My50 passes can be activated via Touch 'n Go App starting July 1
KUALA LUMPUR: Malaysians will soon be able to reload and activate their My50 concession passes for public transportation digitally via the Touch 'n Go e-wallet using its Near Field Communication (NFC) cards, beginning July 1.
Transport Minister Anthony Loke, however, assured that the option to use the physical MyKad and renew My50 passes at train stations would still be available.
"Each My50 user takes about two to three minutes to renew their pass at Rapid KL counters.
"If there are 15 customers (in line), the waiting time can reach 45 minutes," he said.
He said there were complaints of busy counters such as the KLCC Light Rail Transit (LRT) station, Pasar Seni, KL Sentral and others.
Loke said Prasarana Malaysia Bhd spent RM2.75 million and worked with Touch 'n Go for six months to implement the digital feature.
The minister said the application uses the e-KYC (Know Your Customer) process to verify citizenship status, as the pass is only available to Malaysians.
The verification process typically takes one day for citizens.
"For a politically exposed person like me, maybe one week," he said at a press conference here today.
Loke also said that in a few months, records of train stations frequently used will be available via the Touch 'n Go e-wallet application.
"We (the government) are not going to track which station you go to every day, your patterns or any of that. This data will not be given to Prasarana.
"Prasarana will only know how many people are moving from one station to another.
"They will not know who the users are, because the data is captured within the Touch 'n Go e-wallet," he said, adding that the process is governed by the Personal Data Protection Act 2010.
He also assured that NFC cards are in stock.
Separately, he said Prasarana must ensure that parking facilities at its Park 'n Ride stations are up to standard to encourage greater use of public transportation.
Nonetheless, the government is focusing on expanding first- and last-mile connectivity in high-density areas.
"We introduced Demand Responsive Transit (DRT) vans to encourage people to leave their cars at home and use public transport.
"I've asked Prasarana to identify LRT stations near apartments, condominiums, and flats. Our DRT must serve these areas," he said.
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