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Daily Mirror
05-07-2025
- Daily Mirror
TUI hotel's 'inedible' food blasted by Brit couple banned from Corfu flight home
Paul and Ellie Bell's Greek getaway was cut short after the couple were ejected from their hotel and told they couldn't fly home - but TUI say the decision was based on "repeated incidents" A British couple were left stranded in Corfu after being booted out of their hote l and denied boarding on their return flight to the UK, claiming that TUI "washed their hands of them". North Shields couple Paul Bell, 64, and his wife Ellie, 65, had booked a week-long half-board holiday at the Terezas Hotel in Sidari, Corfu, having previously enjoyed a stay there. Their holiday was abruptly cut short when TUI removed them from their hotel and prevented them from flying home, despite the couple having booked a package deal. Paul is baffled as to why they were ejected and then left several hundred pounds out of pocket, having to arrange an alternative flight home with Jet2, take a taxi to the airport instead of a transfer, and book into another hotel for the remainder of the holiday. In letters seen by ChronicleLive, TUI stated that the decision was based on repeated incidents during their stay which were deemed unacceptable and disruptive. However, Paul contests this, stating that TUI never asked him or Ellie for their side of the story. Earlier in the holiday, Ellie had voiced her dissatisfaction to the manager about the quality of the food, which Paul described as "tepid" and "not very nice". He said: "Some of the things you would get were rice with sprouts, or another time you'd have rice with a slice of beetroot in it. "My wife spoke to the manager twice, she complained about the food being inedible and he didn't seem interested. She asked him to join us for breakfast the next day so we could show him what we meant, but he never turned up." The couple enjoyed a day out, but upon their return, they "had a word" with the representative. The following day, as Paul and Ellie awaited their excursion to Corfu town, they were stunned to receive a letter stating they could no longer stay at the hotel. Dated May 20, the letter read: "You caused a serious disturbance by shouting inside the hotel restaurant in front of other guests, resulting in significant distress and disruption to the peaceful environment of the hotel," and "you directed aggressive and disrespectful language towards both hotel staff, the hotel owners, and TUI representatives on site." Paul insists that they did nothing wrong, highlighting that no one from TUI sought their side of the story before making a decision. He claimed: "I don't remember anybody shouting. "We only spoke to the rep when she was present at the hotel, and there was no disrespect towards her. They've made a decision based on the manager's account without hearing us out. But surely every story has two sides? I was livid; it completely ruined our plans for the day." Paul and Ellie were instructed to contact the UK consulate for further assistance, rather than being given a chance to respond or appeal. On May 21 at 22.28, they received another letter stating that Ellie was prohibited from boarding the TOM1531 flight on Friday, May 23. Just over 12 hours later, an additional email stated that both Paul and Ellie would be barred from the flight. TUI explained this decision was made in line with their terms and conditions, due to "due to your conduct and behaviour". On Thursday, May 22, Paul booked flights home from Corfu with Jet2 for later that day, costing €328.56 (£284). However, after returning to North Shields, they received another email from TUI stating that "the refusal of carriage for Paul Bell and Eleanor Bell has now been revoked, and you will now be allowed travel on your inbound flight". Paul said: "That doesn't help us now, because we were told we have to make our own travel arrangements and we came home. We had to pay €60 (£50) for a taxi to the airport as well, because we weren't allowed on the transfers. "When we go on holiday, we try to go somewhere nice and quiet, sit and chill, try the local stuff, go to the towns and see the scenery and to have food like we did (in the hotel) was really disappointing. We got no back-up whatsoever from TUI. "They took whatever the manager said as gospel and came to a decision just like that. Had we been drunk and disorderly, fine, but we weren't - we've never had any bother on any holidays before, until this time with TUI." ChronicleLive reported that TUI plans to refund the couple's flights home with and their journey to the airport. TUI declined to comment further. Paul is not the only North East holidaymaker to come back from Corfu feeling let down by their experience. Earlier in June, Westerhope gran Susan Edwards vouched to never book with the tour operator again after moaning that there was "no English food" available at the Lido Corfu Sun Hotel.
