Latest news with #StephenMitchell
Yahoo
a day ago
- Business
- Yahoo
Bronzeville 12-year-old dreams of becoming youngest Chick-fil-A franchise owner in history
CHICAGO — At just 12 years old, Bronzeville student, Stevie Mitchell, is on a mission to become the youngest Chick-fil-A franchise owner in history. Mitchell says he is not just a fan of the food, but he sees Chick-fil-A as a sign of possibility. Mitchell, alongside his father Stephen and South Loop Chick-fil-A owner- Kareem Edwards joined WGN News on Saturday morning to discuss his big dream. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
Yahoo
14-05-2025
- Business
- Yahoo
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership
Medallia technology and Kantar strategy bring a deeper understanding of what matters most to Nationwide members PLEASANTON, Calif., May 14, 2025--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Kantar, today announced that their partnership with financial institution Nationwide, the world's largest building society, has been recognized with the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. The recognition reflects Nationwide's deep-rooted commitment to understanding and acting on feedback from its 16 million members across the United Kingdom. Working with Kantar, Nationwide has created a holistic insight ecosystem that provides a top-down view of customer experience across every level. Medallia's technology powers this experience by capturing rich, real-time signals across digital and in-person touchpoints, enabling the building society to continuously improve the member experience. "Our members are at the heart of everything we do," said Stephen Mitchell, Head of Customer Performance Insight & Reporting at Nationwide. "This recognition is a reflection of the effort we've made to listen more acutely, understand more deeply, and take meaningful action to deliver 'Simply Brilliant Service.'" Nationwide's approach is designed to the Best Practice of a CX pyramid, starting with strategic benchmarking to understand its CX position versus competitors, followed by journey-level measurement development to identify opportunities for transformation. The final step involved embedding Medallia Digital to track app and web experiences – supporting the relaunch of the mobile app, particularly for younger members who had made clear they were seeking a more tailored digital experience. "Medallia is honored to support Nationwide and Kantar in this shared journey," said Ben Brewer, Chief Revenue Officer at Medallia. "We're proud that Medallia's technology is enabling their teams to capture real-time feedback across multiple channels, uncover deep insights, and respond swiftly to member needs – from strategic transformation to digital innovation. It's a privilege to be part of a partnership that delivers meaningful, values-led experiences at scale." Supporting this work is Kantar, whose close strategic collaboration with Nationwide helped build a comprehensive roadmap for insight maturity. From high-level benchmarking to granular journey-level research, Kantar has worked closely with the building society to ensure that listening is structured, strategic, and always aligned to the ambition of delivering a 'Good Way to Bank.' "Nationwide Building Society is an innovative and enduring icon of British High Street, with leading customer service across all channels," said Ewa Davenport, Senior Client Success Director at Kantar. "We are proud to be working in close partnership with Medallia to help Nationwide fulfill its mission of putting members first." The initiative has already delivered measurable results, with member satisfaction scores rising in digital channels. A recent Forrester report also placed Nationwide at the top of the UK's European Banking CX Index for customer experience, further validating the strength of its insight-led strategy. About Nationwide: Nationwide is the world's largest building society, with over 17 million customers, 16 million of whom have a current account, mortgage or savings product, and are therefore members of the Society. Nationwide is owned by its members and focuses on providing banking products and services to its customers. Nationwide is one of the UK's third largest mortgage provider and holds almost £1 in every £10 saved in the UK, as well as one in ten of the UK's current accounts. Nationwide's purpose is "Banking - but fairer, more rewarding, and for the good of society". The Nationwide Board believes that its mutual ownership model enables it to balance its need to retain sufficient profit to remain financially strong, with its commitment to share its success with its customers and members. About Kantar Kantar is the world's leading marketing data and analytics business and an indispensable brand partner to the world's top companies. We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act. We help clients understand what has happened and why and how to shape the marketing strategies that shape their future. For more information, please get in touch with press@ About Medallia Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit © 2025 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia's products are trademarks of Medallia. All other trademarks are the property of their respective owners. View source version on Contacts PR Contact: Jenny Zehentnerpress@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
14-05-2025
- Business
- Business Wire
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership
