Norton 360 Deluxe antivirus review

Tom's Guide

2 days ago

When it seems like there is a security hole everywhere you click on a computer or mobile device, Norton 360 Deluxe is a welcome relief. There are extensive security protections available, beyond what we've found offered in some of the other best antivirus apps. And, like hugely popular tax preparation app TurboTax, Norton 360 is incredibly intuitive to use.What makes Norton 360 a top overall pick in the category has to do with the added security protection. You can do a quick antivirus scan, a full scan, and then a much deeper scan that runs during startup and before Windows loads. Ransomware protection creates a backup of important files -- even the ones held in the UEFI (what used to be called the BIOS).
The more we explored the app, the more features we found, and we were pleased to find they were not just meaningless add-ons. You can protect your identity using a webcam blocker, get a warning on websites before you visit them, and even ward off botnets.
Bitdefender Total Security is still our top pick for antivirus software, but that mostly comes down to value. Both McAfee+ Premium and Norton 360 Deluxe are more expensive for the core security features that all three products offer -- including ransomware protection. Bitdefender limits file transfers in their VPN to 200MB per day and the password manager is a trial version, but the antivirus features are just as robust as anything on the market -- for less.
Our other gripe with Norton 360 Deluxe: It tends to ping you about upgrading quite often. We get it: Norton is a powerhouse and they have a lot to offer. But we could stand to hear about it via pop-ups for their privacy monitoring assistance and system performance apps a little less frequently.
We always evaluate antivirus software according to the normal annual pricing, not the first year deals which tend to change frequently. We've even seen two different websites offer markedly different first-year pricing, so that pricing is a bit too fluid.
Norton 360 Deluxe costs $119.99 per year (after the first year) for up to five devices. That's the same price as McAfee+ Essential which also protects five devices. However, we strongly prefer the McAfee+ Premium subscription in terms of pricing because it protects unlimited devices in your home for $149.99 per year.Meanwhile, Bitdefender Total Security offers equally robust security protection features as both Norton 360 Deluxe and McAfee+ Premium, but for a lower price of $109.99.
So what's included in Norton 360 Deluxe that makes it a compelling antivirus option? For starters, there are several differentiators that might be worth considering for $10 more per year than Bitdefender, and even compared to protecting unlimited devices with McAfee+ Premium.
The security features are so extensive that it takes quite some time to find them all. Norton 360 Deluxe includes intrusion protection against botnets, brute force attacks, and file and print sharing vulnerabilities. You can block access to your webcam and start apps in a protected 'sandbox mode' to make sure they are not infected. A Safe Search feature shows you a warning before visiting any iffy website, explaining any risks involved. And, a rescue disk feature lets you generate a full ISO, or digital copy, of your disk or save everything to a USB drive. That's a long list.
For scanning, we really liked the ability to do a very quick scan that only lasts a few seconds, looking for the most obvious problems. Unlike most antivirus apps we've tested, Norton 360 Deluxe then lets you choose from many deeper scanning options -- a full scan, choosing specific folders, scanning only critical files, and then doing a deep scan that runs before Windows loads.
The full scan is not quite comparable to the full scan in other antivirus apps because it only took about four minutes, whereas the full pre-boot deep scan took about 35 minutes. Overall, the antivirus scanning options are more extensive than most apps. Norton 360 Deluxe also offers parental protection for your kids, up to five devices. It's somewhat basic but you can control usage time, which sites to block, and even where access is allowed. The included VPN is also powerful. It can disable your internet connection if you visit a site that's compromised and supports split tunneling, allowing some sites to bypass the VPN.
One huge bonus with Norton 360 Deluxe is the Genie Scam Protection. It's an AI bot that scans for threats, warns you about websites, and can even protect you from text message threats. Genie even has a chatbot mode where you can ask it about specific websites and whether they are safe. To use the Genie on mobile to ask about text scams, you have to install the Genie app.
In order to gauge antivirus detection ability, we reference the testing done by independent labs: SE Labs, AV Test and AV Comparatives.
In AV Comparatives March 2025 Malware Protection Test, Norton received a 99.96% antivirus protection rate, blocking 10,026 files and allowing four through, but produced 10 false positives. McAfee and Avast had similar scoring here, while Bitdefender performed ever so slightly better. In AV Test's Jan/February 2025 Product Review and Certification Report, Norton scored a 6 out of 6 for protection against malware attacks, and produced only 3 false positives. Norton also participated in SE Labs' October - December 2023 Endpoint Security Home Protection testing, where they scored 100% accuracy in 100% protection against general and targeted attacks and showed zero response to false positives.
