Giants fan cancels season tickets over 'threatening legalese letter' from team
Ending any long-term commitment isn't an easy decision, unless you're a New York Giants season ticket holder, it it appears.
A season subscriber to Giants season tickets recently found his account was canceled via what he deemed threatening correspondence after informing the team he was not going to renew.
From NJ Advance Media:
Kenneth Lang, a longtime season ticket holder, posted a letter on LinkedIn announcing that he was not renewing his plan for another year. Lang said he had several discussions with Giants sales staff to keep his tickets. After he stood firm in his decision, the team sent him a stern letter dated from June 2, telling him his season tickets were canceled.
In the letter, the Giants stated that Lang was in 'default' of his season ticket holder agreement.
'We are available to discuss how we can keep you as part of the Giants Season Ticket family so that you continue to enjoy the access and benefits that only our season ticket members enjoy. We are disappointed that we were unable to resolve the default under the Season Ticket Agreement. Therefore, this letter serves as our NOTICE OF TERMINATION of the Season Ticket Agreement. We prefer not to take this step, and ask that you seriously consider our invitation to discuss your account for potential reinstatement ... please see the enclosed letter from Giants Stadium LLC terminating that agreement. The Giants reserve all rights under the Season Ticket Agreement and applicable law.'
Not sure what the issue is here. The client wanted out of the contract -- of which renewal is optional -- and the team obliged. Perhaps it was the manner in which the club acted and the language used.
'All because I decided it wasn't worth my investment (time and money) to renew New York Football Giants season tickets,' Lang wrote, per NJ.com. 'I had several conversations with sales reps leading up to this. To send a threatening legalese letter to try one more time to get me to renew ... well Amy Matlins let's just say this didn't warm my heart.'
'I used to be able to justify the expense as a day with my kids,' Lang continued. 'Not anymore, between the abusive fans, the hours it takes to get in/out of MetLife and the prohibitive cost of refreshments. And that's not even talking about the product on the field. This may be a specific example, but if you're dissatisfied with a product or service, act on that.'
All valid points. But, once again, he wanted out and the Giants obliged. Nothing to see here.
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