Latest news with #TNeGA
New Indian Express
4 days ago
- Business
- New Indian Express
Soon, use WhatsApp to access 50 Tamil Nadu government services
CHENNAI: About 50 Tamil Nadu government services, including applying for ration cards, nativity and income certificates, payment of taxes, trade licences and booking of tickets in government buses, can soon be done through WhatsApp from anywhere. An AI-powered bi-lingual chatbot (English and Tamil) will ensure that the user is able to get what they are looking for without being rerouted to any external interface through links or other applications, officials said. The Tamil Nadu e-Governance Agency (TNeGA) is working to roll out the WhatsApp-based e-governance solution in next three months, sources said. Minister of Information Technology and Digital Services Palanivel Thiaga Rajan had made the announcement regarding the service in the Assembly in April. 'Chatbot uses Generative AI to interpret citizens' request' 'Any form that needs to be filled or document to be uploaded when applying for a service can be done on WhatsApp itself. In case they are applying for documents such as nativity or income certificates, they will be able to download them as PDF files. Payments (the minimal fee charged for different types of services) can also be made through WhatsApp's native payment feature. We are also providing other digital payment options,' said Dr Alby John Vargheese, Chief Executive Officer, Tamil Nadu e-Governance Agency. The chatbot will support Tamil and English interactions and through the 'Flow' feature of WhatsApp Business Platform dynamically guide users through services. It plans on tapping into Generative AI to interpret citizens' requests and direct them to the appropriate service.
Time of India
30-05-2025
- Business
- Time of India
TN launches SimpleGov to fast-track certificates, NOCs
Chennai: Want to start a hotel, open a hostel, or just get a passport as a govt employee? You no longer have to run across departments. The Tamil Nadu govt has launched SimpleGov — a digitised, self-declaration-based system to issue key certificates and NOCs in a day, skipping months of red tape. The initial rollout covers ten services — including sanitation certificates, public building licences, registration for old age homes, hostels for working women and women's homes, solvency certificates, white category industries list, NOCs for converting wetlands to non-agricultural use, good conduct certificates, and NOCs for govt staff applying for passports. The services were launched by Chief Minister M K Stalin, and the govt plans to add 150 services to this soon. Until now, several of these services required physical documents, in-person inspections, and long processing times — often stretching from several weeks to more than a year. With SimpleGov, most services will be delivered within a day, using digital KYC, QR codes, automated workflows, and self-declaration forms. PWC Davidar, advisor, SimpleGov, said one of the most important reforms was NOCs for govt employees applying for passports. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Magic Quadrant for Strategic Cloud Platform Services - Google Cloud: Future of Infrastructure CIO | Google Cloud, AMD Undo "The Secretariat clears about 500 passport NOCs for officials every week, the highest being from the school education department. We've now amended procedures so officials just need to upload a prior intimation letter on the IFHRMS portal. They can proceed with their passport applications without a formal NOC," he said. Getting sanitation certificates — a key requirement for businesses such as hotels and resorts — has also been made simpler. "Earlier, paperwork for these certificates crossed at least 30 tables without any value addition and took a month. Now, applicants can upload a self-declaration on cleanliness, working toilets, and no mosquito breeding on the e-governance portal. They will get an automated certificate immediately. But there will be provisions for public health officials to inspect at any time," Davidar said. Tamil Nadu e-Governance Agency (TNeGA) director M Govinda Rao said that SimpleGov services have been integrated into both departmental portals and the TNeGA platform. "It's being improved regularly," he said. A high-level committee will monitor the rollout.
