Latest news with #ShamsulAzriBakar
Malay Mail
3 days ago
- Business
- Malay Mail
Drop the ‘bahasa Putrajaya' and speak plainly, Chief Secretary tells civil servants
PUTRAJAYA, Aug 12 — Chief Secretary to the Government (KSN) Tan Sri Shamsul Azri Bakar has urged civil servants to communicate in clear, simple language and avoid what he calls 'bahasa Putrajaya' — overly technical or convoluted jargon — when explaining government issues and policies, especially to target groups. Citing the Sales and Service Tax (SST) as an example, he said complex language can create a communication gap. 'For instance, when the SST issue arises, we tend to explain it as if we are speaking to professors, senior government officers or those with financial and accounting backgrounds. In reality, 85 per cent of people out there want plain, everyday language,' he said. He was speaking at the 'Reformasi Satu Kemestian' (Reforms A Must) session, held in conjunction with the first anniversary of public service reforms here today. Also present were Public Service Department director-general Tan Sri Wan Ahmad Dahlan Abdul Aziz and nearly 1,000 civil servants. Shamsul Azri urged civil servants to improve their communication methods so that the people, especially from lower-income groups, can understand the explanations behind various issues. 'In addressing communication between the upper, middle and lower groups, clear communication must be practised in the civil service. In meetings, I've stressed the importance of using simple language and avoiding too much 'bahasa Putrajaya',' he said. To bridge the communication gap between the government and the people, Shamsul Azri directed all corporate communication units to refine their approaches. 'I advise everyone managing corporate communication units and leaders at various levels to speak in terms easily understood by grassroots communities. By doing this, we can narrow the communication gap. 'Many problems occur because of communication gaps between young, middle-aged and older groups. We must adapt our communication style so that everyone can understand clearly,' he said. At the event, Shamsul Azri also launched four new Public Service Digitalisation Circulars aimed at streamlining government service delivery. These included Public Service Digitalisation Circular No. 1 of 2025 — Management of Public Sector Agency Portals and Websites and Circular No. 2 of 2025 — Management of the Integrated Government Telecommunications Network Services (MyGovNet). Also launched were Circular No. 3 of 2025 – Governance of Integrated Government Communication and Collaborative Services (MyGovUC) and Circular No. 4 of 2025 — Policy on Government Public Key Infrastructure Services (MyGPKI). The introduction of these four circulars reflects the commitment of the National Digital Department (JDN) to better align government digital policies in a structured, integrated and effective manner. This move strengthens digital governance and ensures that every government service is delivered faster, more securely and more responsively, in line with the aspirations of the Public Service Reform Agenda (ARPA), ILTIZAM aspirations and the vision of a Digital Nation. — Bernama
The Star
3 days ago
- Business
- The Star
Drop 'Bahasa Putrajaya', use simple terms, Chief Secretary tells civil servants
PUTRAJAYA: Chief Secretary to the Government Tan Sri Shamsul Azri Bakar has urged civil servants to communicate in clear, simple language and avoid what he calls "Bahasa Putrajaya" - overly technical or convoluted jargon - when explaining government issues and policies, especially to target groups. Citing the Sales and Service Tax (SST) as an example, he said complex language can create a communication gap. "For instance, when the SST issue arises, we tend to explain it as if we are speaking to professors, senior government officers or those with financial and accounting backgrounds. In reality, 85% of people out there want plain, everyday language," he said. He was speaking at the "Reformasi Satu Kemestian (Reforms A Must)" session, held in conjunction with the first anniversary of public service reforms here Tuesday (Aug 12). Also present were Public Service Department director-general Tan Sri Wan Ahmad Dahlan Abdul Aziz and nearly 1,000 civil servants. Shamsul Azri urged civil servants to improve their communication methods so that the people, especially from lower-income groups, can understand the explanations behind various issues. "In addressing communication between the upper, middle and lower groups, clear communication must be practised in the civil service. In meetings, I've stressed the importance of using simple language and avoiding too much 'bahasa Putrajaya'," he said. ALSO READ: Civil servants must share positive messages on social media, says Chief Secretary To bridge the communication gap