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Luxury travel: Why unconentional stays are the new 5-star

Luxury travel: Why unconentional stays are the new 5-star

Mail & Guardian17-06-2025
Once upon a time, luxury stays were synonymous with high-touch service, opulent dining, gold-plated fittings, Hermès amenities and even gold-plated iPads in every room (if you were lucky enough to stay at the Burj Al Arab in Dubai).
Today? They could well mean sleeping on the retro sixties train La Dolce Vita Orient Express, or soaking in a copper tub in Swedish Lapland, under the Northern Lights.
2025's new luxury isn't just about indulgence. It's about experience, authenticity, hyper-personalisation, and plenty of nostalgia (to bring back the magic of simpler times and milestone moments).
Antoinette Turner, GM of Flight Centre South Africa, believes the shift in our definition of luxury is rewriting the rulebook on what travellers truly value.
'Travellers are no longer satisfied with simply ticking off a destination or staying in yet another posh hotel,' says Turner. 'They're looking for meaningful, story-worthy stays, which they will remember for life. That might be a villa on the water's edge in the Ruaha National Park in Tanzania, or in a Scandi-chic floating cabin on a frozen lake in the Arctic Circle. Simply put: Unique is now trumping opulent, every time.'
Luxury, redefined
Fuelled by a post-pandemic appetite for reconnection with nature, with self, with others, the travel industry is witnessing a transformation. Traditional markers of luxury, such as thread count or room size, are no longer the zenith of opulence. Now, it's about curated, immersive experiences that engage the senses and stir the soul.
This is particularly evident in the rise of what Amadeus calls 'Trailblazer Hotels' – properties that are destinations in their own right, bold, experiential, and purpose-driven. So distinctive, these hotels are becoming the destination, with travellers are planning their trips around the stay, rather than the other way around, seeking design-led, narrative-rich accommodations that offer cultural immersion and personal growth.
From stargazing pods in remote deserts to eco-lodges in rewilded national parks and hotels built into German wartime bunkers, this trend reflects a broader move away from derivative hospitality and towards stays at 'calling card properties', often independently operated, that boast authenticity with a sense of place.
Take 'The Brando' on the Tetiaroa atoll in French Polynesia. Formerly Marlon Brando's private island, this ultra-exclusive eco-resort combines barefoot luxury with serious sustainability credentials. Solar energy, seawater air conditioning, and coral reef research all sit alongside gourmet dining and private plunge pools. Set among the surrounding flora, the buildings are designed to exist within the ecosystem, not imposed upon it, integrating into their delicate natural setting.
Hyper-personalisation is the new concierge
Turner says today's luxury traveller wants to feel seen and 'they want to remember'.
'We're now planning trips around guests' youthful memories, favourite TV dramas and childhood books, and even trips to replicate their gap years.'
Amadeus echoes this in its 2025 Trends Report, predicting a rise in highly customised stays, where technology and data create journeys tailored to individual preferences and moods. Some hotels already offer guests a choice of pillow scents, curated playlists, or itineraries based on wellness goals. Others go further, with chef-hosted foraging experiences or private concerts in off-grid settings.
This trend also aligns with what Skift identifies as a move away from the anonymous grandeur of big hotel chains and towards emotionally resonant, human-led encounters.
Remote and regenerative
Equally prominent in the Amadeus Trends Repot is the growth of regenerative travel. No longer content with low-impact tourism, many travellers now expect their holidays to actively support the environment and local communities.
'Luxury today is about giving back, not just taking,' Turner notes. 'Clients ask about sustainability credentials and community engagement. They want to know their holiday supports local people and the planet.'
A good example? Grootbos Private Nature Reserve in Gansbaai redefines luxury through conservation and community. Located in the Cape Floristic Region, it offers eco-conscious experiences like fynbos safaris and marine wildlife tours. With sustainable architecture and locally sourced cuisine, Grootbos blends indulgence with purpose in one of the world's most biodiverse regions.
Amadeus predicts this will become the norm, not the niche. A growing number of hotels are embedding sustainability into their architecture, operations, and guest experience, not just as a marketing hook, but as fundamentally tied to their identity.
What's driving the shift?
Several forces are behind this repositioning. The Amadeus report points to a generational shift: Millennials and Gen Z travellers, who are increasingly becoming a dominant force in the luxury travel market, value emotional resonance, sustainability, and uniqueness over status or prestige.
At the same time, the pandemic caused a re-evaluation of how and why people travel. Isolation and lockdowns sparked a hunger for open space, slower rhythms, and deeper connection. As Turner puts it, 'People are travelling with greater intention. They want to reconnect with nature, rediscover themselves, or mark a life milestone in a way that feels meaningful.'
The industry has responded, with new hotel developments prioritising cultural authenticity, local experiences, and wellness integration. Many are embracing flexible booking models and offering digital detoxes or community engagement activities as part of the package.
In the end, the future of luxury isn't about more, it's about meaning.
As the lines between travel, wellbeing, and self-discovery continue to blur, hotels are no longer just places to stay – they're places to feel, to grow, and to belong. After all, a gilded lobby can't compete with a sunrise breakfast in South Africa's bushveld.
Luxury has evolved and it's heading somewhere more human, more grounded, and infinitely more memorable.
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Planning your next holiday? Here's what R50K gets you around the world now
Planning your next holiday? Here's what R50K gets you around the world now

