
How AI Revenue Tools Are Transforming Hotel Revenue
In the latest episode of Matt Talks, Mews CEO, Matt Welle, sits down with Ellen Hartelius, Product Director at Atomize, to discuss how Atomize RMS, a Mews company, is helping hoteliers be proactive, manage diverse assets, and tap into more revenue streams. Watch the episode now or read on for key highlights.
AI in modern revenue management
At the heart of this transformation? You guessed it. The term on anyone's lips: AI. AI-powered systems like Atomize process more data, faster and in real time, making pricing decisions faster, more accurate and more effective. From capturing short-term demand spikes to analyzing cancellation probabilities and demand patterns, revenue managers can stay ahead of market shifts.
Up until now, one of the barriers to adoption with an AI-powered RMS has been transparency. Unlike traditional systems based on fixed rules, these complex algorithms can be tricky to decipher or explain. Atomize uses Gen AI to provide clear explanations behind every pricing decision, allowing revenue managers to see why prices are set or changed. This is a way to 'bridge the trust gap' before customers feel confident enough to switch to autopilot completely – which is the best way to ensure no revenue gets left on the table.
From room revenue to total revenue management
Traditionally, revenue managers have focused on room rates and pricing decisions. This manual process relied heavily on basic forecasting techniques and spreadsheets. But as hotel offerings expand – parking spaces, gym passes, bicycle rentals – there's a need for a more flexible, dynamic pricing model.
That's where the Mews and Atomize partnership stands out. While Atomize has long been a leader in room pricing, its partnership with Mews provides a more holistic approach to revenue management that goes beyond the guest room. With Mews' vast data and flexible product pricing, Atomize can help hoteliers maximize revenue across all areas of the property.
These additional services have real potential to boost revenue, but many hoteliers are still not including them in their pricing strategies. When everything is managed within one cohesive platform and data flows smoothly between the PMS and RMS, revenue managers can make smarter, more unified pricing decisions – and that's where the real gains lie.
Automation frees up more time for strategy
In the past, revenue managers spent countless hours adjusting prices manually, analyzing data, and making tactical decisions – often with limited time left for strategic thinking.
With automation now handling day-to-day pricing tasks, hotels can focus on higher-value work, like experimenting with new upsell products, testing pricing for different segments, or refining long-term strategies. Not only does this make the role more engaging, it also helps hotels grow more effectively.
For example, revenue managers can now use AI and automation to test new pricing strategies for different areas of the hotel – from conference rooms to parking or spa services. This opens the door to smarter, more responsive decision-making across the full hotel offering.
How automation and AI boost hotel profitability
One of the biggest benefits of an AI-driven RMS is its ability to detect patterns and insights that would be impossible to find manually. For example, small, local events taking place months ahead that aren't captured by traditional forecasting. These can still significantly affect demand – and AI can spot them early, giving hotels a crucial pricing advantage.
Plenty of revenue managers have shared how these insights made a real difference to their performance, helping to optimize prices and improve hotel results. With a better understanding of market dynamics and the ability to respond quickly, hotels can maximize revenue and stay one step ahead of the competition.
Why your hotel needs an RMS
Despite the clear benefits, many hotels still operate without a revenue management system. For those concerned about cost, the return on investment is clear: an RMS quickly pays for itself, and Atomize typically boosts RevPAR by up to 25% after just 3-6 months.
Even smaller properties – those with just 20 rooms, for example – can benefit. While they may start with simpler solutions, automation and forecasting can still have a big impact. With Atomize, you can start small and scale as you grow.
And don't forget the time savings. By automating key tasks, hotels can reclaim 20 to 30 hours a month that would have been spent on manual processes. That time can be reinvested into strategic, growth-focused work.
The future of revenue management
The future of revenue management is about moving beyond spreadsheets and manual updates. AI, automation, and modern RMS tools are empowering hoteliers to manage total revenue, improve efficiency and find new ways to grow.
