Your Daily Career Tarot Card Reading for August 16th, 2025
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Tahawul Tech
4 hours ago
- Tahawul Tech
From overload to orchestration: Enabling digital workspaces with an MSP platform
Digital employee experience (DEX) is now emerging as a priority alongside cybersecurity and privacy, reshaping the expectations placed on IT infrastructure. Rather than focusing solely on uptime and data protection, modern enterprises now require seamless access, user-first experiences, operational agility, and robust security across distributed and hybrid environments. To meet these demands truly, IT ecosystems must go the extra mile; supporting orchestration across endpoints and ensuring secure access from anywhere, while also delivering a unified experience at scale. However, with constrained budgets and limited internal resources, many organisations find it difficult to invest in or maintain such capabilities. That's why a growing number are turning to managed service providers (MSPs) as their strategic IT partners. Recent reports reveal that 60% of all organisations worldwide rely on MSPs to streamline IT and cloud operations. For MSPs, however, delivering on these expectations is no small feat. They must manage complex technology layers—from infrastructure and cybersecurity to end-user support and compliance—often as a single unit. To succeed, they increasingly rely on interoperable, lightweight systems that unify service delivery. These platforms serve as singular delivery channels, reducing tool fatigue, streamlining operations, and empowering MSPs to scale efficiently while maintaining a high standard of client service. Bridging the gap in a fast-moving world This growing complexity calls for sharper IT focus and adaptability. As technology continues to evolve rapidly, it often leaves behind a gap that's hard to fill. Not long ago, a digital desk job simply meant having access to a desktop monitor. But today, business environments have expanded far beyond that; embracing thin clients, virtual desktop infrastructures (VDIs), remote work setups, multi-cloud environments, and a diverse mix of operating systems. Each of these components has its own use case and must be set up, managed, and secured appropriately. That's where the challenge begins: most businesses lack the right expertise or tools to keep pace. Take the example of cloud adoption. While the world was still adjusting to cloud computing, forward-looking businesses had already jumped into a multi-cloud strategy. Today, over 89% of global organisations run on multi-cloud environments. But in the race to adopt every new capability, many now find themselves in the middle of complex, bloated setups that are difficult to manage and scale. 'Not every business is equipped to deal with current demands, let alone what's coming next. That's why many turn to MSPs, expecting them to bring structure, stability, and control to their IT systems.' MSPs step up but face intensifying pressure MSPs are increasingly becoming the bedrock of digital operations as more businesses delegate IT to service providers. Yet, they shoulder immense responsibility. A recent Canalys report projects global managed services revenue to grow 13% YoY in 2025, reaching $595 billion. With this opportunity comes heightened expectations and mounting challenges. Operationally and strategically, MSPs are stretched thin by external pressures: AI adoption: Canalys also reported that 61% of MSPs 'still struggle to get AI projects out of the proof-of-concept stage with customers.' Due to the rapid growth in the field, MSPs need to stay on top of AI developments to be able to advise on which tools provide ROI, in addition to determining which tools they want to and are able to provide managed services for. Cybersecurity escalation: As demand rises for advanced services—like managed and extended detection and response (MDR and XDR), secure access service edge (SASE), and Zero Trust architecture—delivering these offerings stretches internal teams and technology limits. Regulatory heat: New mandates (such as DORA and NIS2) and stricter cyber insurance requirements are intensifying compliance workloads. Beyond external pressures, internal inefficiencies are holding MSPs back. Fragmented tool sets force teams to juggle siloed systems across help desk, patching, compliance, remote monitoring and management (RMM), professional services automation (PSA), and security. Despite overlapping functions, these tools often fail to integrate, leading to delays, disjointed visibility, and error-prone workflows. In such an environment, even experienced MSP teams find it hard to maintain quality and pace. The result? More time spent managing tools, less time driving value for clients. Why MSPs who embrace platforms are better set for growth With growing responsibilities and limited time, many MSPs struggle to keep services running smoothly while also improving them. When each client brings their own tools, expectations, and environment, internal operations often get stretched too thin. Disconnected systems slow down technicians, complicate reporting, and increase the risk of error. Over time, this affects service quality and leads to burnout, even among experienced teams. MSPs who move towards a platform-led model—where critical tools and data are brought under one roof—are far better equipped to stay on top of service delivery without compromising internal efficiency. Moving from multiple tools to a unified platform helps: Reduce tool sprawl and streamline technician workflows. Give full visibility across client environments in a single view. Automate repetitive tasks, reporting, and compliance checks. Improve onboarding and team collaboration. Deliver quick responses while maintaining consistency and control. Rather than patching together multiple systems, these MSPs build a solid foundation that supports sustainable growth, better client experiences, and faster adaptation to change. In a world where IT demands are only getting bigger, choosing the right platform is not just an option; it's becoming a strategic advantage. This opinion piece has been authored by Nisangan N, Enterprise Evangelist, ManageEngine.
