Sky TV users urged to check emails now after free 'gift' apology offer

Daily Record

23-05-2025

Sky users need to check their inbox as the broadcaster is sending out free gifts in an important email.
Sky is making a big apology to its customers nationwide after they were hit with frustrating issues over a week ago. Users across the UK were disrupted while watching their favourite TV shows and movies.
As a result, the TV broadcaster is sending out free gifts to its loyal customers by email. So if that's you, then go and check your inbox now.
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The issue began as the firm's popular Sky Q boxes suddenly started freezing and showing error messages. While Sky was quick to fix the bug, the glitch still left many customers across the country irritated.
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Some users even reported that they were still experiencing difficulties days after the initial outage, reports the Express. As Sky 'gremlins' are very rare, the company takes incidents such as these incredibly seriously.
While the firm has already sent numerous messages - even through text - apologising for the Q box outage, they are now taking an extra measure to smooth things over with their customers.
Sky has issued a new email to those affected by the Q box glitch saying that they can now grab a Sky Store Buy & Keep movie for absolutely free.
On May 16, the Sky Help Team posted on X: "We're sorry some customers had trouble accessing Sky Q last night. There was a technical issue causing some Sky Q boxes to go into a standby state.
"Our technical support teams have resolved this. If you are still having trouble accessing your Sky Q services, please switch off the box at the power socket for 30 seconds and back on again to restore service. Please also reboot your main Sky Q box if you're having trouble accessing a mini box."
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Since then, Sky Q box users have been receiving emails from the provider informing them that they are being given a free film.
The message reads: "We're gifting you a Sky Store Buy & Keep movie - it's our way of saying thank you for bearing with us.
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"To redeem this gift, go to your TV homepage and vist Sky Store. Click on the 'Your Sky Store gift on us' tile and choose your movie. Once downloaded, this is yours to keep forever."
The email also warned: "You'll need to make your gift selection before 31 May."
Some of the films included in the gift include Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Bridesmaids and The Equalizer.
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However, some Sky users on X have complained that only a limited amount of films are available. One person said: "Why are the "gift" movies so limited and exclude current releases?"
Another person replied: "They are an absolute pitiful choice of movies." While another user also agreed, writing: "Absolutely woeful selection."
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For people who are still experiencing issues with their Sky Q box, the firm is reminding users to give things a reboot to try and resolve the problem.
If you're still experiencing disruption to your Sky Q services, you need to try the following steps:
Switch off your Sky Q box at the mains.
Wait for 30 seconds.
Switch it back on to restore services.
Please also reboot your main Sky Q box if you're having problems with a connected Mini box.
Hopefully, this will fix things and get users back to watching all their favourite shows with ease.