Firm fined RO2,200 for failing to provide services: CPA
The court imposed a fine of RO2,200 and ordered a refund of RO470 to a consumer.
The case followed a complaint by a customer who had purchased a refrigerator for RO470 and later discovered it was defective, failing to cool properly.
Despite repeated attempts to contact the establishment for inspection or replacement, the consumer received no response.
The Consumer Protection Authority (CPA) intervened and referred the matter to the Public Prosecution, which forwarded it to the court. After reviewing the case, the court found the two representatives guilty of failing to provide the service properly and of issuing an invoice not written in Arabic, both violations of the Consumer Protection Law issued under Royal Decree No 66/2014.
Each representative was fined RO600 for the first offence and RO500 for the second. The court ruled that the fines would be suspended if the consumer was refunded within one month. The defendants were also ordered to pay legal expenses.
In civil terms, the contract between the parties was rescinded, and the court ordered the defendants to return the full purchase amount of RO470. The CPA reaffirmed its ongoing commitment to protecting consumer rights and urged all businesses to comply with relevant laws and regulations.
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