Khaleej Times
5 hours ago
- Khaleej Times
Air Canada union says flight attendants will continue strike; airline delays restart plan
Air Canada flight attendants said on Sunday they would remain on strike despite a government-backed labor board's order to return to work by 2pm ET (6pm GMT), calling the order unconstitutional. The Canadian Union of Public Employees said in a statement that members would remain on strike and invited Air Canada back to the table to "negotiate a fair deal." The airline said it would delay plans to restart operations from Sunday until Monday evening. On Saturday, the Canadian government under Prime Minister Mark Carney moved to end a strike by more than 10,000 flight attendants at the country's largest carrier by asking the Canada Industrial Relations Board to order binding arbitration. The CIRB issued the order, which Air Canada had sought, and unionised flight attendants opposed. The Canada Labour Code gives the government the power to ask the CIRB to impose binding arbitration in the interest of protecting the economy. The government, under former Prime Minister Justin Trudeau, intervened last year to head off rail and dock strikes that threatened to cripple the economy, but it is unusual for a union to defy a CIRB order. It was not immediately clear what options the government has if the union continues its strike. Air Canada had said it planned to resume flights on Sunday evening, following the expected end of the strike that caused the suspension of around 700 daily flights on Saturday, stranding more than 100,000 passengers. Air Canada flight attendants walked off the job on Saturday for the first time since 1985, after months of negotiations over a new contract. The union called a decision by the CIRB chair Maryse Tremblay to not recuse herself from handling the case a "staggering conflict of interest," since she had worked as a senior counsel for Air Canada in the past. According to Tremblay's LinkedIn profile, she served as Air Canada's counsel from 1998 to 2004. Air Canada, the CIRB, and a Canadian government spokesperson were not immediately available for comment. Other unions joined the flight attendants' picket line in solidarity in Toronto on Sunday. "They are in support here today because they are seeing our rights being eroded," said Natasha Stea, an Air Canada flight attendant and local union president. Air Canada had started cancelling flights on Thursday in anticipation of the stoppage. Travellers at Toronto Pearson International Airport said they were confused about whether their flights would resume or Air Canada would make alternative arrangements. "We are kind of left to figure it out for ourselves and fend for ourselves with no recourse or options provided by Air Canada at this time," said Elizabeth Fourney of Vancouver. The most contentious issue has been the union's demand for compensation for time spent on the ground between flights and when helping passengers board. Attendants are largely paid only when their plane is moving. CUPE had pushed for a negotiated solution, saying binding arbitration would take pressure off the airline. Air Canada said on Sunday that the CIRB had ordered the terms of the collective agreement between the union and the airline that expired on March 31 be extended until a new agreement can be reached.
UAE Moments
6 hours ago
- UAE Moments
Your Daily Career Tarot Card Reading for August 18th, 2025
18.8.25 The Sun: When the Sun card shows up it reveals that better times are on their way. If you've struggled to find a job, get that promotion, or close a deal, it seems you'll succeed against the odds, and soon. Though you may be feeling exhausted from the efforts you've made, keep going as you'll soon be over the worst and able to coast to greater happiness and fulfillment.
