, allegedly shows pantry staff assaulting a passenger in the sleeper coach of the Veraval-Jabalpur Somnath Express (train number 11463) after he raised a complaint about being overcharged for food and water. According to the user who shared the video on X (formerly Twitter), the confrontation occurred shortly after the passenger reported the pricing issue via social media. 'The video is of train number 11463. A complaint about overcharging for food and water was made through Twitter, but @RailwaySeva got their goons to beat up the passengers,' the user Divya Gaurav Tripathi alleged in the post. '@AshwiniVaishnaw ji has completely ruined the railway. @RailMinIndia, tell us what action has been taken against the goons shown in the video?' Responding to the viral video, @RailwaySeva acknowledged the complaint and said the matter had been forwarded to the relevant authorities, including DRM Jabalpur and WR DRM Rajkot. 'We are always available to assist you. Please share your PNR number and mobile number via DM, or register your concern on Rail Madad or by dialling 139,' the reply read. Further, DRM Jabalpur addressed the issue in a follow-up statement, confirming that the incident took place on July 15 while the train was passing through the Baroda division. 'We regret the inconvenience caused. The matter is being taken seriously, and correspondence is underway with IRCTC to cancel the contract of the side pantry on this train,' the statement read. Over the past few months, there have been multiple reports of passengers being verbally abused or physically assaulted after lodging complaints against pantry staff, particularly over pricing or food quality. While the Indian Railway Catering and Tourism Corporation (IRCTC) has previously promised stricter oversight, such episodes continue to raise serious concerns about how grievances are handled on board.
NDTV
17-07-2025
- NDTV
Train Passenger Claims Assault Over Complaint, Posts Video. Railway Seva Responds
Ensuring passenger safety remains the paramount concern for Indian Railways during train journeys. Regrettably, recent videos have emerged depicting confrontations between pantry staff and passengers, often triggered by complaints lodged against the staff. Despite interventions by the Indian Railway Catering and Tourism Corporation (IRCTC), such incidents of pantry staff physically assaulting passengers continue to gain widespread attention online. A recent video highlights one such disturbing episode where pantry staff were recorded violently attacking a passenger in a sleeper coach following a complaint about overcharging. The incident happened on Tuesday aboard train number 11463, the Veraval-Jabalpur Somnath Express. The footage reveals an altercation, with two to three pantry staff members assaulting a passenger who had reportedly raised concerns about inflated prices for food and water. A user @write2divya shared the video on X, commenting: "The video is of train number 11463. A complaint about overcharging for food and water was made through Twitter, but @RailwaySeva got their goons to beat up the passengers.@AshwiniVaishnaw ji has completely ruined the railway.@RailMinIndia, tell us what action has been taken against the goons shown in the video?" Watch the video here: वीडियो ट्रेन नंबर 11463 का है। खाने और पानी पर ओवर चार्जिंग की शिकायत ट्विटर के माध्यम से की गई तो @RailwaySeva वालों ने अपने गुंडों से यात्रियों को पिटवा दिया। @AshwiniVaishnaw जी ने रेलवे की मटिया पलीत कर दी है। @RailMinIndia बताए कि वीडियो में दिख रहे गुंडों पर क्या कार्रवाई… — Divya Gaurav Tripathi 🇮🇳 (@write2divya) July 16, 2025 In response, @RailwaySeva stated: "The concerned authorities are being informed. @Drmjabalpur @Wrdrmrjt We are always available to assist you. We will need your PNR number and mobile number. Please share your PNR number and mobile number with us via DM alternatively. You can also express your concern directly at or dial 139 for prompt resolution." The DRM Jabalpur apologised for the incident, stating, "Sir, we regret the inconvenience caused to you. The said complaint pertains to yesterday, dated 15.07.25, when the train was running in the Baroda division. Nevertheless, considering it, correspondence is being made with IRCTC to cancel the contract of the side pantry of this train." This is not an isolated case, as similar incidents of pantry staff retaliating against complainants have been reported multiple times. These recurring episodes raise serious questions about the safety of passengers during train travel. In May, a vlogger posted a video that showed assault by railway pantry staff on the Hemkunt Express. Vishal Sharma claimed the incident occurred after he filed a complaint about overcharging for food and water. He captured the entire episode on video - how a group of people attacked him and tore his clothes, allegedly in retaliation for his complaint on the RailMadad app. IRCTC released a notification that said the services of the vendor were terminated for five years, and the ban can be further extended for two years.
