Latest news with #InfosysBPM
Irish Times
6 days ago
- Irish Times
Call centre worker loses unfair dimissal case over abusive language on open phone line
A telephonist who was 'marched out' of a call centre after being sacked for using 'abusive and foul language' over an open phone line in the mistaken belief she had put the customer on hold has lost a claim for unfair dismissal and disability discrimination. Bosses at Infosys BPM Ltd concluded the worker, Colleen Lonergan, jeopardised a 'valuable' client contract and committed gross misconduct when she was heard to remark 'what a f***ing b***h' by the customer last year, the Workplace Relations Commission (WRC) heard. In a decision just published, the employment tribunal has rejected a series of statutory complaints against the firm by Ms Lonergan, including claims under the Unfair Dismissals Act 1977 and the Employment Equality Act 1998. Ms Lonergan told the WRC the phrase was intended to 'describe the situation rather than the customer', the tribunal noted. READ MORE 'The problem is that the customer heard it and took it to be a direct reference to her,' a WRC adjudicator wrote. It happened during a 'particularly difficult' call on in June last year, when Ms Lonergan said she had been 'on the phone for an hour and 45 minutes without help', the tribunal noted. Ms Lonergan's evidence was that she 'thought the call was on hold'. Adjudication officer Penelope McGrath wrote in her decision that, by the time the case came before her, the tape of the call that had been reviewed in a company investigation had been wiped. 'There does not seem to be any doubt that the complainant used the word 'b***h' while on the call,' the adjudicator wrote. She noted the sworn evidence of the company investigator, a junior operations manager, that the phrase used was: 'What a f***ing b***h.' 'I understand that the tape was played in the course of the investigation and disciplinary process and that there was, at that time, no dispute that the language which was used was unacceptable,' Ms McGrath wrote. The adjudicator wrote that it was to Ms Lonergan's credit that she 'owned her mistake immediately' and raised it with the team leader. Ms Lonergan was allowed to keep working for a number of days while a disciplinary process took its course in early July 2024, but was 'marched out of the building' upon her dismissal in what the adjudicator considered to be 'regrettable' circumstances. Ms Lonergan, had also advanced a complaint of workplace discrimination against her former employer, referenced absences from work owing to health trouble on one occasion, and 'a breakdown crying at work over home issues and bad calls from customers' on another. 'I was continually harassed about taking too long coming back from toilet and breaks even though I was struggling with my various health issues,' Ms Lonergan wrote in a letter to the WRC. 'It's my belief that when I made the mistake on the call… the company took full opportunity to terminate my employment because of my ongoing health issues,' she added. The company's position was that there was 'no substance whatsoever to these allegations', the WRC noted. Addressing the disability discrimination element of the claim, the adjudicator wrote that she did not form the impression that Ms Lonergan's team leader had to 'chivvy' her along from bathroom and smoke breaks any 'more or less' than other staff. 'I note there were never any disciplinary issues around timekeeping and must assume that the team leader was simply doing her job,' Ms McGrath wrote. 'The respondent's position is that the claimant's behaviour in calling a customer a 'f***ing b***h' on a recorded call was completely unacceptable in the workplace, constitutes gross misconduct and warranted dismissal,' its representative Muireann McEnery submitted. Referencing this in her decision on the unfair dismissal claim, Ms McGrath wrote: 'I approve the respondent position as set out in the submission received.' She dismissed both the unfair dismissal and the disability discrimination complaints, along with further claims by Ms Lonergan under the Organisation of Working Time Act 1997, the Terms of Employment (Information) Act 1994, and the Payment of Wages Act 1991 and the Minimum Notice and Terms of Employment Act 1973.
Economic Times
23-07-2025
- Business
- Economic Times
Infosys shares in focus ahead of Q1 results today, AGCO deal extension
The Bengaluru-headquartered firm said it is deepening its partnership with AGCO to modernize HR and IT operations through AI-driven and automation-first frameworks. Infosys shares are in focus as Q1FY26 earnings are expected later today. The IT major extended its collaboration with AGCO Corporation to transform IT and HR operations using Infosys Cobalt and Infosys Topaz. Market anticipates a stable quarter, projecting a 7-10% year-on-year net profit increase, driven by strong deal momentum and inorganic gains. Tired of too many ads? Remove Ads Tired of too many ads? Remove Ads Shares of Infosys are expected to remain in focus on Wednesday as the company gears up to release its Q1FY26 earnings later in the day. The IT major is also likely to draw attention after announcing a strategic extension of its collaboration with U.S.-based AGCO Corporation to transform IT and HR operations using Infosys Cobalt and Infosys Bengaluru-headquartered firm said it is deepening its partnership with AGCO to modernize HR and IT operations through AI-driven and automation-first includes deploying Infosys BPM for HR transformation and leveraging tools such as Infosys Polycloud and Infosys Topaz to streamline IT systems and drive cost AI will also be used in knowledge management, incident resolution, and problem analysis – aiming to strengthen AGCO's digital infrastructure and long-term market participants await Infosys's Q1FY26 financial results, due later expect a stable quarter, with profit growth supported by strong deal momentum and inorganic gains. Net profit is projected to rise 7–10% year-on-year, ranging between Rs 6,800 crore and Rs 7,023 crore, according to estimates from JM Financial , Nuvama, and Elara for the quarter is forecast between Rs 40,925 crore and Rs 42,102 crore. Nomura remains the most bullish, projecting revenue of Rs 42,102 crore – a 7.1% YoY and 2.9% QoQ increase. Dollar revenue is pegged at around $4,896 million, with expected organic growth of 1.5% QoQ in constant currency margins remain under scrutiny due to seasonality and discretionary spending trends in financial services, analysts remain optimistic about Infosys's ongoing digital transformation Tuesday, Infosys shares closed nearly 1% lower at Rs 1,570.10 on read: Sebi shares Jane Street probe details with SEC (Disclaimer: Recommendations, suggestions, views and opinions given by the experts are their own. These do not represent the views of The Economic Times)