PLEASANTON, Calif.--(BUSINESS WIRE)-- Medallia, Inc., the global leader in customer and employee experience, and Kantar, today announced that their partnership with financial institution Nationwide, the world's largest building society, has been recognized with the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. The recognition reflects Nationwide's deep-rooted commitment to understanding and acting on feedback from its 16 million members across the United Kingdom. "We're proud that Medallia's technology is enabling their teams to capture real-time feedback across multiple channels, uncover deep insights, and respond swiftly to member needs – from strategic transformation to digital innovation," said Ben Brewer Share Working with Kantar, Nationwide has created a holistic insight ecosystem that provides a top-down view of customer experience across every level. Medallia's technology powers this experience by capturing rich, real-time signals across digital and in-person touchpoints, enabling the building society to continuously improve the member experience. 'Our members are at the heart of everything we do,' said Stephen Mitchell, Head of Customer Performance Insight & Reporting at Nationwide. 'This recognition is a reflection of the effort we've made to listen more acutely, understand more deeply, and take meaningful action to deliver 'Simply Brilliant Service.'' Nationwide's approach is designed to the Best Practice of a CX pyramid, starting with strategic benchmarking to understand its CX position versus competitors, followed by journey-level measurement development to identify opportunities for transformation. The final step involved embedding Medallia Digital to track app and web experiences – supporting the relaunch of the mobile app, particularly for younger members who had made clear they were seeking a more tailored digital experience. 'Medallia is honored to support Nationwide and Kantar in this shared journey,' said Ben Brewer, Chief Revenue Officer at Medallia. 'We're proud that Medallia's technology is enabling their teams to capture real-time feedback across multiple channels, uncover deep insights, and respond swiftly to member needs – from strategic transformation to digital innovation. It's a privilege to be part of a partnership that delivers meaningful, values-led experiences at scale.' Supporting this work is Kantar, whose close strategic collaboration with Nationwide helped build a comprehensive roadmap for insight maturity. From high-level benchmarking to granular journey-level research, Kantar has worked closely with the building society to ensure that listening is structured, strategic, and always aligned to the ambition of delivering a 'Good Way to Bank.' 'Nationwide Building Society is an innovative and enduring icon of British High Street, with leading customer service across all channels,' said Ewa Davenport, Senior Client Success Director at Kantar. 'We are proud to be working in close partnership with Medallia to help Nationwide fulfill its mission of putting members first.' The initiative has already delivered measurable results, with member satisfaction scores rising in digital channels. A recent Forrester report also placed Nationwide at the top of the UK's European Banking CX Index for customer experience, further validating the strength of its insight-led strategy. About Nationwide: Nationwide is the world's largest building society, with over 17 million customers, 16 million of whom have a current account, mortgage or savings product, and are therefore members of the Society. Nationwide is owned by its members and focuses on providing banking products and services to its customers. Nationwide is one of the UK's third largest mortgage provider and holds almost £1 in every £10 saved in the UK, as well as one in ten of the UK's current accounts. Nationwide's purpose is "Banking - but fairer, more rewarding, and for the good of society". The Nationwide Board believes that its mutual ownership model enables it to balance its need to retain sufficient profit to remain financially strong, with its commitment to share its success with its customers and members. About Kantar Kantar is the world's leading marketing data and analytics business and an indispensable brand partner to the world's top companies. We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act. We help clients understand what has happened and why and how to shape the marketing strategies that shape their future. For more information, please get in touch with press@ About Medallia Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit © 2025 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia's products are trademarks of Medallia. All other trademarks are the property of their respective owners.
BBC News
14-05-2025
- BBC News
Scarborough man jailed for prolonged abuse of boy
A man has been jailed for a series of sexual assaults on a March, Stephen Mitchell, 67, of Northstead Flats, Scarborough, admitted six charges, including raping the boy on five occasions, four counts of indecency with a child, and one charge of indecent assault against a offences, dating back to the 1990s, began when the boy was of primary school-age, and continued for a number of at York Crown Court on Tuesday, Mitchell was jailed for10 years and nine months, and issued with an indefinite Sexual Harm Prevention Order. The court case detailed the course of the abuse, which began with Mitchell grooming the primary school-aged victim by buying him food and allowing him to watch cartoons with him on satellite then began to show the victim pornographic films, which was followed by Mitchell performing sex acts on himself in front of the child. Mitchell's activity then escalated to inciting the boy to abuse continued over a period of years, with Mitchell threatening to abuse another, younger, child if his victim told a personal impact statement, his victim, now an adult, addressed Mitchell directly."You no longer control me, and you cannot destroy me or my family," he said."I am closer to my family than I have ever been and can enjoy a life outside work. The statement recalled how the victim has "used work as a tool - to push my thoughts and feelings to the back of my mind - and worked long, long hours"."No more. I can now enjoy a life where you have no power. I have come through this as a much stronger person. "I will never forgive you Mitchell - the gates of hell are waiting for you." 'Depraved abuse' Police Staff Investigator Anne Yates said: "Mitchell has shown no remorse for the horrific abuse that he inflicted on an innocent child."The victim has shown immense courage in coming forward and providing the evidence that gave Mitchell no option but to plead guilty."She said no child should experience the trauma this victim had had to endure over a prolonged period of time."But he has come through this strong, and with hope for the future, which is truly admirable. "I hope he continues to move on with his life, putting this trauma behind him, knowing that Mitchell is now facing the consequences of his depraved abuse." Listen to highlights from North Yorkshire on BBC Sounds, catch up with the latest episode of Look North or tell us a story you think we should be covering here.