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Planning your next holiday? Here's what R50K gets you around the world now

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Scam alert: how to keep your holiday plans safe from travel fraudsters

Travel scams are on the rise, so be careful before embarking on your holiday. Image: Pexels As holiday plans begin to take shape for many across the globe, a dark cloud looms over the travel industry: a surge in holiday scams. Globally, fraudsters pilfered over $1 trillion from unsuspecting victims in 2024, as revealed in a recent report by the Global Anti-Scam Alliance (GASA). Travel was cited as one of the hardest-hit sectors. Analysis indicates that nearly $25 million will be lost to online travel fraud this year alone, potentially impacting one in five travel bookings. This alarming trend isn't confined to the borders of specific countries; even South Africa is witnessing a sharp rise in travel-related scams. Antoinette Turner, general manager at Flight Centre South Africa, stressed the seriousness of the situation. 'South Africa is witnessing a significant uptick in scams – from counterfeit accommodation listings to phishing emails impersonating major booking platforms. Criminals are leveraging advanced AI tools, making their tactics increasingly sophisticated. Travellers need to exercise heightened vigilance,' she warned. In response to this growing threat, Turner offers pragmatic advice to help travellers spot red flags and protect their finances: Stick to trusted sites and double-check URLs Scammers are savvy, often utilising professional-looking emails or ads that appear legitimate. To safeguard yourself, always type the website address directly into your browser, avoiding links. Ensure URLs start with 'https' and proceed with caution if you notice minor spelling errors or odd domain endings. Use credit cards, not EFTs "If a deal looks too good to be true, it usually is," cautioned Turner. Paying via credit card can offer some protection through chargeback options, while cash transferred through EFT often renders recovery impossible. Don't go off-platform Stick to in-app messaging and payment systems on trusted platforms like Airbnb and Scammers frequently attempt to lure users to WhatsApp or email, promising discounts for direct bookings – a definitive red flag. Watch out for urgency tactics Be alert to pressure tactics such as fake countdown timers or last-minute discounts which can rush decisions. Take a moment to step back and verify any claims. Check credentials and verify logos Scammers often mimic well-known brands to build trust. To avoid falling victim, use official directories to verify travel agencies or operators before any transactions. Spot fake reviews Be cautious of overly positive reviews lacking detail, especially if they appear on multiple platforms with poor grammar. Additionally, heed negative reviews that hint at potential scams; they can serve as vital alerts from fellow travellers. Social media platforms are increasingly becoming the breeding ground for these scams, with Action Fraud in the UK reporting that over half of holiday scams are initiated via sites like Facebook or Instagram. Turner succinctly captures the widespread nature of these fraudulent schemes, issuing a stark warning: "Scammers are exploiting every stage of the booking process, from initial flight and accommodation reservations to post-trip refund scams. A holiday should be a chance to relax, not the start of a financial nightmare."

Luxury travel: Why unconentional stays are the new 5-star
Luxury travel: Why unconentional stays are the new 5-star