Dublin Live
26-06-2025
- Dublin Live
Couple evicted from TUI hotel and banned from flight after 'complaining about food'
Our community members are treated to special offers, promotions and adverts from us and our partners. You can check out at any time. More info A dream holiday turned sour for a pair evicted from their Corfu hotel and then barred from their return flight. Paul Bell and his wife Ellie faced a Grecian getaway gone awry when they were ejected after TUI accused them of "aggressive and disrespectful language" in the hotel's diner. The North Shields couple, Paul, 64, and Ellie, 65, had to spend a hefty sum on another stay in Corfu, book alternative flights, and sort out their transportation after the fallout with TUI. In defiant response, the Bells promise never to use TUI again, denying the claims of causing trouble at Sidari's Terezas Hotel restaurant — an establishment they'd praised before. The controversial episode erupted following Ellie's expression of discontent with substandard food to the manager, with Paul labelling the offerings as "tepid" and "not very nice". Paul laid bare their culinary grievances, describing meals such as: "Some of the things you would get were rice with sprouts, or another time you'd have rice with a slice of beetroot in it. My wife spoke to the manager twice, she complained about the food being inedible and he didn't seem interested. She asked him to join us for breakfast the next day so we could show him what we meant, but he never turned up." Paul and Ellie were utterly shocked when they got a letter the next day telling them their stay at the hotel was cut short. The letter, dated May 20, accused: "You caused a serious disturbance by shouting inside the hotel restaurant in front of other guests, resulting in significant distress and disruption to the peaceful environment of the hotel," and claimed "you directed aggressive and disrespectful language towards both hotel staff, the hotel owners, and TUI representatives on site," as reported by the Mirror, reports the Irish Mirror. (Image: Iain Buist/Newcastle Chronicle) However, Paul disputed these allegations to Chronicle Live, maintaining that he and Ellie hadn't gotten the chance to present their version of events to TUI. He explained: "I don't remember anybody shouting. We only spoke to the rep on the day she was at the hotel and there was nothing disrespectful shown to her. They've never come and spoke to us to find out what happened, they've decided off what the manager has told them. But surely there are always two sides to a story? I was furious, because it spoiled the day we had planned." Without the opportunity for a formal response or appeal, all Paul and Ellie were told was to contact the UK consulate should they need further assistance. Then, on the evening of May 21 at 22.28, the pair received yet another upsetting piece of news - a letter declaring that Ellie was prohibited from getting on the TOM1531 flight back to Newcastle scheduled for Friday, May 23. Barely half a day had passed when Paul and Ellie got a shocker of an email informing them that they'd been banned from their TUI flight home. TUI said the ban was "due to your conduct and behaviour", in accordance with their policies. In a scramble, Paul booked return flights back from Corfu using Jet2, shelling out €328.56 (£280) on Thursday, May 22. But when they got back to North Shields, TUI dropped yet another bombshell via email. The latest update stated: "the refusal of carriage for Paul Bell and Eleanor Bell has now been revoked, and you will now be allowed travel on your inbound flight". Paul fumed over the hassle, saying "That doesn't help us now, because we were told we have to make our own travel arrangements and we came home. We had to pay €60 for a taxi to the airport as well, because we weren't allowed on the transfers,". (Image: Paul Bell/Chronicle Live) Explaining their peaceful holiday style, Paul remarked, "When we go on holiday, we try to go somewhere nice and quiet, sit and chill, try the local stuff, go to the towns and see the scenery and to have food like we did (in the hotel) was really disappointing. We got no back-up whatsoever from TUI." He vented his frustration with how quickly the decision was made, detailing, "They took whatever the manager said as gospel and came to a decision just like that. Had we been drunk and disorderly, fine, but we weren't - we've never had any bother on any holidays before, until this time with TUI." ChronicleLive has learned that TUI is planning to reimburse the couple's unexpected flights and their taxi fare to the airport. TUI has opted not to comment further. The Mirror has contacted TUI for further information. Join our Dublin Live breaking news service on WhatsApp. Click this link to receive your daily dose of Dublin Live content. 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Wales Online
25-06-2025
- Wales Online
TUI couple who complained about 'inedible' food kicked out of hotel and banned from flight
