IntelePeer Now Available in the Microsoft Azure Marketplace
'Being listed in the Microsoft Azure Marketplace makes it easier than ever for customers to access and deploy our SmartAnalytics solution within their existing Azure environments,' said Frank Fawzi, CEO of IntelePeer. 'This listing brings our customers the benefits of faster time-to-value, simplified procurement, and the ability to scale with confidence on a trusted global platform. With real-time data insights and seamless integration capabilities, SmartAnalytics empowers businesses to make smarter decisions, improve performance, and drive meaningful outcomes across every customer interaction.'
Available to all IntelePeer SmartAgent and SmartOffice customers, SmartAnalytics features an Interaction Explorer, a powerful way to search and track trends from customer communications, a self-service business intelligence functionality to custom tailor analysis to meet business needs, and real-time data insights that can be exported across the business. Key features include:
Performance Assessment Dashboard: SmartAnalytics' dashboard highlights key metrics such as call containment rates, transfer rates, and interaction durations. Providing a comprehensive overview, businesses can quickly assess performance and identify areas for improvement. Granular insights into specific customer interactions enable the optimization of conversational workflows and AI agent responses, ensuring continuous enhancement of automated systems.
Advanced Interaction Analysis: SmartAnalytics' Interaction Explorer leverages IntelePeer's unique end-to-end voice path to record and transcribe entire conversations, whether handled by AI agents, live agents, or a combination of both. Users can efficiently filter, view, and analyze interactions using metadata and can search call transcripts for specific words and phrases.
Data-Driven Decision Making: SmartAnalytics empowers users with near real-time monitoring, providing visibility into key performance indicators and business insights. The platform's self-service feature allows users to create and customize their own dashboards, facilitating deeper, tailored analyses of data to meet specific business needs. This enables agile decision-making and rapid improvements.
Quality Measurement & Compliance Monitoring: SmartAnalytics delivers comprehensive quality assurance through automated assessment of every customer interaction against customizable validation frameworks, including sentiment analysis, regulatory compliance standards (e.g. HIPAA, PCI DSS, etc.), interaction efficacy, and adherence to standard operating procedures based on customer-defined rubrics. This continuous quality monitoring ensures consistent service delivery, mitigates compliance risks, and delivers actionable coaching insights for both AI and human agents.
Seamless Integration and Data Sharing: The ability to export and share data allows users to integrate interaction details into existing business intelligence systems for comprehensive cross-functional analysis. SmartAnalytics also supports integration with Snowflake Share and Snowflake Reader Account capabilities, enabling secure and efficient data sharing and collaboration across organizational boundaries.
Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp., said, 'We're pleased to welcome IntelePeer's SmartAnalytics solution to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe. Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.'
The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.
To learn more about IntelePeer, visit: www.intelepeer.ai.
About IntelePeer
IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Business Wire
21 minutes ago
- Business Wire
ExchangeRight Secures 50 Lease Renewals and Sustains 100% Rent Collection for its Essential Income REIT
PASADENA, Calif.--(BUSINESS WIRE)--ExchangeRight has announced that through Q2 2025 the company maintained 100% rent collections and executed 50 lease renewals across the company's entire net lease platform, including all properties in the Essential Income REIT. This strong asset management resulted in a net lease occupancy rate of 99.86% as of June 30, 2025, among the highest in the net lease sector. Through Q2 2025, ExchangeRight maintained 100% rent collections and executed 50 lease renewals across the company's entire net lease platform, including all properties in ExchangeRight's Essential Income REIT. Share ExchangeRight's Asset Management Update as of June 30, 2025 Leasing Performance Highlights (2023 – Q2 2025) 50 lease renewals executed with 11 national tenants operating essential businesses, including industry-leading retailers and service providers Average lease extension of 64 months, reinforcing long-term tenant commitments and supporting consistent cash flow to investors 6.15% weighted average rent increases secured on renewed leases, enhancing overall rental income and portfolio performance Net Lease Platform Occupancy 99.86% occupancy rate for ExchangeRight's net-leased assets under management as of June 30, 2025, reflecting one of the highest occupancy rates in the net lease sector 25:1 ratio of lease renewals and re-leases to vacancies, demonstrating strong tenant retention and successful re-leasing strategies Only 17 leases across the Net Lease Platform (0.60% of total platform rents) with expirations in the next 12 months, minimizing near-term rollover risk Past performance does not guarantee future results. 