Latest news with #TerezasHotel
Irish Daily Mirror
an hour ago
- Irish Daily Mirror
Couple kicked out of hotel and barred from flight after complaining about food
A holiday nightmare unfolded for a couple who were evicted from their Corfu hotel and subsequently denied boarding their flight back home. Paul Bell along with his wife Ellie had snapped up a package deal with TUI, but their Grecian escape was abruptly cut short – they were banned from their homeward journey after they were accused by TUI of using "aggressive and disrespectful language" in the hotel eatery. The North Shields duo, Paul, aged 64, and Ellie, 65, forked out a small fortune to secure another Corfu hotel, arrange alternative flights back home, and organise their own transfers. Vowing to boycott TUI in future, the Bells rebuff allegations of causing a commotion at the Terezas Hotel's restaurant in Sidari—a venue they previously rated. The contentious incident reportedly arose when Ellie voiced dissatisfaction to the manager over subpar cuisine, which Paul condemned as "tepid" and "not very nice". Detailing their culinary displeasures, Paul recounted offerings like "Some of the things you would get were rice with sprouts, or another time you'd have rice with a slice of beetroot in it. My wife spoke to the manager twice, she complained about the food being inedible and he didn't seem interested. She asked him to join us for breakfast the next day so we could show him what we meant, but he never turned up." Paul and Ellie were left gobsmacked when they received a letter the following day, stating that they could no longer stay at the hotel for the rest of their holiday. The letter, dated May 20, read: "You caused a serious disturbance by shouting inside the hotel restaurant in front of other guests, resulting in significant distress and disruption to the peaceful environment of the hotel," and "you directed aggressive and disrespectful language towards both hotel staff, the hotel owners, and TUI representatives on site," reports the Mirror. However, Paul refuted these claims to Chronicle Live, insisting that neither he nor Ellie had been given the opportunity to share their side of the story with TUI. He said: "I don't remember anybody shouting. We only spoke to the rep on the day she was at the hotel and there was nothing disrespectful shown to her. They've never come and spoke to us to find out what happened, they've decided off what the manager has told them. But surely there are always two sides to a story? I was furious, because it spoiled the day we had planned." Instead of being given the chance to respond or appeal, Paul and Ellie were simply advised to get in touch with the UK consulate if they needed any further help. Then, late in the evening on May 21 at 22.28, the couple were hit with another blow - a letter stating that Ellie was banned from boarding the TOM1531 flight back to Newcastle on Friday, May 23. Just over 12 hours later, another email arrived stating that both Paul and Ellie would be barred from boarding the flight. TUI explained this decision was "due to your conduct and behaviour", in line with their terms and conditions. Paul hastily booked return flights from Corfu with Jet2 on Thursday, May 22, costing €328.56 (£280). However, upon their arrival back in North Shields, they received yet another email from TUI. This time, it read: "the refusal of carriage for Paul Bell and Eleanor Bell has now been revoked, and you will now be allowed travel on your inbound flight". "That doesn't help us now, because we were told we have to make our own travel arrangements and we came home. We had to pay €60 for a taxi to the airport as well, because we weren't allowed on the transfers," Paul added. "When we go on holiday, we try to go somewhere nice and quiet, sit and chill, try the local stuff, go to the towns and see the scenery and to have food like we did (in the hotel) was really disappointing. We got no back-up whatsoever from TUI. "They took whatever the manager said as gospel and came to a decision just like that. Had we been drunk and disorderly, fine, but we weren't - we've never had any bother on any holidays before, until this time with TUI." ChronicleLive has learned that TUI intends to refund the couple's flights home and their travel to the airport. TUI declined to provide further comment to the publication. The Mirror has reached out to TUI for additional information.