TUI couple who complained about 'inedible' food kicked out of hotel and banned from flight Paul Bell and his wife Ellie, from North Shields, Tyne and Wear, had booked a package deal with TUI but their week-long holiday in Corfu was cut short after they were barred from flying home Paul Bell from North Shields had a nightmare TUI holiday in Corfu. (Image: Iain Buist/Newcastle Chronicle ) A British couple's holiday in Corfu was abruptly cut short when they were ejected from their hotel and barred from their return flight to the UK. Paul Bell, 64, and his 65 year old wife Ellie, from North Shields, Tyne and Wear, had booked a package deal with TUI but found themselves at odds with the tour operator. According to TUI, the couple allegedly used "aggressive and disrespectful language" in the restaurant of the Terezas Hotel in Sidari, where they had previously stayed without a problem. The couple disputed the claims, insisting they had not shouted in the restaurant. However, Ellie had voiced her concerns about the subpar food quality to the manager. For our free daily briefing on the biggest issues facing the nation, sign up to the Wales Matters newsletter here . Paul described the hotel's culinary offerings to Chronicle Live as "tepid" and "not very nice", recounting instances where they were served uninspiring dishes such as rice with sprouts or a solitary slice of beetroot, reports the Mirror. Food at the Terezas Hotel in Sidari, Corfu, which the Bells were unhappy about (Image: Paul Bell/Chronicle Live ) Ellie complained to the manager on two occasions, inviting him to join them for breakfast to demonstrate their grievances, but he failed to appear. The dispute ultimately led to the couple's expulsion from the hotel and denial of boarding on their scheduled flight back to the UK. Article continues below As a result, they were forced to spend several hundred pounds to salvage their holiday, securing a new hotel, flight, and transfer arrangements. The experience left a sour taste, prompting the couple to vow never to use TUI again. Paul and Ellie received a letter the following day declaring that they could not remain at their hotel for the rest of their holiday. The letter, dated May 20, read: "You caused a serious disturbance by shouting inside the hotel restaurant in front of other guests, resulting in significant distress and disruption to the peaceful environment of the hotel," and went on to say "you directed aggressive and disrespectful language towards both hotel staff, the hotel owners, and TUI representatives on site." However, Paul disputed this account, claiming TUI hadn't asked him or Ellie about the incident. He explained: "I don't remember anybody shouting. We only spoke to the rep on the day she was at the hotel and there was nothing disrespectful shown to her. "They've never come and spoke to us to find out what happened, they've decided off what the manager has told them. But surely there are always two sides to a story? I was furious, because it spoiled the day we had planned." Instead of being offered an opportunity to respond or challenge the decision, Paul and Ellie were instructed to get in touch with the UK consulate for further help. Then, on the evening of May 21, at 22:28, the couple received yet another letter stating that Ellie was prohibited from boarding the return TOM1531 flight to Newcastle on Friday, May 23. Just over 12 hours later, another email arrived stating that both Paul and Ellie would be barred from boarding the flight. TUI justified this decision by citing their terms and conditions, attributing it to "due to your conduct and behaviour". Paul arranged return flights from Corfu with Jet2 on Thursday, May 22, for later that day at a cost of €328.56 (£280). However, upon their return to North Shields, they received yet another email from TUI stating that "the refusal of carriage for Paul Bell and Eleanor Bell has now been revoked, and you will now be allowed travel on your inbound flight". The man explained: "That doesn't help us now, because we were told we have to make our own travel arrangements and we came home. We had to pay €60 for a taxi to the airport as well, because we weren't allowed on the transfers. "When we go on holiday, we try to go somewhere nice and quiet, sit and chill, try the local stuff, go to the towns and see the scenery and to have food like we did (in the hotel) was really disappointing. We got no back-up whatsoever from TUI. "They took whatever the manager said as gospel and came to a decision just like that. Had we been drunk and disorderly, fine, but we weren't - we've never had any bother on any holidays before, until this time with TUI." ChronicleLive has learned that TUI intends to reimburse the couple for their return flights and their airport transfers. TUI chose not to provide any additional comments to the publication. Article continues below
Scottish Sun
25-06-2025
- Scottish Sun
Brit couple kicked out of Corfu hotel & barred from flight after ‘complaining about food' & moaning rice was ‘inedible'
Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) A BRIT couple were kicked out of their Corfu hotel and yanked off their flight home after complaining about the "inedible" food. Paul Bell, 64, and wife Ellie, 65, swear they have "washed their hands" of travel firm TUI after a nightmare week-long, half-board holiday at the Terezas Hotel in Sidari, Corfu. Sign up for Scottish Sun newsletter Sign up 5 Paul Bell from near Newcastle had a nightmare TUI holiday in Corfu Credit: NCJMedia 5 He said the food at the Terezas Hotel in Sidari, Corfu was subpar Credit: NCJMedia 5 Paul and wife Ellie said they have 'washed their hands' of TUI after the experience Credit: NCJMedia The couple had enjoyed a previous stay there, but this trip ended in sparks. TUI ejected them from their hotel and barred them from flying home - despite the couple having booked a package deal - leaving them hundreds of pounds down. Have you been disappointed by hotel food abroad? Email They were forced to arrange an alternative flight home with Jet2, take a taxi to the airport instead of a transfer, and book into another hotel for the rest of the stay. read more in world news SICK STUNT Brit paedo Jacky Jhaj's ad for 'Disneyland child wedding' requested 100 kids Paul says he cannot understand why the couple were booted out. TUI said they had been disruptive throughout their stay. But Paul disputes this, and claims TUI never even asked him or Ellie for their version of events. Trouble began when Ellie complained to the manager about the quality of the food - which Paul described as "tepid" and "not very nice". He told the Newcastle Chronicle: "Some of the things you would get were rice with sprouts, or another time you'd have rice with a slice of beetroot in it. "My wife spoke to the manager twice, she complained about the food being inedible and he didn't seem interested. Moment Brit passenger hauled off Ryanair flight heading to Corfu after mid-air brawl as plane forced to divert to Italy "She asked him to join us for breakfast the next day so we could show him what we meant, but he never turned up." The couple went out for the day and "had a word" with the rep when they returned. The next day, the couple were hit with a letter telling them to get out of the hotel while waiting for a day trip to Corfu town. It explained they were barred from staying in the hotel for the rest of the trip. The letter, dated Tuesday May 20, said: "You caused a serious disturbance by shouting inside the hotel restaurant in front of other guests, resulting in significant distress and disruption to the peaceful environment of the hotel." It added: "You directed aggressive and disrespectful language towards both hotel staff, the hotel owners, and TUI representatives on site." 5 Corfu is loved by Brits for its stunning coastline Credit: Getty 5 Susan Edwards also had a subpar experience in a Corfu hotel Credit: NCJ MEDIA Paul said: "I don't remember anybody shouting," and claims they were evicted without any conversations beforehand. He said: "We only spoke to the rep on the day she was at the hotel and there was nothing disrespectful shown to her. "They've never come and spoke to us to find out what happened, they've decided off what the manager has told them. "But surely there are always two sides to a story? I was furious, because it spoiled the day we had planned." Paul and Ellie were allegedly denied any chance to appeal the decision and simply told to contact the UK consulate if they needed further help. On the Wednesday, the couple got another letter saying that Ellie was barred from flying home at the end of the week. Yet another correspondence came through 12 hours later blacklisting Paul from the plane as well. TUI said that this decision was based on their terms and conditions and driven by the pair's "conduct and behaviour". Paul promptly booked flights back from Corfu with Jet2 on Thursday, May 22, - at a cost of €330. Brit gran moans: No English food at Corfu hotel By Patrick Harrington A BRITISH gran's dream holiday to Corfu fell flat because her all-inclusive resort "didn't have any English food" on offer. Susan Edwards, 69, from Westerhope, Newcastle upon Tyne, vowed she'll never book with TUI again after being less than impressed with the grub on offer. Susan jetted off in May with three cousins and her daughter for a seven-night stay at the Lido Corfu Sun Hotel on the Greek island. They were looking forwards to a week of relaxation, but the ordeal was "horrendous from the minute they got there," Susan said. After paying £750 each for the week, the sun-seekers were expecting slap-up meals and drinks on tap. But Susan told Chronicle Live: "There was no food we could eat and we couldn't have anything to drink. We had to pay €1.50 for water." The family discovered there was "no English food" on offer whatsoever. Instead, Susan said: "On a morning you could have toast, a hard-boiled egg, or something in sauce. "For breakfast there was mozzarella and sliced tomatoes. There was no hot bacon or sausage." Read more about Susan's hotel woes. After they got home, TUI then revoked the ban - meaning they could have caught the Friday flights after all. Paul said: "That doesn't help us now, because we were told we have to make our own travel arrangements and we came home. "We had to pay €60 for a taxi to the airport as well, because we weren't allowed on the transfers." TUI said the couple would be refunded for the extra flights they bought. Reflecting on the whole experience, Paul said: "When we go on holiday, we try to go somewhere nice and quiet, sit and chill, try the local stuff, go to the towns and see the scenery and to have food like we did (in the hotel) was really disappointing. "We got no back-up whatsoever from TUI. "They took whatever the manager said as gospel and came to a decision just like that. "Had we been drunk and disorderly, fine, but we weren't - we've never had any bother on any holidays before, until this time with TUI." The Sun has reached out to TUI for comment.