'Our disciplined Asset Management and Leasing teams continue to deliver strong results on behalf of investors, supporting ExchangeRight's reputation for proactive and investor-centric operational management,' said Tim Williams, director of asset management. 'These results benefit ExchangeRight's investors by supporting stable monthly distributions to empower investors to be secure, free, and generous.' 'As we execute our aggregation strategy and scale our REIT platform, each renewal strengthens long-term income potential for investors,' said Joshua Ungerecht, a managing partner at ExchangeRight. 'Our focus remains on stewarding investor capital faithfully by prioritizing operational excellence, creditworthy tenants, and recession-resilient assets throughout all market cycles.' About ExchangeRight ExchangeRight and its affiliates' vertically integrated platform features more than $6.6 billion in assets under management that are diversified across over 1,300 properties, and 26 million square feet throughout 47 states, as of July 31, 2025. ExchangeRight pursues its passion to empower people to be secure, free, and generous through its Essential Income REIT and 1031 DST portfolios that target secure capital, stable income, and strategic exits, all of which have historically met or exceeded investor projections since ExchangeRight's inception. On behalf of investors nationwide, the company structures and manages net-leased portfolios of assets backed primarily by investment-grade corporations that have successfully operated in the necessity-based retail and healthcare industries. Past performance does not guarantee future results. Please visit for more information.
New York Times
22 minutes ago
- New York Times
OpenAI in Deal Talks That Would Value the Company at $500 Billion
OpenAI, the maker of ChatGPT, is in talks to sell $6 billion in shares owned by its current and former employees to investors, in a deal that would value the artificial intelligence company at roughly $500 billion, according to two people with knowledge of the discussions. At $500 billion, OpenAI would become the world's most valuable privately held company, according to data from the start-up tracker CB Insights. The San Francisco-based A.I. lab has raised billions of dollars in recent years from investors including Microsoft, SoftBank and venture capital firms, as it has raced to take the lead in the contest over artificial intelligence. OpenAI has seen its valuation repeatedly jump higher, from $157 billion in October to $300 billion in March. That month, the company reached an agreement with SoftBank and other investors for a new funding, which was set to raise $40 billion by the end of the year. In this latest deal, known as a secondary market sale, OpenAI's current and former employees would agree to sell company shares to SoftBank, Thrive Capital and its other investors, the people with knowledge of the discussions said. The talks over the transaction are ongoing and the particulars could change. The discussions over a secondary market sale were earlier reported by Bloomberg. Across Silicon Valley, A.I. companies have been deluged by investor interest amid an escalation in the race over the technology. Meta, Google, Amazon, Microsoft and OpenAI are spending billions to hire A.I. researchers to advance the technology, as well as building out data centers and other infrastructure to power the development of A.I. Investors are eager to get a piece of the action. Venture capital deals for A.I. start-ups reached $129 billion this year through Aug. 18, up from $106 billion for all of 2024, according to data from PitchBook, which tracks start-ups. On Tuesday, Databricks, a San Francisco company that makes software to help businesses store and analyze data using A.I., announced a new funding that it said valued it at more than $100 billion, up from $62 billion previously. Ali Ghodsi, a co-founder and the chief executive of Databricks, said the company had not actively been looking to raise money but had started receiving calls, texts, emails and WhatsApp messages from investors a couple of weeks ago. He said the flood of interest followed the initial public offering of Figma, a design software start-up that exceeded expectations by soaring to a $67.7 billion market capitalization on its first trading day last month. 