Masdar City Launches 24/7 Support and MasdarCom
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Masdar City Free Zone has announced a major advancement in its business service offerings. It has become the first Free Zone in the UAE to introduce both a 24/7 customer support centre and a new digital platform, MasdarCom.
These developments align with the UAE's digital transformation goals and Abu Dhabi's Economic Vision 2030. They also reflect Masdar City's commitment to innovation and support for its business community.
MasdarCom is a community-driven digital ecosystem. It is designed to connect companies within Masdar City. The platform allows businesses to promote their services, collaborate with others, and manage transactions through a single, centralised interface.
In addition, MasdarCom will be accessible to global users. This is expected to boost the international visibility of UAE-based enterprises.
Alongside the platform, Masdar City Free Zone revealed its new 24/7 Customer Support Centre. It is the first of its kind in any UAE Free Zone. The support centre will assist tenants via phone, email, Microsoft Teams, and self-service kiosks. Key services include licensing, visa processing, and payments.
Ahmed Baghoum, CEO of Masdar City, stated that MasdarCom is more than a platform. He described it as a transformative step in Free Zone support. According to Baghoum, the launch ensures businesses have the tools, access, and help they need at any time. He said this move positions Masdar City as a connected and future-focused business hub.
During the announcement event, two new Memoranda of Understanding (MoUs) were signed: The first, with Emirates NBD, aims to simplify banking for businesses in the Free Zone and support joint initiatives.
The second, with Torry Harris Business Solutions, sets a framework for co-marketing efforts and digital tool integration for SMEs and entrepreneurs.
The event included a Town Hall attended by government officials, industry leaders, and strategic partners. Discussions covered Abu Dhabi's role in the global economy and how Masdar City Free Zone supports sustainable, innovation-led growth.
Panelists featured representatives from ADIO, ADRA, Emirates NBD, Cell Lab 7, and The Catalyst.
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