The Irish Sun
25-06-2025
- The Irish Sun
Brit couple kicked out of Corfu hotel & barred from flight after ‘complaining about food' & moaning rice was ‘inedible'
A BRIT couple were kicked out of their Corfu hotel and yanked off their flight home after complaining about the "inedible" food. Paul Bell, 64, and wife Ellie, 65, swear they have "washed their hands" of travel firm TUI after a nightmare week-long, half-board holiday at the Terezas Hotel in Sidari, 5 Paul Bell from near Newcastle had a nightmare TUI holiday in Corfu Credit: NCJMedia 5 He said the food at the Terezas Hotel in Sidari, Corfu was subpar Credit: NCJMedia 5 Paul and wife Ellie said they have 'washed their hands' of TUI after the experience Credit: NCJMedia The couple had enjoyed a previous stay there, but this trip ended in sparks. TUI ejected them from their hotel and barred them from flying home - despite the couple having booked a package deal - leaving them hundreds of pounds down. Have you been disappointed by hotel food abroad? Email They were forced to arrange an alternative flight home with Jet2, take a taxi to the airport instead of a transfer, and book into another hotel for the rest of the stay. read more in world news Paul says he cannot understand why the couple were booted out. TUI said they had been disruptive throughout their stay. But Paul disputes this, and claims TUI never even asked him or Ellie for their version of events. Trouble began when Ellie complained to the manager about the quality of the food - which Paul described as "tepid" and "not very nice ". Most read in The Sun He told the Newcastle Chronicle: "Some of the things you would get were rice with sprouts, or another time you'd have rice with a slice of beetroot in it. "My wife spoke to the manager twice, she complained about the food being inedible and he didn't seem interested. Moment Brit passenger hauled off Ryanair flight heading to Corfu after mid-air brawl as plane forced to divert to Italy "She asked him to join us for breakfast the next day so we could show him what we meant, but he never turned up." The couple went out for the day and "had a word" with the rep when they returned. The next day, the couple were hit with a letter telling them to get out of the hotel while waiting for a day trip to Corfu town. It explained they were barred from staying in the hotel for the rest of the trip. The letter, dated Tuesday May 20, said: "You caused a serious disturbance by shouting inside the hotel restaurant in front of other guests, resulting in significant distress and disruption to the peaceful environment of the hotel." It added: "You directed aggressive and disrespectful language towards both hotel staff, the hotel owners, and TUI representatives on site." 5 Corfu is loved by Brits for its stunning coastline Credit: Getty 5 Susan Edwards also had a subpar experience in a Corfu hotel Credit: NCJ MEDIA Paul said: "I don't remember anybody shouting," and claims they were evicted without any conversations beforehand. He said: "We only spoke to the rep on the day she was at the hotel and there was nothing disrespectful shown to her. "They've never come and spoke to us to find out what happened, they've decided off what the manager has told them. "But surely there are always two sides to a story? I was furious, because it spoiled the day we had planned." Paul and Ellie were allegedly denied any chance to appeal the decision and simply told to contact the UK consulate if they needed further help. On the Wednesday, the couple got another letter saying that Ellie was barred from flying home at the end of the week. Yet another correspondence came through 12 hours later blacklisting Paul from the plane as well. TUI said that this decision was based on their terms and conditions and driven by the pair's "conduct and behaviour". Paul promptly booked flights back from Corfu with Jet2 on Thursday, May 22, - at a cost of €330. Brit gran moans: No English food at Corfu hotel By Patrick Harrington A BRITISH gran's dream holiday to Corfu fell flat because her all-inclusive resort "didn't have any English food" on offer. Susan Edwards, 69, from Westerhope, Newcastle upon Tyne, vowed she'll never book with TUI again after being less than impressed with the grub on offer. Susan jetted off in May with three cousins and her daughter for a seven-night stay at the Lido Corfu Sun Hotel on the Greek island. They were looking forwards to a week of relaxation, but the ordeal was "horrendous from the minute they got there," Susan said. After paying £750 each for the week, the sun-seekers were expecting slap-up meals and drinks on tap. But Susan told The family discovered there was "no English food" on offer whatsoever. Instead, Susan said: "On a morning you could have toast, a hard-boiled egg, or something in sauce. "For breakfast there was mozzarella and sliced tomatoes. There was no hot bacon or sausage." Read more about After they got home, TUI then revoked the ban - meaning they could have caught the Friday flights after all. Paul said: "That doesn't help us now, because we were told we have to make our own travel arrangements and we came home. "We had to pay €60 for a taxi to the airport as well, because we weren't allowed on the transfers." TUI said the couple would be refunded for the extra flights they bought. Reflecting on the whole experience, Paul said: "When we go on holiday, we try to go somewhere nice and quiet, sit and chill, try the local stuff, go to the towns and see the scenery and to have food like we did (in the hotel) was really disappointing. "We got no back-up whatsoever from TUI. "They took whatever the manager said as gospel and came to a decision just like that. "Had we been drunk and disorderly, fine, but we weren't - we've never had any bother on any holidays before, until this time with TUI." The Sun has reached out to TUI for comment.