'Everybody thinks it's a big market opportunity,' Mr. Ghodsi said. 'It wouldn't be smart for me to say let's wait another two years before we do that investment.' He said Databricks has 'no immediate plans' to go public. Before this latest financing, the start-up, which was founded in 2013, had raised $19 billion from investors including Thrive Capital and Andreessen Horowitz. The company did not disclose the funding amount it raised on Tuesday because the round has not closed. OpenAI has been raising money as it competes fiercely with rivals like Google. In its March fund-raising for $40 billion, SoftBank is providing 75 percent of the funding, with other investors chipping in the rest. While the other investors have delivered their share, SoftBank has until the end of the year to do so. SoftBank can reduce its share of the round to $20 billion from $30 billion if OpenAI does not change its unorthodox structure by the end of the year. OpenAI is an unusual combination of a nonprofit and for-profit company. For the past 18 months, it has worked to adopt a more traditional corporate structure that would eventually allow it to go public. But Elon Musk, one of OpenAI's founders, who now runs a rival A.I. company called xAI, is trying to block the company's efforts to restructure through a lawsuit in federal court. Others have called on the attorneys general in California, where OpenAI is headquartered, and in Delaware, where the company was registered, to stop the restructuring, saying that OpenAI is abandoning the original mission of the nonprofit. OpenAI's stated mission was to build A.I. for the benefit of humanity, not for financial gain. Both attorneys general have said they are monitoring the situation. (The New York Times has sued OpenAI and its partner, Microsoft, accusing them of copyright infringement of news content related to A.I. systems. OpenAI and Microsoft have denied those claims.)
Yahoo
an hour ago
- Yahoo
AM Best's 2026 Student Challenge Calls on Participants to Solve Insurance Risks; Prize Total of $10,000 Announced
OLDWICK, N.J., August 19, 2025--(BUSINESS WIRE)--AM Best's 2026 Student Challenge, which gives undergraduate and graduate-level students the opportunity to develop and showcase innovative solutions for risk management and insurance, has added a prize component. Now open for submissions, the Student Challenge calls for students to generate ideas in one of three areas: Monitoring AI (Artificial Intelligence) Risk and Claims; Expanding Flood Coverage; and Meeting the Needs of the Gig Economy. Participants in the Student Challenge will be vying for: First prize of $5,000, second prize of $3,000 and third prize of $2,000 A donation of $5,000 to the school of the first-place team An interview with insurance industry media network AM Best TV A feature article in Best's Review magazine Recognition on AM Best's social media channels An academic medal and trophy Students can read further information in AM Best's 2026 Student Challenge Handbook. First-round submissions are due October 6, 2025, with final-round submissions due January 22, 2026. Winners will be notified April 9, 2026. Student submissions will be reviewed by professionals in AM Best Rating Services, then narrowed down to three finalists. Submissions will be judged based on degree of innovation, feasibility, impact, implementation and more. "AM Best's 2026 Student Challenge enables students to gain first-hand experience in insurance and risk management," said Lee McDonald, senior vice president, AM Best - Information Services. "It serves as a catalyst for students to work collaboratively with risk management faculty at their schools, build teams of fellow students and bring their ideas to life. It also provides feedback from AM Best experts and expands students' resumes with an insurance-specific project." McDonald added: "Our company's founder, Alfred M. Best, emphasized the importance of 'the ingenuity with which at all times the new needs of the public have been met.' That's the essence of insurance: using innovation to solve risk challenges as the world shifts. AM Best welcomes the opportunity to collaborate with the rising generation of professionals to apply their ingenuity and lead the insurance industry toward the future." In addition to the 2026 Student Challenge, AM Best also offers internships and an Analytical Development Program as ongoing initiatives to support the development of new talent in the insurance industry. AM Best is a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry. Headquartered in the United States, the company does business in over 100 countries with regional offices in London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City. For more information, visit Copyright © 2025 by A.M. Best Company, Inc. and/or its affiliates. ALL RIGHTS RESERVED. View source version on Contacts Lee McDonald Senior Vice President, Publication & News Services +1 908 882
