Oman CX Forum and Awards to focus on the future of customer experience
MUSCAT: Muscat Media Group, the leading media, events and communications company, in collaboration with Gulf Leaders Circle, is organizing the Oman CX Forum & Awards 2025. This premier event will bring together over 200 industry leaders, including CX heads, senior managers and customer experience solution providers, for an insightful and engaging forum dedicated to advancing customer experience excellence in Oman.
The Oman CX Forum will feature an impressive lineup of keynote speeches, expert presentations and panel discussions, covering the latest trends, innovations and strategies in customer experience. Attendees will gain valuable insights from thought leaders and industry experts who are shaping the future of CX across various sectors.
Key topics at the event will include leveraging AI and automation for enhanced customer experience, personalising customer journeys, strategies for improving customer loyalty, measuring CX success with data analytics, fostering a customer-centric culture, empowering frontline staff, enhancing emotional connections with customers, and delivering superior service experiences.
A key highlight of the event will be the Oman CX Awards, recognising organisations that have demonstrated outstanding customer experience across more than 30 categories.
What sets these awards apart is that winners will be determined through a nationwide online voting process, allowing consumers across Oman to choose brands that deliver exceptional experiences. Commenting on the significance of the event, Ahmed bin Essa Al Zedjali, Chief Executive Officer of Muscat Media Group, stated: 'In today's competitive business landscape, customer experience is a key differentiator that drives brand loyalty and growth.
'The Oman CX Forum & Awards will not only celebrate excellence in CX but also foster meaningful discussions that inspire businesses to elevate their customer engagement strategies. We are excited to bring together industry pioneers and decision-makers for this significant initiative.'
The Oman CX Forum & Awards promises to be a landmark event for businesses that prioritize customer satisfaction and innovation. With participation from leading organisations and CX professionals, the event will serve as a unique platform for networking, knowledge-sharing, and celebrating achievements in the field.
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