Latest news with #OmanCXAwards
Times of Oman
3 days ago
- Business
- Times of Oman
New India Assurance Co. Ltd., Oman Honored with Times of Oman Best Brand in Customer Experience Award
Muscat: New India Assurance Co. Ltd., Oman, has been recognised with the prestigious Times of Oman Best Brand in Customer Experience Award in the insurance category at the Oman CX Awards 2025. This distinguished accolade highlights the company's unwavering commitment to delivering exceptional service and customer satisfaction across the Sultanate. New India Assurance, Oman is operated by M/s. Abdul Aziz & Bros LLC, under the visionary leadership of Mr. Majid Abdul Rahim Jaffer Al Bahrani. Expressing his gratitude, Mr. Majid extended heartfelt thanks to all customers and partners for voting New India Assurance as the Best Brand in Customer Experience under the Insurance category. The award ceremony was graced by His Highness Sayyid Mohammed Bin Salem Al Said, who served as the chief guest, alongside Mr. Ahmed Essa Al Zadjali, CEO of Muscat Media Group. Mr. Gaurav Sharma, Chief Operating Officer of New India Assurance, Oman Operations, received the award on behalf of the company, joined by his dedicated team. Commenting on the achievement, Mr. Gaurav Sharma stated, "This award is a testament to the exceptional service delivered by our team. We are deeply honored and extend our sincere appreciation to all our valued customers and partners for their continued trust and support." The Oman CX Awards 2025 celebrated excellence across 35 product and service categories, with winners determined through nationwide consumer voting. The event underscored the critical role customer experience plays in brand reputation and long-term success. As Mr. Ahmed bin Essa Al Zadjali noted, 'Customer experience is no longer a support function—it is now central to brand reputation and long-term success.' This recognition follows a series of customer-centric innovations by New India Assurance, including the launch of a state-of-the-art Customer Care Centre in December 2024, offering direct call lines and WhatsApp support to enhance client accessibility and responsiveness. As it celebrates its 50th year of operations in Oman, New India Assurance continues to set industry benchmarks, reflecting the enduring trust and confidence of its customers.
Times of Oman
05-02-2025
- Business
- Times of Oman
Oman CX Forum and Awards to focus on the future of customer experience
MUSCAT: Muscat Media Group, the leading media, events and communications company, in collaboration with Gulf Leaders Circle, is organizing the Oman CX Forum & Awards 2025. This premier event will bring together over 200 industry leaders, including CX heads, senior managers and customer experience solution providers, for an insightful and engaging forum dedicated to advancing customer experience excellence in Oman. The Oman CX Forum will feature an impressive lineup of keynote speeches, expert presentations and panel discussions, covering the latest trends, innovations and strategies in customer experience. Attendees will gain valuable insights from thought leaders and industry experts who are shaping the future of CX across various sectors. Key topics at the event will include leveraging AI and automation for enhanced customer experience, personalising customer journeys, strategies for improving customer loyalty, measuring CX success with data analytics, fostering a customer-centric culture, empowering frontline staff, enhancing emotional connections with customers, and delivering superior service experiences. A key highlight of the event will be the Oman CX Awards, recognising organisations that have demonstrated outstanding customer experience across more than 30 categories. What sets these awards apart is that winners will be determined through a nationwide online voting process, allowing consumers across Oman to choose brands that deliver exceptional experiences. Commenting on the significance of the event, Ahmed bin Essa Al Zedjali, Chief Executive Officer of Muscat Media Group, stated: 'In today's competitive business landscape, customer experience is a key differentiator that drives brand loyalty and growth. 'The Oman CX Forum & Awards will not only celebrate excellence in CX but also foster meaningful discussions that inspire businesses to elevate their customer engagement strategies. We are excited to bring together industry pioneers and decision-makers for this significant initiative.' The Oman CX Forum & Awards promises to be a landmark event for businesses that prioritize customer satisfaction and innovation. With participation from leading organisations and CX professionals, the event will serve as a unique platform for networking, knowledge-sharing, and celebrating achievements in the field.