Daily Record
3 hours ago
- Daily Record
TUI tourists blast food at Corfu hotel but were stunned by company's response
Paul Bell and his wife Ellie were alleged to have used "aggressive and disrespectful language" in the hotel. A Brit couple were booted out of their hotel in Corfu and denied boarding on their flight back to the UK. Paul Bell and wife Ellie booked a package holiday with TUI but their trip was cut short - and they were barred from flying home - after TUI said they used "aggressive and disrespectful language" in the restaurant. Paul, 64, and Ellie, 65, spent several hundreds pounds to continue their trip in a different hotel in Corfu, a new flight home and their own transfers, reports the Mirror. Now the couple, from North Shields, Tyne and Wear, say they will never use TUI again, as they deny having shouted in the restaurant of the Terezas Hotel in Sidari, where they had enjoyed a stay before. The exchange is said to have happened after Ellie had registered a complaint with the manager about the quality of the food, which Paul described as "tepid" and "not very nice". "Some of the things you would get were rice with sprouts, or another time you'd have rice with a slice of beetroot in it. My wife spoke to the manager twice, she complained about the food being inedible and he didn't seem interested. She asked him to join us for breakfast the next day so we could show him what we meant, but he never turned up," Paul said. Paul and Ellie were handed a letter the following day informing them they were unable to stay at the hotel for the remainder of their holiday. The letter, dated May 20, said: "You caused a serious disturbance by shouting inside the hotel restaurant in front of other guests, resulting in significant distress and disruption to the peaceful environment of the hotel," and "you directed aggressive and disrespectful language towards both hotel staff, the hotel owners, and TUI representatives on site." However, Paul said this was not the case and TUI did not ask him or Ellie for their versions of events. He continued: "I don't remember anybody shouting. We only spoke to the rep on the day she was at the hotel and there was nothing disrespectful shown to her. They've never come and spoke to us to find out what happened, they've decided off what the manager has told them. But surely there are always two sides to a story? I was furious, because it spoiled the day we had planned." Rather than being given the right to respond or appeal, Paul and Ellie were told to contact the UK consulate if they required any further assistance. Then, on May 21 at 10.28pm, the couple received another letter saying Ellie was barred from flying home on the TOM1531 flight for Newcastle on Friday, May 23. Just over 12 hours later, yet another email stated that both Paul and Ellie would be blocked from boarding the flight home. TUI said that this decision had been made in accordance with their terms and conditions, and that the decision was "due to your conduct and behaviour". Paul was forced to book flights from Corfu with Jet2 on Thursday, May 22, for later that day at a cost of €328.56 (£280). However, after arriving back in North Shields, the couple received another email from TUI saying that "the refusal of carriage for Paul Bell and Eleanor Bell has now been revoked, and you will now be allowed travel on your inbound flight". "That doesn't help us now, because we were told we have to make our own travel arrangements and we came home. We had to pay €60 for a taxi to the airport as well, because we weren't allowed on the transfers," Paul added. "When we go on holiday, we try to go somewhere nice and quiet, sit and chill, try the local stuff, go to the towns and see the scenery and to have food like we did (in the hotel) was really disappointing. We got no back-up whatsoever from TUI. "They took whatever the manager said as gospel and came to a decision just like that. Had we been drunk and disorderly, fine, but we weren't - we've never had any bother on any holidays before, until this time with TUI." It is understood that TUI plan to refund the couple's flights home with and their travel to the airport. TUI declined to comment further, but has been approached for more detail.
Daily Mirror
9 hours ago
- Daily Mirror
TUI tourists slam food in Corfu hotel - but were astonished by firm's response
Paul Bell and wife Ellie say they've "washed their hands of" TUI after booking a week-long half-board holiday at the Terezas Hotel in Sidari, Corfu with the company A British couple were kicked out of their hotel in Corfu and denied boarding on their flight back to the UK. Paul Bell and wife Ellie booked a package deal with TUI but their trip was cut short - and they were barred from flying home - after TUI said they used "aggressive and disrespectful language" in the restaurant. Paul, 64, and 65-year-old Ellie spent several hundreds pounds to continue their holiday in a different hotel in Corfu, a new flight home and their own transfers. Now the couple, from North Shields, Tyne and Wear, say they will never use TUI again, as they deny shouting in the restaurant of the Terezas Hotel in Sidari, where they had enjoyed a stay before. The exchange is said to have happened after Ellie had complained to the manager about the quality of the food, which Paul described as "tepid" and "not very nice". "Some of the things you would get were rice with sprouts, or another time you'd have rice with a slice of beetroot in it. My wife spoke to the manager twice, she complained about the food being inedible and he didn't seem interested. She asked him to join us for breakfast the next day so we could show him what we meant, but he never turned up," Paul said. Paul and Ellie were handed a letter the next day informing them they were unable to stay at the hotel for the remainder of their holiday. The letter, dated May 20, said: "You caused a serious disturbance by shouting inside the hotel restaurant in front of other guests, resulting in significant distress and disruption to the peaceful environment of the hotel," and "you directed aggressive and disrespectful language towards both hotel staff, the hotel owners, and TUI representatives on site." But Paul told Chronicle Live this was not the case and TUI did not ask him or Ellie for their versions of events. He continued: "I don't remember anybody shouting. We only spoke to the rep on the day she was at the hotel and there was nothing disrespectful shown to her. They've never come and spoke to us to find out what happened, they've decided off what the manager has told them. But surely there are always two sides to a story? I was furious, because it spoiled the day we had planned." Rather than given a right to respond or appeal, Paul and Ellie were told to contact the UK consulate if they required any further assistance. Then, on May 21 at 22.28, the couple then received another letter saying Ellie was barred from flying home on the TOM1531 for Newcastle on Friday, May 23. Just over 12 hours later, yet another email stated that both Paul and Ellie would be blocked from boarding the flight. TUI said that this decision had been made in accordance with their terms and conditions, and that the decision was "due to your conduct and behaviour". Paul booked flights home from Corfu with Jet2 on Thursday, May 22, for later that day at a cost of €328.56 (£280). But after arriving back in North Shields, the couple received another email from TUI saying that "the refusal of carriage for Paul Bell and Eleanor Bell has now been revoked, and you will now be allowed travel on your inbound flight". "That doesn't help us now, because we were told we have to make our own travel arrangements and we came home. We had to pay €60 for a taxi to the airport as well, because we weren't allowed on the transfers," Paul added. "When we go on holiday, we try to go somewhere nice and quiet, sit and chill, try the local stuff, go to the towns and see the scenery and to have food like we did (in the hotel) was really disappointing. We got no back-up whatsoever from TUI. "They took whatever the manager said as gospel and came to a decision just like that. Had we been drunk and disorderly, fine, but we weren't - we've never had any bother on any holidays before, until this time with TUI." ChronicleLive understands that TUI plan to refund the couple's flights home with and their travel to the airport. TUI declined to comment to the publication further. The Mirror has approached TUI for more detail.
