Latest news with #KatjaAholaKlamkin
Daily Mirror
13-05-2025
- Business
- Daily Mirror
Tesco apologises after accidentally sending Clubcard email to shoppers
Some Tesco shoppers were accidentally sent an email saying they were being given the £100 in Clubcard points - despite not taking part in a recent offer with easyJet Holidays Tesco has apologised after some shoppers were mistakenly told they were being awarded £100 in Clubcard points. The supermarket ran a promotion where customers could get £100 of Clubcard points when they booked an easyJet holiday. However, some shoppers were accidentally sent an email saying they were being given the £100 in Clubcard points - despite not taking part in the offer. One customer wrote on X: 'Did anyone else get this weird Tesco email today about £100 of Clubcard points being ours and then not being ours.' Another said: 'WTF is this about @Tesco? I demand £100 of Clubcard points NOW!!' The supermarket sent out a second email to all affected customers, explaining the mix-up. The second email read: 'We sent you an email about our Reward Partners on Sunday 11 May (great!). Unfortunately, we mistakenly said we'd added £100 of Clubcard points to your account for booking an easyJet holiday (not so great!). 'We're very sorry for any confusion we caused, and we hope you have a lovely summer, whatever your holiday plans.' A spokesperson from Tesco said: 'An email meant for customers who had collected £100 of Clubcard points after booking an easyJet Holidays break using Tesco Clubcard Vouchers was mistakenly sent to other Clubcard members. "We are sorry about the confusion and have followed up with an email to the customers who wrongly received the message to apologise.' It comes after Tesco finally launched its F&F range online. Tesco shoppers used to be able to purchase F&F clothing through the Tesco Direct website - but this closed down in 2018. The collection was also once available to buy online through Next, until the retailer stopped selling F&F in January 2024. A curated selection of women's, men's and kids' clothing, as well as footwear and accessories on and through the Grocery and Clubcard App. The range includes pieces through the F&F Edit, Sports and F&F Active Athleisure clothing. It will also feature exclusive collaborations and seasonal items, such as school uniforms. The online range will continue to expand over the coming months. Customers will be able to shop F&F clothing across and the Tesco Grocery and Clubcard app, earning Clubcard points on all their purchases. Katja Ahola Klamkin, Tesco Group Managing Director, Home & Clothing said: 'We are thrilled to bring F&F clothing to and our Grocery and Clubcard App. 'We know our customers love the quality, affordability and style of F&F and this will make it even easier and more convenient to shop the ranges they know and love.' The supermarket teased the launch in its financial results last month, where it said "launch of F&F clothing is scheduled to go live for customers in the year ahead".
Yahoo
12-05-2025
- Business
- Yahoo
Tesco shoppers 'so happy' over change to online shopping
Tesco is bringing its clothing brand F&F online. The launch was announced by Tesco on May 7. The clothing brand will now be available on Tesco's website and its Grocery and Clubcard App. It will also still be available in store. Tesco said: 'F&F Online will offer customers an easy and convenient shopping experience with a curated selection of women's, men's, and kids' clothing, footwear, and accessories. READ MORE: Next shoppers say 'beautiful' £32 summer dress 'gives you a lovely shape' READ MORE: 'Most beautiful' Home Bargains £1.99 tableware looks like £244 Denby set 'It will also feature exclusive collaborations and high-demand seasonal items, such as school uniforms. The online range will continue to expand over the coming months.' Customers will still be able to earn Clubcard points on purchases via the online store. One shopper commented on a recent Instagram post: 'Gorgeous so happy you are now online.' View this post on Instagram A post shared by F&F Clothing (@fandfclothing) Tesco advises customers that delivery and payment for F&F Clothing online orders is separate from Tesco Grocery orders and Marketplace orders. F&F Clothing online order will arrive separately from any Tesco Grocery orders or Marketplace orders. A delivery fee of £3.99 applies on all orders. Customers can return items within 30 days by heading to the 'My Orders' section of or on the Grocery and Clubcard app. There is the option to choose whether to return the item via courier for £2.50 or in larger stores for free. Katja Ahola Klamkin, Tesco Group Managing Director, Home & Clothing said: 'We are thrilled to bring F&F clothing to and our Grocery and Clubcard App.'
