Latest news with #Tideworks
Business Wire
29-05-2025
- Business
- Business Wire
Freightliner Boosts Booking Speed and Accuracy with Automation from Tideworks and Decisions
SEATTLE--(BUSINESS WIRE)-- Tideworks Technology Inc. (Tideworks), a leading provider of full-service terminal operating system (TOS) solutions, announced today the successful deployment of an advanced integration with Freightliner Ltd. (Freightliner), the UK's largest maritime intermodal logistics operator. The integration enhances planning by reducing manual processes and improving consistency, speed and accuracy across Freightliner's UK terminals. These enhancements support scalable growth and better asset utilization. The solution connects Freightliner's existing use of Tideworks' Intermodal Pro® (IPRO) intermodal rail TOS with Decisions, a third-party, low-code automation platform engineered for AI-enhanced decision making, to enable intelligent, rule-based automation of rail booking and planning across Freightliner's network of UK terminals. 'This integration marks a great step forward in Freightliner's digital evolution,' said Thomas Rucker, president of Tideworks Technology. 'By streamlining complex rail bookings with intelligent automation, we're helping Freightliner reduce planning time, improve data accuracy and increase terminal throughput. As a strategic technology partner, we're focused on delivering scalable, future-ready solutions that empower our customers to operate more efficiently and make faster, data-driven decisions.' The deployment also leverages Tideworks' Business Rules Engine and enhanced Planning API to send planning data to Decisions. The integration then applies terminal-specific rule sets to automate booking assignments to virtual railcars, streamlining previous manual processes. It also enhances system communication and improves data accuracy across Freightliner's network. 'Our team worked closely with Tideworks to roll out this integration across our network of UK terminals, and we've already seen improvements in planning speed and consistency,' said Chris Cavanagh, terminal systems manager at Freightliner Ltd. 'We see Tideworks as a strategic partner in our modernization efforts and look forward to continued collaboration to adopt emerging technologies that improve planning workflows and operational performance.' Freightliner has partnered with Tideworks since 2008. This new project with Decisions highlights the increasing demand for adaptable, integration-ready systems in rail logistics. The integration rolled out across Freightliner's UK terminals in 2024. With cloud-capable infrastructure, evolving data tools and support for API-based integration, the implementation reflects Tideworks' focus on building scalable digital foundations to support long-term operational goals. About Tideworks Technology Tideworks Technology, Inc. is a full-service provider of comprehensive terminal operating system solutions for growing marine and intermodal rail terminal operations worldwide. The company helps more than 120 facilities run their operations more efficiently and profitably. From optimized equipment utilization to faster turn times, Tideworks works at every step of terminal operations to maximize productivity and customer service. For more information about Tideworks Technology, a Carrix solution, visit About Freightliner Ltd. Freightliner is the UK's largest maritime intermodal logistics operator, providing container transportation from all major deep-sea ports to a national network of inland terminals. The company is also a leading heavy haul rail freight operator, offering efficient, sustainable logistics solutions across the UK rail network. Through the unique combination of our own rail, terminals and road assets, our intermodal logistics is the only true end-to-end logistics solution in the UK making us the one and only logistics provider you'll ever need.
Business Wire
23-04-2025
- Business
- Business Wire
AI is Influencing Operational Planning: Need to Improve Digital Readiness
SEATTLE--(BUSINESS WIRE)--As AI and automation continue to dominate industry and IT conversations, new survey findings from Tideworks Technology ® Inc. (Tideworks), a full-service provider of intermodal and marine terminal operating system (TOS) solutions, and Port Technology International (PTI) reveal a significant disconnect between the industry's appetite for innovation and the foundational technology currently in place at many terminals. To assess the current state of technology adoption, Tideworks and PTI, using User Evidence, surveyed intermodal operators across North America, Europe, Asia and Latin America. Respondents represented a wide range of terminal sizes and operating models. 107 Respondents represented a broad range of intermodal rail terminals, including newly constructed terminals, single-site operations and networks of intermodal terminals. The findings reveal a gap between strategic priorities and actual adoption, reflecting persistent operational, infrastructure and integration challenges. According to the data, while 73% of terminals with a network of 11 or more view AI, automation and digital transformation as critical to future competitiveness, only 36% are currently using AI to collect and analyze operational data. The survey revealed operational pain points that are directly obstructing the systems, processes and mindset shifts required for digital transformation. Capacity and yard utilization were ranked as the number one operational challenge across 63% of intermodal terminal respondents with real-time visibility, data accuracy and limited analytics expertise also cited as major barriers to progress. Notably, 60% of intermodal terminal respondents cited integration challenges with external partners and customers as their top data management pain point, underscoring the critical role of seamless connectivity in managing and leveraging data effectively. Together, these issues point to a demand for foundational systems that address today's operational pressures and better support real-time visibility, smooth integration and smarter capacity management across terminal networks. 'The appetite for AI and automation is growing, but readiness is the real hurdle,' said Chad Van Derrick, vice president of software product management at Tideworks. 'To unlock the value of these technologies, terminals need to invest in the basics: a modern data platform, clear governance and optimization tools that turn information into action. That's what creates smarter, more resilient operations.' The survey uncovered insights that highlight progress, challenges and opportunities in technology adoption. Other findings from the PTI/Tideworks Emerging Tech Survey include: 84% of intermodal terminals with a network of 10 or less say digitalization is their top technology goal, yet 54% still rely on spreadsheets and manual entry to collect and analyze operational data. 14% of intermodal terminal respondents are using AI to collect and analyze data, though 42% of intermodal terminals cited ongoing challenges with data accuracy and 40% cited limited staff expertise in data analytics. 44% of respondents cite sustainability/green tech as a top priority technology initiative. 65% of intermodal terminals respondents report using TOS and 73% report using data dashboards and reporting, but 44% lack real-time visibility in managing data. Adoption of software is growing with 64% of terminals using automated gate systems, 51% using optical character recognition (OCR)/ optical feature recognition (OFR) and 53% using vehicle booking systems. View full survey insights here: Tideworks Emerging Tech Trends in Intermodal Operations. Tideworks is a full-service provider of comprehensive terminal operating system solutions for growing marine and intermodal rail terminal operations worldwide. The company helps more than 120 facilities run their operations more efficiently and profitably. From optimized equipment utilization to faster turn times, Tideworks works at every step of terminal operations to maximize productivity and customer service. For more information about Tideworks Technology, a Carrix solution, visit