Time of India
14-07-2025
- Business
- Time of India
Infosys unit in US to pay $125,000 penalty in cybersecurity probe
Representative image BENGALURU: Infosys McCamish Systems (IMS), a subsidiary of Infosys BPM, entered a stipulation and consent order with the State of Vermont's Department of Financial Regulation (DFR) for failing to provide timely and accurate information during an investigation into a 2023 cybersecurity incident and delayed notifying affected data owners. Infosys McCamish Systems entered the stipulation and consent order to resolve the matter without a hearing. The order records that Infosys McCamish Systems does not admit the existence of the alleged violations. "Within 30 calendar days of the entry of this stipulation and consent order by the Commissioner, Infosys McCamish Systems is required to pay an administrative penalty of $125,000," a recent stock exchange filing showed. In March, IMS agreed to contribute $17.5 million to a settlement fund to resolve class-action lawsuits related to the same cybersecurity breach. The settlement covers claims against IMS and several of its customers. McCamish Systems was impacted by a cybersecurity incident in 2023 that resulted in the non-availability of certain applications and systems in McCamish. Infosys McCamish is a platform-based BPO firm that provides services to the financial services sector, supporting life insurance and annuity products and retirement plans. Stay informed with the latest business news, updates on bank holidays and public holidays . AI Masterclass for Students. Upskill Young Ones Today!– Join Now
Hans India
24-06-2025
- Business
- Hans India
Companies across sectors extend employment opportunities
Bengaluru: AssisTechFoundation (ATF), India's first Assistive Technology ecosystem enabler, organised the Adidvara - Job Habba, a dedicated employment fair for Persons with Disabilities (PwDs). The event brought together inclusive employers and skilled candidates to bridge the gap between training and employment. The event saw a strong participation, with over 250 persons with disabilities attending as prospective candidates and engaging with potential companies including Infosys BPM, Big Basket, Tech Mahindra, Dr. Reddy's, Dell, Lemon Tree Hotels, and more offered job opportunities across sectors such as hospitality, e-commerce, data entry, customer service etc. The event featured one-on-one speed interviews and live demonstrations of Assistive Technologies that improve workplace accessibility and efficiency. Employers had the option to hire through apprenticeships, internships, or full-time roles. Candidates ranged from Class 10 pass to graduates from both technical and non-technical backgrounds. Notably, the event also welcomed candidates with no formal education, reflecting its inclusive approach towards enabling livelihood opportunities for all. A Memorandum of Understanding (MoU) was signed between ATF and the Department for the Empowerment of Differently Abled and Senior Citizens (DWDSC), Government of Karnataka to collaborate on expanding the reach and impact of the programme. The partnership aims to enhance awareness, engage more organisations, and mobilise support from CSR partners to secure sponsorship and funding for scaling up the initiative. WinVinaya Foundation in Bengaluru also joined the initiative as a partner, contributing to its on-ground execution and implementation. The CEO and Co-Founder, ATF, Prateek Madhav said, 'Adidvara is more than just a platform — it's a movement for inclusive excellence. Through Job Habba, we're creating pathways for employers to connect with exceptional talent, supported by tailored pre-employment training and guidance to meet their inclusive hiring goals. Together, we aim to build a workforce where diversity is celebrated and talent is truly valued.' C K Ramamurthy, (MLA, Jayanagar Constituency), and Captain Shanthi S (Senior Program Director, Infosys Foundation) addressed the gathering and encouraged companies to prioritise livelihood opportunities for Persons with Disabilities. Jeya Chandran (Regional Head- UNDP Southern India), Shekar Naik (Padma Shri Awardee and Former Captain of Indian Blind Cricket Team) and BM Pavan Kumar (Founder, Gather Life for Paraplegics) also enriched the event with their presence, reinforcing the collective commitment towards creating inclusive and sustainable opportunities.
The Hindu
30-05-2025
- Business
- The Hindu
Infosys BPM introduces AI Agents to ensure better efficiency, accuracy in invoice processing
Infosys BPM, the business process management arm of Infosys, has on Friday announced the launch of AI agents for invoice processing within its flagship Infosys Accounts Payable on Cloud solution. Powered by Infosys Topaz, the innovation would redefine invoice processing by moving from a human-driven, AI-supported model to an autonomous AI-first approach, said the company. According to Infosys BPO, designed to operate autonomously, the solution leverages AI agents equipped with advanced decision-making capabilities to handle complex business scenarios with precision and speed. Autonomous AI-first approach enables end-to-end workflow management, allowing AI agents to handle dynamic processes, adapt to changing business logic, and perform intricate tasks with minimal human oversight, claimed the company. This solution was developed in close collaboration with Americana Restaurants, the largest out-of-home dining and quick service restaurant operator across the Middle East, North Africa, and Kazakhstan, with more than 2,600 restaurants. Building on the successful deployment of Accounts Payable on Cloud solution for Americana, Infosys BPM was now integrating Agentic AI to make their invoice processing largely autonomous, further enhancing its efficiency and accuracy, it further said. Anantha Radhakrishnan, CEO & Managing Director, Infosys BPM, said, 'With the introduction of Agentic AI into Infosys Accounts Payable on Cloud solution, we are redefining what is possible in the finance and accounting functional domain. By integrating Infosys Topaz with a purpose-built multi-agent framework, along with Microsoft's AI stack, we've developed a solution that is autonomous by design, responsive to change, and built to evolve.''