As the revenue manager's role continues to evolve, one thing is clear: those who embrace the right technology will not only stay ahead of the curve but will unlock new revenue streams and deliver better guest experiences. For this, an RMS isn't just a 'nice to have' – it's a necessity.
Discover revenue management with Atomize and Mews
About Mews
Mews is the leading platform for the new era of hospitality. Powering over 12,500 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. Mews was named Best PMS (2024, 2025) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024, 2025) by Hotel Tech Report. Mews has raised $410 million from investors including Growth Equity at Goldman Sachs Alternatives, Kinnevik and Tiger Global to transform hospitality.
www.mews.com
Hashtags

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles

Hospitality Net
21 hours ago
- Hospitality Net
Nathalie Feyte has been appointed Chief Marketing, Sales & Revenue Officer at B&B Hotels
B&B HOTELS announces the appointment of Nathalie Feyte as Chief Marketing, Sales & Revenue Officer for Western Europe. With twenty years' experience in revenue management, pricing strategy and digital marketing, she joins the company's management committee to support its growth. With twenty years' experience in key areas such as revenue management, fare strategy, e-commerce and digital marketing, Nathalie Feyte joins the company's Executive Committee. She began her career with Air France/KLM, where she held positions of responsibility in various areas, including new aircraft management, network development and digital marketing. She then contributed to the development of e-commerce and direct sales for Europcar Mobility Group, before taking on the role of Senior Vice President Revenue Management & Pricing from 2020 to 2025. In this role, she was instrumental in transforming the company and implementing strategic programs that generated significant sales growth. This appointment is in line with B&B HOTELS' strategy to accompany its development in Western Europe and strengthen its expertise in strategic sectors, thus supporting the company's growth.

Hospitality Net
17-07-2025
- Hospitality Net
Shiji Releases Q2 2025 Guest Experience Benchmark: Global satisfaction hits record high
BARCELONA, Spain, July 17, 2025 – Shiji, the global leader in hospitality technology, has announced the release of its Q2 2025 Guest Experience Benchmark, highlighting steady global gains in guest satisfaction, driven by consistent performance across property tiers and key regions. Highlights from Q2 2025: The Global Review Index (GRI) reached a new record of 86.9%, with May peaking at 87.0%, continuing an upward trend that began in late 2022. 3-star hotels saw the strongest improvement in satisfaction scores, rising +0.6 percentage points, outpacing the growth of 5-star properties. Review volume increased only +0.4% year-over-year, impacted by significant declines in North America (–3.0%) and Europe (–1.2%). Google review volume jumped 10%, but with no corresponding increase in guest sentiment, while and Agoda saw declines in both share and volume. The industry-wide push for faster, more consistent review responses continues, with average response times now just 3.1 days, down from 14 in 2019, thanks to the widespread use of AI tools. 'It's encouraging to see the Global Review Index continue its upward trend, especially driven by consistent gains in 3- and 4-star properties,' said Bruno Saragat, Sales Engineer at Shiji. 'However, the decline in review volume across North America and Europe, despite increased travel, signals a shift in guest behavior and review patterns. With rising expectations around cleanliness and room quality, it's clear that hoteliers will need to stay agile and focused as we move into the peak season.' Despite a turbulent global geopolitical situation, guest sentiment continues to trend positively, especially in North America and the Middle East. The data points to rising expectations around cleanliness and room quality, highlighting where hoteliers can focus their efforts for the rest of the year. Shiji's Q2 2025 Guest Experience Benchmark draws on millions of reviews from hotels worldwide and provides hospitality professionals with actionable insights into shifting guest behavior and performance benchmarks. For access to the full report, click here. View source

Hospitality Net
15-07-2025
- Hospitality Net
Agentic AI and Hotel PMS: Brace Yourself for a Positive Impact