As you might expect from a mature and well-known product, Norton 360 Deluxe is fast and reliable. We tested the app on an Apple iPhone 16 Pro Max, a Windows computer with 32GB of RAM, and an Apple iMac with 24GB of RAM. The full scan took about four minutes to scan 927K files. That's a bit surprising because both Bitdefender Total security and McAfee+ Premium took around 30 minutes and scanned 1.5M on the same test computer.
The reason is that Norton does more of a deep scan before Windows even loads. Oddly, that Startup Scan (as Norton calls it) took 35 minutes and did not report on how many files it found.
As for the included VPN, we tested a 150MB download and didn't notice any speed difference whether we had the VPN enabled or not. That finding is the same as the McAfee+ Premium speed test with the VPN, whereas the download with Bitdefender took a bit longer with the VPN enabled. The reason might have to do with how fast the servers are for each product.
One discovery with Norton 360 Deluxe is that the 'extras' beyond the antivirus scanning, ransomware protection and included VPN are a mixed bag. Some are powerful and useful, even if advanced features require you to pay for an added subscription.
For example, we liked all of the privacy and identity theft features that are included, although they are mostly there as alerts. You can scan the dark web for your email, social security number, and even your mother's maiden name to find any known privacy threats. The downside is that you'll need the Privacy Monitor Assistant add-on that costs $109.99 per year to actually fix any issues automatically, as opposed to fixing them yourself manually.
In some tests, the privacy monitoring flagged the wrong person. It showed alerts for someone living at different addresses, which seems like false alarms. Overall, the fact that you have to manually delete old accounts and fix vulnerabilities could mean some users won't bother to take the time -- or will choose to upgrade to the more advanced automatic assistance.
Norton also provides plenty of performance features as well. You can check whether software on your computer needs to be updated -- and that's more of a security feature than you might realize. Outdated software is often a huge hole that attackers use to breach a system.. You can also remove junk files and even speed up your computer by disabling some startup files. We bumped into some promotions to upgrade to Norton Utilities for performance boosts. That product costs $69.99 per year. For example, we found 417 broken registries on a PC, but only Norton Utilities lets you fix them.Cloud backups are only supported on Windows, although you can view archives from other devices. Another slight 'gotcha' is the cloud backup limit is for all devices, not per device. A 'protection promise' that says you can get a full refund if you are not able to remove a virus applies to all versions of Norton 360 Deluxe on any platform.
We mentioned earlier how Norton 360 Deluxe reminded us of a tax preparation app like TurboTax. That is not a diss. Millions of people use these well-known programs, so they have to be easy to navigate for non-technical users. Norton 360 Deluxe uses a familiar, almost reassuring interface where anything important or that you have to click on is in yellow, like a school bus.
Thankfully, the app also shows the most common features front and center. There is a row of buttons on the left for security, performance, privacy and identity. In each section, the most common functions are the most obvious, and then you can drill down to more advanced features. There's even a search function similar to TurboTax for finding features quickly. That makes it easy and quick to find for experienced users and hard to miss for those less experienced ones.
Norton offers 24/7 support through online chat or phone. There did not appear to be a way to open a support ticket by email. You can also post in a community forum and, surprisingly, you can also contact tech support through Twitter(X) and Facebook, but that is only for general questions.
The online chat starts with a virtual agent that was helpful about an issue related to cloud storage on Mac. A human agent took five minutes to respond and resolved the issue. (Oddly, the virtual bot provided the wrong answer, though the tech contradicted and corrected that advice.)
Norton 360 Deluxe is one of the best and most intuitive antivirus apps around, it has extensive features to help you stay protected from security threats, from ransomware protection to botnet blockers, the price is reasonable compared to Bitdefender, and it gets props for having so many antivirus scanning modes.
Though our other top pick, Bitdefender, costs $10 less, we'd say McAfee+ Premium is arguably a better value for those with many devices because it protects unlimited devices for about $40 more per month. However, Norton 360 is a thorough and feature-rich choice for those who know they have a set number of devices to protect. Our only caveat is we wish the app didn't prompt us to upgrade to advanced tools so often.