Tesco apologises after accidentally sending Clubcard email to shoppers
Some Tesco shoppers were accidentally sent an email saying they were being given the £100 in Clubcard points - despite not taking part in a recent offer with easyJet Holidays
Tesco has apologised after some shoppers were mistakenly told they were being awarded £100 in Clubcard points. The supermarket ran a promotion where customers could get £100 of Clubcard points when they booked an easyJet holiday.
However, some shoppers were accidentally sent an email saying they were being given the £100 in Clubcard points - despite not taking part in the offer.
One customer wrote on X: 'Did anyone else get this weird Tesco email today about £100 of Clubcard points being ours and then not being ours.'
Another said: 'WTF is this about @Tesco? I demand £100 of Clubcard points NOW!!' The supermarket sent out a second email to all affected customers, explaining the mix-up.
The second email read: 'We sent you an email about our Reward Partners on Sunday 11 May (great!). Unfortunately, we mistakenly said we'd added £100 of Clubcard points to your account for booking an easyJet holiday (not so great!).
'We're very sorry for any confusion we caused, and we hope you have a lovely summer, whatever your holiday plans.'
A spokesperson from Tesco said: 'An email meant for customers who had collected £100 of Clubcard points after booking an easyJet Holidays break using Tesco Clubcard Vouchers was mistakenly sent to other Clubcard members.
"We are sorry about the confusion and have followed up with an email to the customers who wrongly received the message to apologise.'
It comes after Tesco finally launched its F&F range online. Tesco shoppers used to be able to purchase F&F clothing through the Tesco Direct website - but this closed down in 2018.
The collection was also once available to buy online through Next, until the retailer stopped selling F&F in January 2024.
A curated selection of women's, men's and kids' clothing, as well as footwear and accessories on Tesco.com and through the Grocery and Clubcard App.
The range includes pieces through the F&F Edit, Sports and F&F Active Athleisure clothing. It will also feature exclusive collaborations and seasonal items, such as school uniforms.
The online range will continue to expand over the coming months. Customers will be able to shop F&F clothing across Tesco.com and the Tesco Grocery and Clubcard app, earning Clubcard points on all their purchases.
Katja Ahola Klamkin, Tesco Group Managing Director, Home & Clothing said: 'We are thrilled to bring F&F clothing to Tesco.com and our Grocery and Clubcard App.
'We know our customers love the quality, affordability and style of F&F and this will make it even easier and more convenient to shop the ranges they know and love.'
The supermarket teased the launch in its financial results last month, where it said "launch of F&F clothing is scheduled to go live for customers in the year ahead".
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Rhyl Journal
5 minutes ago
- Rhyl Journal
WHSmith prices 'should be illegal' after selling £4.19 Pepsi
Welsh snooker legend Mark Williams recently posted a picture of a checkout screen in WHSmith, where it showed a 500ml bottle of Pepsi Max costing £4.19. Williams was at Heathrow Airport at the time. Airports across the country are slightly notorious for charging inflated prices. At the time of writing, a 500ml bottle of Pepsi Max from Tesco costs £1.59. Customers subsequently blasted the store. WHSmith pricing should be illegal in general, no clue how they get away with it One said: "WHSmith literally sold off their entire High Street business but kept travel hub shops for this very reason. It's like printing money and they don't care about the customers." Another commented: "Smiths are proper cosy cosy with all the airports, word is they mark up their prices by 50% and go halters with the airport the shops located in". Someone else replied: "I paid that in Liverpool airport a couple of weeks ago, couldn't believe my eyes". Another said: "WHSmith pricing should be illegal in general, no clue how they get away with it". Some, however, defended the pricing. Recommended reading: Replying to the previous post, a user commented: "It's in an airport mate". To which he responded: "Expensive in other WHSmith stores too hence why I said general". Airports tend to be expensive due to a combination of factors, including high operational costs, the captive audience they serve, and the unique challenges of operating within a confined space. These costs are then reflected in higher prices for food, beverages, retail goods, and services within the airport, as well as in airline ticket prices, which often include airport fees.
Leader Live
13 minutes ago
- Leader Live
WHSmith prices 'should be illegal' after selling £4.19 Pepsi
Welsh snooker legend Mark Williams recently posted a picture of a checkout screen in WHSmith, where it showed a 500ml bottle of Pepsi Max costing £4.19. Williams was at Heathrow Airport at the time. Airports across the country are slightly notorious for charging inflated prices. At the time of writing, a 500ml bottle of Pepsi Max from Tesco costs £1.59. Customers subsequently blasted the store. WHSmith pricing should be illegal in general, no clue how they get away with it One said: "WHSmith literally sold off their entire High Street business but kept travel hub shops for this very reason. It's like printing money and they don't care about the customers." Another commented: "Smiths are proper cosy cosy with all the airports, word is they mark up their prices by 50% and go halters with the airport the shops located in". Someone else replied: "I paid that in Liverpool airport a couple of weeks ago, couldn't believe my eyes". Another said: "WHSmith pricing should be illegal in general, no clue how they get away with it". Some, however, defended the pricing. Recommended reading: Replying to the previous post, a user commented: "It's in an airport mate". To which he responded: "Expensive in other WHSmith stores too hence why I said general". Airports tend to be expensive due to a combination of factors, including high operational costs, the captive audience they serve, and the unique challenges of operating within a confined space. These costs are then reflected in higher prices for food, beverages, retail goods, and services within the airport, as well as in airline ticket prices, which often include airport fees.
South Wales Guardian
39 minutes ago
- South Wales Guardian
WHSmith prices 'should be illegal' after selling £4.19 Pepsi
Welsh snooker legend Mark Williams recently posted a picture of a checkout screen in WHSmith, where it showed a 500ml bottle of Pepsi Max costing £4.19. Williams was at Heathrow Airport at the time. Airports across the country are slightly notorious for charging inflated prices. At the time of writing, a 500ml bottle of Pepsi Max from Tesco costs £1.59. Customers subsequently blasted the store. WHSmith pricing should be illegal in general, no clue how they get away with it One said: "WHSmith literally sold off their entire High Street business but kept travel hub shops for this very reason. It's like printing money and they don't care about the customers." Another commented: "Smiths are proper cosy cosy with all the airports, word is they mark up their prices by 50% and go halters with the airport the shops located in". Someone else replied: "I paid that in Liverpool airport a couple of weeks ago, couldn't believe my eyes". Another said: "WHSmith pricing should be illegal in general, no clue how they get away with it". Some, however, defended the pricing. Recommended reading: Replying to the previous post, a user commented: "It's in an airport mate". To which he responded: "Expensive in other WHSmith stores too hence why I said general". Airports tend to be expensive due to a combination of factors, including high operational costs, the captive audience they serve, and the unique challenges of operating within a confined space. These costs are then reflected in higher prices for food, beverages, retail goods, and services within the airport, as well as in airline ticket prices, which often include airport fees.