The business community has welcomed artificial intelligence as a key means of adapting to today's changing workforce and recommending actions based on data analytics; however, according to experts, the hotel industry has yet to leverage it fully. A recent study by McKinsey found that as many as 78 percent of respondents say their organizations use AI in at least one business function, a 6-percentage-point increase from 2024. With so many core processes now informed by AI, hoteliers must bring these capabilities into the heart of their operations: the property-management system. Today's AI technology is reactive; it must wait for input from users before making decisions based on new information the system receives. While it is valuable for chatbots, training tools, and customer service, many believe it's still too early for machines to take the wheel and start making decisions. Think again. AI is already helping hotels reduce manual work through automations like scheduled reports, pre-programmed workflows, and dynamic pricing recommendations. But these tools still rely on human instruction at every step. These restrictions, however, may be coming to an end with the debut of Agentic AI — identified as the No. 1 trend in Gartner's Top 10 Strategic Technology Trends for 2025. Leveraging AI 'agents' as intuitive collaborators will enable hotel operators to learn new information, adjust their approach to problem solving, and take immediate action. More Information, Less Hassle The Harvard Business Review has referred to Agentic AI as a 'digital teammate' capable of expanding a business' efficiency as well as creating more resilient collaboration over time. The publication highlighted advancements in human resources that help connect job seekers with their ideal role, as well as website design to optimize the customer journey at all times. This flexibility demonstrates how this next wave of AI technology will provide hospitality leaders with additional ways to connect with travelers while preserving the human element. As Agentic AI makes its way into hotel PMSs, operators will have the opportunity to extend these same capabilities to every corner of their commercial operation. For example, an active Agentic AI scheduling tool can eliminate the guesswork of staffing your property with the agent quickly adapting to changes in worker availability and updating calendars in real-time. Adopting this strategy can help operators provide dynamic schedules that benefit all team members, without adding additional complexity to your property workflow. Agentic AI also has a transformative effect on the supply chain and purchasing, and its organizational capabilities also show benefits when applied to managing guest itineraries. Once in place, these tools can automatically manage the guest experience from start to finish, while displaying and controlling each of these elements directly through the hotel's PMS for optimal visibility. This way, hoteliers remain informed on all guest itineraries, amenity requests, and last-minute rate adjustments with a more streamlined delivery method and a reduced reliance on input from operators. One-Click Confirmation Leveraging Agentic AI within the hotel PMS powers a fully orchestrated hospitality model, where staff, systems, and guest signals stay aligned in real time without added complexity. Click here to see how a hotel PMS + Agentic AI can return a fully personalized, pre-filled cart — ready for one-click confirmation — as soon as the PMS starts listening to the guest's intent throughout the booking journey. AI is helping hoteliers adapt to a changing marketplace in ways that would never have been possible, and it is helping guests create new memories associated with your properties. As Agentic AI becomes more widely available for businesses and users, hoteliers should align themselves with technology partners who are willing to take this innovation and its challenges — seriously. This means ensuring your approach to security and data aligns with that of your partners, as well as the level of accountability they include in the decision-making process, to ensure operators never fully cede control to automation. Hoteliers must also take security and accountability seriously when considering Agentic AI, including building controls into the PMS to reduce or expand its capabilities on the fly. This will be crucial to avoid potential situations, such as when AI hallucinates the ability to offer a discount or presents a rate that isn't available. While Agentic AI is still in its early stages within the hospitality sector, its rapid development signals where PMS capabilities are headed. Leveraging Agentic AI in the hotel PMS will allow operators to offer the 'agile' hospitality experience guests, workers, and owners have been looking for. By cementing the hotel PMS as your command center, supported by AI teammates and intelligent automation, hoteliers will pioneer the next level of guest satisfaction for years. About the Author Lisa Jane Wheaton is the Senior Product Strategist of Maestro, the preferred Web Browser based cloud and on-premises all-in-one PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's enterprise system offers embedded payments and 20+ integrated modules on a single database, including mobile and contact free apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized and safe experience. Maestro's Support Service provides unparalleled 24/7 North American based live support and education services. About Maestro PMS Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro's sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide. Barb Worcester NORTHWIND-Maestro