Daily Record
07-05-2025
- Business
- Daily Record
Tesco makes major change to online shopping as shoppers say 'finally'
The range includes pieces through the F&F Edit, Sports and F&F Active Athleisure clothing Tesco has re-launched its popular F&F Clothing line online for the first since 2018. The popular clothing range regularly proves a hit with shoppers, though many have shared their disappointment at being unable to shop online - until now. Shoppers can now purchase F&F clothing via Tesco 's website and app, including women's, men's, and kids' items. Currently, at more than 1,400 items are listed ranging from tops and dresses to pyjamas, footwear and activewear. After a seven-year hiatus, F&F is now available via as well as the supermarket's Grocery and Clubcard app. According to LatestDeals, this marks the brand's return to online sales for the first time since 2018. The F&F collection includes a wide range of clothing for women, men, and children, along with footwear and accessories. The range often gains popularity on social media, with many shoppers loving the clothing but often sharing their disappointment at being unable to order the items online. Shoppers can now browsing and purchasing F&F's options from the comfort of their homes. The range includes fashionable and quality pieces through the F&F Edit, Sports and F&F Active Athleisure clothing. It will also feature exclusive collaborations and high-demand seasonal items, such as school uniforms. The online range will continue to expand over the coming months. Katja Ahola Klamkin, Tesco group managing director, Home & Clothing said: "We are thrilled to bring F&F clothing to and our Grocery and Clubcard App. We know our customers love the quality, affordability and style of F&F and this will make it even easier and more convenient to shop the ranges they know and love." The re-launch is especially exciting for those who missed the convenience of the F&F website when it was previously available as a standalone entity in 2009, before moving to Tesco Direct in 2016. LatestDeals announced the news on Instagram, and shoppers shared their happiness in the comments. One person said: "Finally," while a second wrote: "Thank gawd." A third added: "It's about time omg." A fourth wrote: "At last." Alongside the F&F launch, Tesco is also offering delivery options, with a £3.99 home delivery fee for standard shipping. Shoppers in a hurry can opt for an Express delivery service at £5.50. Returns be processed for free at larger Tesco stores or at a £2.50 charge for returns via courier. The move comes as part of a broader strategy to enhance Tesco's online shopping experience. Recently, Tesco unveiled its Tesco Marketplace, expanding its online range with third-party vendor goods. The supermarket also confirmed the addition of The Entertainer concessions to over 2,000 Tesco Express stores and the trial of 'Your Clubcard Prices,' a personalised discount system.
Fashion Network
07-05-2025
- Business
- Fashion Network
Tesco relaunches F&F with online comeback after seven years
As UK supermarkets engage in a food price war, Tesco this week has taken the battle for customers' cash to another category with not a price war but a relaunch of its F&F clothing line online. The brand is once again available online, which should mean a major sales boost for the label. More than 2,200 products across womenswear, menswear, kidswear, shoes and accessories can now be ordered via the retailer's own webstore and its grocery and Clubcard app for the first time in seven years. The move follows the company ramping up its online ops via the launch of the Tesco marketplace last year and includes in-demand pieces like its special collaborations and its seasonal items such as school uniforms. It also promised more items being made available online in the months ahead. Having boosted job roles in its F&F team, it's clearly expecting a sales boom as supermarket clothing continues to be a popular choice for consumers. Rival Asda is putting ever more support behind its George line and while Sainsbury's recently switched more space in its stores to foods, its Tu clothing offer continues to be a key part of its selection and its sales growth has been easily beating that of general merchandise. For the online relaunch, Tesco is applying a £3.99 delivery fee and a return fee of £2.50 via courier (orders can be returned to larger stores for free). As mentioned, the F&F line hasn't been available online since 2018 when the firm's loss-making non-food website Tesco Direct was shuttered. But it was clear that it was continuing to prioritise F&F back in March when it named H&M Group executive Katja Ahola Klamkin as its new managing director for its clothing and home ops, replacing Jan Marchant, who was retiring after more than two decades at Tesco.
Fashion Network
07-05-2025
- Business
- Fashion Network
Tesco relaunches F&F with online comeback after seven years
As UK supermarkets engage in a food price war, Tesco this week has taken the battle for customers' cash to another category with not a price war but a relaunch of its F&F clothing line online. The brand is once again available online, which should mean a major sales boost for the label. More than 2,200 products across womenswear, menswear, kidswear, shoes and accessories can now be ordered via the retailer's own webstore and its grocery and Clubcard app for the first time in seven years. The move follows the company ramping up its online ops via the launch of the Tesco marketplace last year and includes in-demand pieces like its special collaborations and its seasonal items such as school uniforms. It also promised more items being made available online in the months ahead. Having boosted job roles in its F&F team, it's clearly expecting a sales boom as supermarket clothing continues to be a popular choice for consumers. Rival Asda is putting ever more support behind its George line and while Sainsbury's recently switched more space in its stores to foods, its Tu clothing offer continues to be a key part of its selection and its sales growth has been easily beating that of general merchandise. For the online relaunch, Tesco is applying a £3.99 delivery fee and a return fee of £2.50 via courier (orders can be returned to larger stores for free). As mentioned, the F&F line hasn't been available online since 2018 when the firm's loss-making non-food website Tesco Direct was shuttered. But it was clear that it was continuing to prioritise F&F back in March when it named H&M Group executive Katja Ahola Klamkin as its new managing director for its clothing and home ops, replacing Jan Marchant, who was retiring after more than two decades at Tesco.