between the government and the people, Shamsul Azri directed all corporate communication units to refine their approaches. "I advise everyone managing corporate communication units and leaders at various levels to speak in terms easily understood by grassroots communities. By doing this, we can narrow the communication gap. "Many problems occur because of communication gaps between young, middle-aged and older groups. We must adapt our communication style so that everyone can understand clearly," he said. At the event, Shamsul Azri also launched four new Public Service Digitalisation Circulars aimed at streamlining government service delivery. These included Public Service Digitalisation Circular No. 1 of 2025 - Management of Public Sector Agency Portals and Websites and Circular No. 2 of 2025 - Management of the Integrated Government Telecommunications Network Services (MyGovNet). Also launched were Circular No. 3 of 2025 - Governance of Integrated Government Communication and Collaborative Services (MyGovUC) and Circular No. 4 of 2025 - Policy on Government Public Key Infrastructure Services (MyGPKI). The introduction of these four circulars reflects the commitment of the National Digital Department (JDN) to better align government digital policies in a structured, integrated and effective manner. This move strengthens digital governance and ensures that every government service is delivered faster, more securely and more responsively, in line with the aspirations of the Public Service Reform Agenda (ARPA), ILTIZAM aspirations and the vision of a Digital Nation. - Bernama
The Sun
3 days ago
- Politics
- The Sun
Chief Secretary calls for clear communication in civil service
PUTRAJAYA: Chief Secretary to the Government Tan Sri Shamsul Azri Bakar has called on civil servants to ditch complex jargon, dubbed 'bahasa Putrajaya', in favour of plain language when explaining policies. Speaking at the 'Reformasi Satu Kemestian' session, he highlighted how technical terms create confusion among the public. 'For instance, when the SST issue arises, we tend to explain it as if we are speaking to professors, senior government officers or those with financial and accounting backgrounds. 'In reality, 85 per cent of people out there want plain, everyday language,' he said. The event marked the first anniversary of public service reforms and was attended by Public Service Department director-general Tan Sri Wan Ahmad Dahlan Abdul Aziz and nearly 1,000 civil servants. Shamsul Azri stressed the need for clearer communication to bridge gaps between government officials and lower-income groups. 'In meetings, I've stressed the importance of using simple language and avoiding too much 'bahasa Putrajaya',' he added. He also directed corporate communication units to refine their messaging for grassroots understanding. 'Many problems occur because of communication gaps between young, middle-aged and older groups. 'We must adapt our communication style so that everyone can understand clearly,' he said. The event also saw the launch of four digitalisation circulars aimed at improving government service delivery. These include guidelines on public sector portals, telecommunications networks, integrated communication services, and public key infrastructure. The circulars align with the National Digital Department's efforts to enhance digital governance under the Public Service Reform Agenda. – Bernama
New Straits Times
3 days ago
- Politics
- New Straits Times
Use plain language, not 'Bahasa Putrajaya', civil servants told
PUTRAJAYA: Civil servants must stop using overly complex language that leads to communication failures with the public, says Chief Secretary to the Government Tan Sri Shamsul Azri Bakar. Shamsul said the use of "bureaucratic language" or "Bahasa Putrajaya" to explain government policies was a major reason for communication gaps. He gave the example of the Sales and Service Tax (SST), saying explanations of the policy were only suitable for academics and senior government officials. "But 85 per cent of the people outside want to hear explanations for them, they want the language of ordinary people," Shamsul said at a special session titled "Reformasi Satu Kemestian" to mark one year of civil service reforms. He said he has instructed all corporate communications units to improve communication to bridge the divide between the government and the public. "The person looking after that must ensure we speak a language that all people understand. Only then can we reduce the communication gap," he said, adding that gaps could also occur across different age groups. More than 1,000 public servants attended the event, including Public Service Department director-general Tan Sri Wan Ahmad Dahlan Abdul Aziz and other senior officials. At the event, Shamsul also launched the 2025 Service Digitisation Circular.