Mail & Guardian

time17-06-2025

  • Mail & Guardian

Luxury travel: Why unconentional stays are the new 5-star

Once upon a time, luxury stays were synonymous with high-touch service, opulent dining, gold-plated fittings, Hermès amenities and even gold-plated iPads in every room (if you were lucky enough to stay at the Burj Al Arab in Dubai). Today? They could well mean sleeping on the retro sixties train La Dolce Vita Orient Express, or soaking in a copper tub in Swedish Lapland, under the Northern Lights. 2025's new luxury isn't just about indulgence. It's about experience, authenticity, hyper-personalisation, and plenty of nostalgia (to bring back the magic of simpler times and milestone moments). Antoinette Turner, GM of Flight Centre South Africa, believes the shift in our definition of luxury is rewriting the rulebook on what travellers truly value. 'Travellers are no longer satisfied with simply ticking off a destination or staying in yet another posh hotel,' says Turner. 'They're looking for meaningful, story-worthy stays, which they will remember for life. That might be a villa on the water's edge in the Ruaha National Park in Tanzania, or in a Scandi-chic floating cabin on a frozen lake in the Arctic Circle. Simply put: Unique is now trumping opulent, every time.' Luxury, redefined Fuelled by a post-pandemic appetite for reconnection with nature, with self, with others, the travel industry is witnessing a transformation. Traditional markers of luxury, such as thread count or room size, are no longer the zenith of opulence. Now, it's about curated, immersive experiences that engage the senses and stir the soul. This is particularly evident in the rise of what Amadeus calls 'Trailblazer Hotels' – properties that are destinations in their own right, bold, experiential, and purpose-driven. So distinctive, these hotels are becoming the destination, with travellers are planning their trips around the stay, rather than the other way around, seeking design-led, narrative-rich accommodations that offer cultural immersion and personal growth. From stargazing pods in remote deserts to eco-lodges in rewilded national parks and hotels built into German wartime bunkers, this trend reflects a broader move away from derivative hospitality and towards stays at 'calling card properties', often independently operated, that boast authenticity with a sense of place. Take 'The Brando' on the Tetiaroa atoll in French Polynesia. Formerly Marlon Brando's private island, this ultra-exclusive eco-resort combines barefoot luxury with serious sustainability credentials. Solar energy, seawater air conditioning, and coral reef research all sit alongside gourmet dining and private plunge pools. Set among the surrounding flora, the buildings are designed to exist within the ecosystem, not imposed upon it, integrating into their delicate natural setting. Hyper-personalisation is the new concierge Turner says today's luxury traveller wants to feel seen and 'they want to remember'. 'We're now planning trips around guests' youthful memories, favourite TV dramas and childhood books, and even trips to replicate their gap years.' Amadeus echoes this in its 2025 Trends Report, predicting a rise in highly customised stays, where technology and data create journeys tailored to individual preferences and moods. Some hotels already offer guests a choice of pillow scents, curated playlists, or itineraries based on wellness goals. Others go further, with chef-hosted foraging experiences or private concerts in off-grid settings. This trend also aligns with what Skift identifies as a move away from the anonymous grandeur of big hotel chains and towards emotionally resonant, human-led encounters. Remote and regenerative Equally prominent in the Amadeus Trends Repot is the growth of regenerative travel. No longer content with low-impact tourism, many travellers now expect their holidays to actively support the environment and local communities. 'Luxury today is about giving back, not just taking,' Turner notes. 'Clients ask about sustainability credentials and community engagement. They want to know their holiday supports local people and the planet.' A good example? Grootbos Private Nature Reserve in Gansbaai redefines luxury through conservation and community. Located in the Cape Floristic Region, it offers eco-conscious experiences like fynbos safaris and marine wildlife tours. With sustainable architecture and locally sourced cuisine, Grootbos blends indulgence with purpose in one of the world's most biodiverse regions. Amadeus predicts this will become the norm, not the niche. A growing number of hotels are embedding sustainability into their architecture, operations, and guest experience, not just as a marketing hook, but as fundamentally tied to their identity. What's driving the shift? Several forces are behind this repositioning. The Amadeus report points to a generational shift: Millennials and Gen Z travellers, who are increasingly becoming a dominant force in the luxury travel market, value emotional resonance, sustainability, and uniqueness over status or prestige. At the same time, the pandemic caused a re-evaluation of how and why people travel. Isolation and lockdowns sparked a hunger for open space, slower rhythms, and deeper connection. As Turner puts it, 'People are travelling with greater intention. They want to reconnect with nature, rediscover themselves, or mark a life milestone in a way that feels meaningful.' The industry has responded, with new hotel developments prioritising cultural authenticity, local experiences, and wellness integration. Many are embracing flexible booking models and offering digital detoxes or community engagement activities as part of the package. In the end, the future of luxury isn't about more, it's about meaning. As the lines between travel, wellbeing, and self-discovery continue to blur, hotels are no longer just places to stay – they're places to feel, to grow, and to belong. After all, a gilded lobby can't compete with a sunrise breakfast in South Africa's bushveld. Luxury has evolved and it's heading somewhere more human, more grounded, and infinitely more memorable.

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