Daily Record
13 hours ago
- Daily Record
Couple kicked out hotel and banned from TUI flight in holiday nightmare
Paul and Ellie Bell were ejected from their hotel and barred from flying home by TUI for behaviour that was considered unacceptable and disruptive, however, the couple dispute this. A fuming British couple claim they were kicked out of their hotel in Corfu and denied boarding on their flight back to the UK. After previously enjoying a stay at the Terezas Hotel in Sidari, Corfu, Paul Bell, 64, and wife Ellie, 65, of North Shields, booked a new week-long half-board holiday. However, their holiday was cut short, despite the couple having booked a package deal, when TUI ejected them from their hotel, and barred them from flying home. Paul says he cannot understand why they were booted out, and then left several hundreds pounds out of pocket having to arrange an alternative flight home with Jet2, take a taxi to the airport instead of a transfer, and book into another hotel for the remainder of the holiday. In correspondence seen by ChronicleLive, TUI says that the decision was based on repeated incidents during their stay which were considered unacceptable and disruptive. However, Paul disputes this, and says that TUI never asked him or Ellie for their version of events. Earlier in the holiday, Ellie had complained to the manager about the quality of the food, which Paul described as "tepid" and "not very nice". He said: "Some of the things you would get were rice with sprouts, or another time you'd have rice with a slice of beetroot in it. "My wife spoke to the manager twice, she complained about the food being inedible and he didn't seem interested. She asked him to join us for breakfast the next day so we could show him what we meant, but he never turned up." The couple went out for the day, and say they "had a word" with the rep when they returned. The next day, while waiting for a day trip to Corfu town, Paul and Ellie were handed a letter informing them they were unable to stay at the hotel for the remainder of their holiday. The letter, dated May 20, said: "You caused a serious disturbance by shouting inside the hotel restaurant in front of other guests, resulting in significant distress and disruption to the peaceful environment of the hotel," and "you directed aggressive and disrespectful language towards both hotel staff, the hotel owners, and TUI representatives on site." Paul states that this is not the case, and says the decision was made without anyone from TUI approaching them for an explanation. Paul said: "I don't remember anybody shouting. "We only spoke to the rep on the day she was at the hotel and there was nothing disrespectful shown to her. They've never come and spoke to us to find out what happened, they've decided off what the manager has told them. "But surely there are always two sides to a story? I was furious, because it spoiled the day we had planned." Rather than given a right to respond or appeal, Paul and Ellie were told to contact the UK consulate if they required any further assistance. Then, on May 21 at 22.28, the couple then received another letter saying that Ellie was barred from flying home on the TOM1531 flight on Friday, May 23. Just over 12 hours later, yet another email stated that both Paul and Eleanor would be blocked from boarding the flight. TUI said that this decision had been made in accordance with their terms and conditions, and that the decision was "due to your conduct and behaviour". Paul booked flights home from Corfu with Jet2 on Thursday, May 22, for later that day at a cost of €328.56. But after arriving back in North Shields, the couple received another email from TUI saying that "the refusal of carriage for Paul Bell and Eleanor Bell has now been revoked, and you will now be allowed travel on your inbound flight". Paul finished: "That doesn't help us now, because we were told we have to make our own travel arrangements and we came home. We had to pay €60 for a taxi to the airport as well, because we weren't allowed on the transfers. "When we go on holiday, we try to go somewhere nice and quiet, sit and chill, try the local stuff, go to the towns and see the scenery and to have food like we did (in the hotel) was really disappointing. We got no back-up whatsoever from TUI. "They took whatever the manager said as gospel and came to a decision just like that. Had we been drunk and disorderly, fine, but we weren't - we've never had any bother on any holidays before, until this time with TUI." It is understood that TUI plan to refund the couple's flights home with and their travel to the airport. TUI declined to comment further. Join the Daily Record WhatsApp community! Get the latest news sent straight to your messages by joining our WhatsApp community today. 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